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1.9 145 Reviews

Teleflora Complaints Summary

30 Resolved
109 Unresolved
Our verdict: When using services from Teleflora with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Teleflora reviews & complaints 145

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A
8:06 am EDT

Teleflora flowers birthday package - order [protected]

I ordered some flowers, chocolates and Balloon to be delivered on the 12th of May for my sisters Birthday on the 12th. A number of things have gone wrong with this which has made me loose all confidence in Teleflora
1) The full amount has been taken from my card way before the delivery being made
2) The delivery email was sent to me, but the flowers were never delivered
3) I called already three times to cancel the order as my sister never received the flowers, each time the customer services tried to get in touch with the florist but they could not and could not prove that the delivery ever took place
4) I specifically said that the order is cancelled and they should not try to deliver again
5) They left the flowers on the doorstep today 16th May, despite me instructing to cancel the order .
6) My sister was not even given a chance to reject the flowers
6) The flowers are old and not fresh, the chocolate and the Balloon are not there

Please can you get someone to go and pick up the flowers as they are not as per the requirements . And please refund me the money that you have taken from my account.

My email is [protected]@hotmail.com and phone number is [protected]

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R
10:29 am EDT

Teleflora cancelled my order and didn’t inform me - order #[protected]

Do not waste your time or money with this company. I placed an order Thursday morning to have flowers delivered to my Mom on Friday thinking I would get ahead of the rush on Sunday. To my suprise when I called on Friday I was informed they had to change the delivery date to Saturday. This morning I called to confirm they would indeed be delivered today and was told the order had to be cancelled due to the large volume of orders. This is totally unacceptable . I had to call to find this information out, if there was a problem I should have been informed on Friday at the very least. Had the audacity to offer me 50% off my next order. Surely they don't think I will ever use them again. I wish I had read these reviews before ordering. Stay away from this company.

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M
8:04 pm EDT

Teleflora refund

01/24/2018
[protected]
i ordered flowers and paid for early delivery they were not delivered on time better yet she was long gone by the time she got there.I asked for a refund after all the loops and run around they keep telling me that my refund has been issued and it has not been issued! when they actually check they see it has not been issued! so then they say ok we will issue the refund it will take another 12 days! now its 04/16/2018 last time i went through this was in march with this company and i have yet to receive my refund!

i just want my full refund!

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N
9:54 am EDT
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Teleflora arrangement sent was not what was ordered

My order no. was [protected] placed on 03-26-18. I ordered a simply chic mixed plant and received what was called a European garden. The arrangement was tiny and not what was ordered. It was a complete embarrassment to my family. My husband and I feel that we should not have to pay for something that I could have picked up at Walmart for $10.00.
I had two family funerals to go to in the same week and needless to say I did not reorder from you. Very disappointed!

Natalie Deleshaw

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M
7:51 pm EDT

Teleflora saddest money tree ever

Yesterday I ordered last minute tree for my husbands birthday. I didn't mind the price because it was my mistake needing same day. The picture depicted a beautiful money tree in a black square glass container with pebbles. What was delivered was a sad tree shoved into a cut off red wine bottle, no wrapping, just plopped in front of my husband with no fan fare. The delivery person was in such a rush my husband didn't even get to tip her. They were probably mortified by what they were delivering. The plant already looks traumatized and will probably die. I would love it if the proper item could be delivered.

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E
1:04 pm EST
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Teleflora arraignment

It's absolutley disgraceful how this company conducts themselves. They use local florists as their go between so they distance themselves from complaints. I ordered an arraignment for my wife, something a forty year old man would give the angel in his life what she received was something a twelve year old boy would give his girlfriend at lunch. When I called and complained the florist told me they follow a "recipe" provided by tele floral so the picture you see when you order is not necessarily what you are going to receive. A complete 100% scam, if I order a chocolate cake and you bring me vanilla then tell me well that's what the recipe calls for then why is there a picture of chocolate. I will bad mouth this company and any florist that uses them as often as I can.

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J
8:16 am EST

Teleflora bate & switch operation

The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bate & switch operation. I paid $100.00 for the flowers and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer. Contacted Teleflora's customer service department the very next day about the arrangement by both phone and email and they refused to address my concerns. I informed them I would be contacting the attorney general's office in the state of California about the fraudulent activity of their company.

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D
8:50 pm EST

Teleflora same day delivery... not!

Review of Teleflorists. -3 out of 10. Do not do business with this company if you want it done right. And don't expect them to resolve problems satisfactorily. Ordered for delivery Tuesday... never arrived. Then said recipient had to pick up their own order Thursday (three towns away). Called customer service, no refund or partial refund can be given. Tried to give a 40% courtesy on next order. Why the heck would I order from you again?

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T
6:03 am EDT

Teleflora embarrassing!

Never experienced such a bad service! What I got was completely different, not like in the photo. The bouquet consisted of several bent flowers and was less than I expected to get. I complained, they offered to take away bad flowers and replace them with a new better bouquet. I thought that it was a reasonable offer. But what I received instead was as bad as the previous one. That's all. I don't want to deal with them anymore and pay them for nothing. Not for me. Sorry.

