Telkom SA SOCfault reported on 9 december 2016 for no internet as at 9 january 2017 fault has not been fixed

Fault was logged on 9 December with the following # 1035CRK091216. Technicians came out on 12 December and left without the fault being identified or fixed. Several calls have been made to follow up on the fault and each time a different answer is given. Apparently fault has been escalated but that also means nothing. One answer was I should fix the problem myself by doing some kind of bypass - no idea what this meant. There is no information on Telkom's side of what the issue is and no one seems to care either. I should not have to keep phoning to find out what is happening especially as when I do the response is utter nonsense.

Jan 08, 2017

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