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Telkom SA SOC / cancellations not taken seriously

1 Telkom Park, The Hub, 61 Oak Avenue, Centurion, 0157, South Africa

This is my email correspondence to Aretha (Telkom agent)... I cannot upload the Docs mentioned below as they are in PDF Format and the belwo link reads: "Photo format is not recognized. Allowed formats: JPG, JPEG, GIF, PNG, BMP."

Good morning Aretha,

Please find attached an Invoice I received from Telkom - in it I have been billed for 10 Feb 2019 Invoice for February [protected] R 428.08
Subscription & usage for [protected] Fixed Voice BB and R 200.74
Internet Service
Subscription & usage for [protected]_1 Fixed Voice BB and R 166.45
Internet Service
Subscription & usage for TIN1802014 Fixed Voice BB and R 22.55
Internet Service
Subscription & usage for TIN3423740 Fixed Voice BB and R 27.04
Internet Service
Account subscriptions & once-off charges R 11.30

Attached are the two Cancellation forms I have filled out - per Telkom's requirements - to cancel the above services. I however cancelled these initially on the 14/11/18 Ref: 255 21907.

I have also been billed for the TI-Mailbox 18 Jan 19 - 08 Feb 19 R 11.22
TI-Mailbox 09 Feb 19 - 08 Mar 19 R 15.82 Subtotal R 27.04. Telkom however owes me a Credit from last year and till this issue has been resolved (as no one has contacted me about your below mentioned escalation) I will not be paying this…

Currently the total bill comes to R1137, 74 - mostly for services I have not (and you agree) I requested. Please kindly refer this to your supervisor…

Kind regards,
Claire Stephenson

From: [protected]
Sent: Friday, 18 January 2019 15:39
To: 'Aretha Ntsube (AN)'
Subject: RE: Telkom cancellation_[protected]

Hi again Aretha,

I'm really gob-smacked by the incompetency of Telkom - I realised as such when I called Accounts (also on 17/01/19) and the agent Wendy confirmed what you have just said below. She also said that that "we" could not resolve my billing dispute as it was now a large amount in question and has been referred to the Resolution Centre. I must however pay for what I had agreed to pay - for the landline only (Nov - Dec - DONE and pro-rata till 15th Jan '19 @ R200, 74) otherwise my services will be suspended/interest will be charged. BUT I have already overpaid for services charged for in Nov '18 (Telkom owes me a credit) and the longer the dispute is unresolved - interest is likely to mount up. I feel as though I need to start billing Telkom for the time it takes me away from work since November 😉

Furthermore - I have been able to re-instate my email address (Ref: [protected]) only at R16 p/m pro-rate billing from the 18/01/2019. I have received two sms's today to that effect, but not the login required to access the server. Haseena the agent said I would be receiving that via sms, so till now I still cannot access my email (TIN3423740)…

Kindly assist asap - Regards Claire

From: Aretha Ntsube (AN)
Sent: Thursday, 17 January 2019 11:00
To: Claire Stephenson
Subject: RE: Telkom cancellation_[protected]

Good morning Mrs Stephenson

Ive looked into your account and i picked up that your tin has been closed
But the agent made an error when cancelling they left behind the voice and adsl potion
Am awaiting feedback from him about cancelling the line ...

You can contact Sales department on the number 10213 in order for them to create a stand alone email address for you ..

From: Claire Stephenson [mailto:[protected]]
Sent: 16 January 2019 01:22 PM
To: Aretha Ntsube (AN)
Subject: NB: Telkom cancellation_[protected]

Dear Aretha,

A gentleman called Monday and agreed to cancel the landline by that afternoon...

I've however been calling my number and it still "rings" so to speak. On the email side - I get a message "your email server rejected your login" - can you confirm that is in fact cancelled, so I can arrange tomorrow to get just the email TIN reinstated.!?

Kind regards,
Claire Stephenson

On Fri, 11 Jan 2019, 17:45 Claire Stephenson

Feb 15, 2019

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