TD Bank / bad customer service

2448 us 1, Mims, FL, United States

I was not able to use my dbt card for more than 5 days, about $ 2000. I called them over the phone 3 times, more than 30 minutes each time. Each time they say I reported the card as lost or stolen but actually I didn't. Nobody wanted to tell me who called the bank, how he/she got my card number to report it nor how to protect myself against the same problem from happening again. They said I can't fix this issue over the phone, I've to check in at one of the branches, although I told them I've no time to do so and this is much hassle but noway. It was a bad experience & i decided to close the account & seek an other bank.

Jan 14, 2016

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