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G
4:04 am EDT

Teleflora unacceptable actions

They delivered an absolute trash to my mother. My order was wrong, they confused it. A small worthless bunch of flowers. Really. The flowers were so pathetic. I immediately contacted them requesting to send the right order and spent over 50 minutes on it. They said I have to pay for each bouquet I order and for delivery. I was like excuse me? You sent me some trash
I didn't order and can't even stand behind your service?
Nooo, I will definitively never use them again.

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M
4:24 am EDT

Teleflora do not use the service

I paid about $100 to get flowers for my sister's birthday party. they canceled my order because it seemed very suspicious to them. They canceled after I paid for them.
Now I realize what I will have to go through to get my money back, not mentioning that I was really frustrated because of the cancellation. If they thought I was cheating they could have called me and I would provide all needed information. Everyone would be glad. But nothing.

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7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Teleflora divine peace bouquet

This particular arrangement comes in 3 sizes. According to Teleflora's specifications, the premium upgrade should be 18 inches in length. I ordered this arrangement directly from a florist based on what YOUR description was. The arrangement did arrive on time at the funeral parlor but was clearly not the size I ordered. I paid for an upgrade that I didn't receive. I called the florist and she refunded me my delivery charge( mind you the funeral parlor was 5 minutes away from the florists shop).

I think that if you give out a detailed description of a product that you are selling every florist should follow those specifications so the consumer can get a clear picture of what they are purchasing. This is not a case of designer's interpretation. If that is what it was, I wouldn't have chosen something with an exact description. I was embarrassed at what was delivered.

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B
5:57 am EDT

Teleflora broken basket

I have ordered a basket from www.teleflora.com as a present and order arrived pretty fast. But unfortunately basket was broken. When I noticed that delivery guy was already gone. So I contacted Teleflora and asked for a replacement, but they refused and said that was impossible. I asked for the reason, but they didn't explain anything and told me to read their policies.
I had to rush to the closest market and buy another basket! I wasn't happy about my purchase and of course wasn't satisfied with how I was treated.
I'm only glad that flowers were ok.
I will never use this flower delivery service again!

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T
8:17 am EDT

Teleflora I bought a garden basket from teleflora

I've purchased a lovely garden basket from Teleflora and it was not delivered. My money was taken and when I contacted them they refused to refund me.
The worst part was when they said that they did not receive the payment. I checked my card transactions and it was clearly showed that Teleflora got them money. But they said that they can't deliver my order because I did not pay for it. I contacted them every day and spoke with different reps but no one was able to help. I don't understand why did they do that to me, that was not fair and a bad thing to do. I knew they were lying but I wasn't able to prove anything.

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G
3:23 am EST

Teleflora valentine's day

Here is a previous message sent with no response:

I met a girl that I really wanted to try and date. It just so happened that I was in her office the day before Valentine's Day and heard her talk about how she wasn't getting flowers for Valentine's Day and telling another coworker that she would buy them flowers if they bought her flowers. She looked really disappointed. I really like this girl and saw the opportunity to break the ice with her. I sat for hours trying to put together the perfect words and finally got it and placed the order. This was perfect! Here was a perfect situation to impress and soften the heart of a beautiful woman that I fell in love with. I receive a call the morning of Valentines Day that they were out of flowers and they could send them the next day and give me a 50% discount on my next purchase. I agreed and just spent the entire day with my heart and stomach in pain. I thought about it and decided to cancel the order. The agent on the phone cancelled the order and gave me 50% of my next order. So I have less than I had before. How can 50% off make up for a lifetime of happiness? I am so miserable I can't even eat or think straight. I am beside myself knowing a great opportunity was screwed up because of you. Again, a lifetime of happiness shot. I am going to leave it at that because I am soon pissed and just have no words.

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S
10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Teleflora flowers arrangement

I had paid for purple Tulips delivered to my wife on Valentines day. I paid extra for the premium arrangement. My wife received PINK Tulips arrangement smaller than your standard. The Tulips are filled with GRASS filler since their was only 12 Tulips V.s over 30 and no grass filler in the picture I purchased off of. The vase had no purple ribbon attached like the picture. The Tulips are wilting and have fungus all over them. I have tried for 2 days now to get customer service to answer the phone. I only get automated response that due to high call volume you have to wait longer to speak to someone. After reading your reviews I understand why. Teleflora may be the worst reviewed company in history. what a scam ! I wish I would have read the reviews before ordering. I hope to get the word out and I hope everyone reads before ordering BUYER BEWAR. put this company out of business

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A
3:58 am EST

Teleflora I didn't receive the flowers

I got a call from my son who asked me did I like the flowers he sent me. I didn't receive anything. My son told me he ordered from a company called Teleflora. I contacted them and they said they don't have any record that my son ordered from them.
My son has all the necessary payment confirmations but they don't seem to care. I want to know what is the meaning of this and if possible we would like to get a refund soon. I would not recommend Teleflora to anyone! They ruined my sons surprise and gave us nothing but trouble.

