Teladoc / worst service
On 01/05/2017, I enrolled to teladoc and chose a doctor visit for my wife. After scheduling the visit, they said they are facing technical issue in the video conferencing with the doctor and assured that the doctor will call on the mobile number. After 30 mins a lady (doctor) called and asked about the severity of the pain. My wife rated it 7 (on a scale of 1-10), then she immediately replied to take her to er.
What they have promised they didn't deliver. If that would be the case then why should one waste time, money and energy on the teladoc. I still don't understand on what severity scale they would be treating the patients or they would be saying visit doctor (in person) once you schedule a doctor visit with them by paying $45. This way they would get money and ask to patient to visit a medical facility/er in person.
After ten days (01/15/2017) i've registered a complaint but till now i/my wife didn't hear back anything from them.
I don't recommend this app to any one. Kindly don't waste your time, money and energy. They are pathetic in service and one of my worst experience.
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