Telkom — billing and debiting issues - exorbitant charges
I have a Telkom mobile account. They charge me R200.94 if my payment is made a day late or when the debit order goes off on the last day of the month but don't show on their system by statement run, they charge you R200.94 again
On 28 February 2017 a debit order went off on my account for R349.00 (my monthly payment) this is all fine.
Then on the 1st March 2017 they launched another debit order which didn't go off as that account is only for my Telkom mobile debit order.
They then charge me R200.94 for a rejected debit order - after they already took the money from my account on the 28th Feb. (their statement clearly states that they received my money on the 28th Feb, and charge me R200.
94 on the 2nd March for rejection/back out.
I then contacted them and the supervisor then said I need to get a bank statement to proof to them that the money went off. (their statement clearly indicates that they got the money)
Then the following month their system wanted to deduct R349+R200.94 which is not my fault and obviously the debit order will reject, and I then pay them via EFT the following day (01/04) only the R349 and they then charged me again R200.94
When you contact them they either make silly statement not understanding the real issue
When I went to the bank I noticed that Telkom launches debit orders on your account up to 3 times in one month and every time the bank charges you for early debits/no funds and I have to pay this.
I then requested to cancel my debit order and will rather pay directly every month - and they refuse to cancel the debit order.
Their charges are not in line with other financial institutions. My monthly contract is R349.00, their late charges are R200.94 (57.6%) of my monthly contract fee...
They never get back to you once you complain about something
You just have to pay, pay, pay
Their conduct is unethical and ludicrous. By far the worst telecommunications company to deal with.
Updated by satyrkhat, Apr 21, 2017
No response from them at all. They just ignoring me. I am at the point where they can actually take their phone back. I'll go with another service provider.
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