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S
8:57 pm EST

Teleflora the company is a joke!!

I ordered my wife flowers for Valentine's Day. She never got them. When I called the customer service number, I was on hold for over an hour. Then the rep wanted to argue with me that I wasn't being understanding. "It's Valentine's Day and we are very busy, " she said. It took 20 minutes on the phone with the rep to get a refund of my money and to cancel my order. I will tell you that I will be watching my statement to make sure that I get the refund. I have every intention of contacting the better business bureau. They are a scam.

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M
6:34 pm EST

Teleflora flowers

I ordered valentine flowers 3-days ago from Teleflora, which included the $15.00 fee to have them delivered before 1PM PST on Valentine's Day. I have been on the 800 line for over 60-minutes waiting for someone to tell me why my order was not delivered and to request a refund. I am still waiting on 2-separate phone lines to get someone to respond..I will never order from Teleflora again.

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G
12:35 am EDT

Teleflora bad service

Ordered a beautiful bouquet from www.teleflora.com as a surprise birthday present for a dear friend of mine. Must say that I was very disappointed with this company and their terrible service. When my flowers finally arrived I saw that they were not fresh and refused to accept them.
I contacted Teleflora right away and asked for a another bouquet, but they refused and said that there was nothing wrong with the previous one. I was very angry that moment and told them that I wasn't blind and saw with my own eyes that half of the flowers was already dead!
They refused to help me and said that they also were unable to refund me! What a joke!

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Teleflora Customer Reviews Overview

Teleflora is an online floral delivery service that connects customers with local florists. They offer a variety of floral arrangements and gifts for different occasions, including birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase bouquets online, which are then arranged and delivered by a local florist. Teleflora emphasizes the hand-delivery aspect of their service, ensuring that flowers arrive fresh and in person. They also provide same-day delivery options for last-minute orders.

Teleflora In-depth Review

In summary, Teleflora offers a diverse range of flowers and gifts suitable for many occasions. The website is user-friendly, although some may find pricing a bit high. Customization options, delivery reach, and customer service are notable features. The satisfaction guarantee provides peace of mind, and while payment options are secure, more could be added. Special offers and membership benefits are available, and customer testimonials reflect general satisfaction. Corporate services are provided, and the company shows a commitment to social responsibility.

Website Navigation and User Experience

The Teleflora website is quite easy to navigate. Categories are well-organized, making it simple to find specific types of flowers or gifts. However, sometimes website can be slow to load, especially on mobile devices.

Flower and Gift Selection

Teleflora has a wide selection of flowers and gifts. They offer arrangements for various occasions such as birthdays, anniversaries, and sympathy. There is also a range of prices to fit different budgets.

Pricing and Value for Money

The prices on Teleflora can be a bit higher compared to other online florists. However, the quality of flowers and the convenience of the service can justify the cost for many customers.

Customization Options

Customization is a strong point for Teleflora. Customers can add special touches to their orders, like balloons or chocolates, to personalize their gifts.

Order and Delivery Process

The order and delivery process is straightforward. Customers can choose the delivery date, and same-day delivery is available for last-minute orders.

Geographic Reach and Delivery Locations

Teleflora has a wide geographic reach, delivering to many locations across the United States and internationally through their network of local florists.

Freshness and Quality of Flowers

Most customers report that the flowers received are fresh and of high quality. However, as with any delivery service, there can occasionally be issues with the condition of flowers upon arrival.

Customer Service and Support

Teleflora's customer service is generally well-regarded. They offer support through phone and email, and they are responsive to customer inquiries and issues.

Satisfaction Guarantee and Return Policy

They have a satisfaction guarantee, promising to resolve issues if customers are not happy with their order. However, details on the return policy can be a bit vague and may require contacting customer service for clarification.

Payment Options and Security

Payment options include major credit cards and PayPal, which are secure. However, more diverse payment methods could be added to enhance convenience.

Special Offers and Membership Benefits

Teleflora offers special deals and discounts, especially for members who join their rewards program. This can provide good savings over time.

Customer Reviews and Testimonials

Customer reviews are generally positive, with many praising the flower quality and delivery service. Negative reviews tend to focus on occasional delivery issues or pricing.

Corporate and Event Services

Teleflora provides services for corporate accounts and events, offering customized solutions for businesses and special occasions.

Environmental and Social Responsibility

The company shows a commitment to social responsibility by partnering with local florists and contributing to community programs, although more detailed information on environmental practices would be beneficial.

Comparison with Competitors

When compared to competitors, Teleflora's strong points are their extensive network of local florists and their satisfaction guarantee. However, they may be pricier than some other options available in the market.

How to file a complaint about Teleflora?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Teleflora in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Teleflora. Include key areas, transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Teleflora on ComplaintsBoard.com.

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Contact Teleflora customer service

Phone number

800-493-5610

Website

www.teleflora.com

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