I signed up as a Beachbody Coach in May 2013. I was happy with the program, DVD, and Shakeology. As long as they could auto bill my credit card, everything went smoothly. I looked thru the site to cancel my auto ship/charge. I had requested a hold on the product three months in a row, and the shipments continued. I simply could not drink enough before the next bag came. I contacted Customer Service to discontinue auto ship due to this. The first person hung up on me because I was unwilling to give out my SSN#. This is after holding over 10 minutes each person I was transferred to. The second person spoke so fast, and was so rude, I had him transfer me to someone else. I am very familiar with the different programs being a Coach, yet the Beachbody person kept trying to spin it around to confuse me, and I had to tell her how it worked. She even went as far to tell me to cancel my membership to get it over with. It became a yelling match, and all I was trying to do was not have five bags of product in my kitchen. Cancelling my membership simply increased the cost of the product, did not discontinue shipments, and I told her that about five times before she acknowledged I was correct. If you must have this product, get it from EBay. No matter what your "relationship" with your coach is. The stress dealing with people on the phone being so rude, being on hold for 30 minutes to just get another nasty individual simply takes away anything good Beachbody has to offer. Any further charges to my credit card for product after call date will be submtted as fraud to my credit card company. I am so happy that I decided to try the program for myself, see how customer service was when I called, before pursuing selling any product for this company. Again, if you MUST have the shake, it is on EBay, hassle free.
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