Taco Bell
reviews and complaints

The time was approximately 12:58 am. I visited the Taco Bell, in Baton Rouge LA, located on Oneal Lane! An African American female took my order! When I pulled to the window, I wasn't greeted, she merely passed my drink to me and took my debit card, which was my form of payment! Once the card was approved, she gave it back and closed the window! Still nothing was said and she closed the windows! It didn't take long for my order but once it was completed, she gave me my order?m, not ONCE did she ask if I required sauce, napkins or felt I deserved a thank you come again! I will not be returning to this taco agand n and I'll be sure to tell others of how horribly trained these associates are!

Both Taco Bell's in Carrollton, GA have the worst customer service I have ever expirienced in my life. Everyone in the city absolutely hates going to Taco Bell here because it is so widely know how awful the customer service is. I have never been to either restaurant and gotten my TO GO order in less than 20 minutes. I wait, on average 30 minutes every single time I go. It's absolutely ridiculous. Taco Bell has the worst customer service I have ever experienced in my life. I even go inside sometimes because I don't feel like waiting, and wait the same amount of time. If this issue doesn't get fixed I will never go to Taco Bell ever again. It's sad. I have watched employees do absolutely nothing while I'm standing and waiting for my food.

Last night ordered food after a long night of work. My order total was 8 dollars and my friends was 20 something. When I told them they charged me for the wrong order total they said they didnt know how to fix it And closed the window in my face. So i waited and asked to talk to a manager. She said she was the night shift manager and had never been trained to do a pull back on a credit card and just shut the window and walked away. I work in customer service and know that this is un called for. I waited again and asked the employee for her name and her managers name she said she wasnt aloud to say and slammed the window. I have never had poor service like that so i pulled off and called and asked for corporates number they hung up on me both times i called amd asked for corporates number. We will never be back. Both were very rude and manager obviously not properly trained and didnt act like either one of them valued their jobs.

years ago I had lunch at taco bell on 4404 west main street belleville, Illinois 62226. I got food poision from them years ago, /I call my self going back there thinking they was different, I visited taco bell october 29, 2017 at 5:00 pm and I got home to eat food and went sleep and woke up not breathing right and threw up food /I will never eat there again, dont know if food is fresh or spoiled with ground beef.

Date - 10/29/17
Taco Bell - 003120
Request - Refund
I go to this Taco Bell on a regular basis, but today was the last time I will ever visit this location again. I have never been so insulted by a drive through cashier (Magdalena G). First of all, she got my entire order wrong and items were items missing from the bag. When I mentioned the missing items, she handed me those items which I wouldn't have received if I hadn't noticed before I drove off. They also charged me for an item I didn't order. When I told her about it, she said sorry and handed me $1. The item on the receipt cost $2.91. She closed her drive through window, so I couldn't even tell her that it was still incorrect. I had to drive back around and speak with her again about the incorrect items plus the incorrect refund. Still no apologies. I felt like I was an inconvenience to her. When I told her about the discrepancy in my refund, she handed me one more dollar and actually said to me, "I just want you to know that you came back for $1". And she shut her window before I even registered what she said. No apologies for everything wrong on my order, missing items, charging me for an item I didn't order, giving me the wrong refund, but had the audacity to insult me over $1?! SO unacceptable. I have already contacted her manager Rosa and will be sending a note to corporate in Irvine. No one should be treated this way when they're paying for food or a service that your company is providing. No matter if it's $1 or $100, there is no need for the unprofessional behavior. Magdalena needs to get into another line of work if she can't be polite to customers.

For the 3rd time now I have gone to Taco Bell (all different locations) and ordered a #8... I get home and my bag has 3 soft tacos yet again... a #8 is 3 hard tacos not soft... I now have to drive 15 minuets just to get the right tacos and the whole trip will take me another 30 minutes.. You all need to hire people that can actually do their job and quite wasting people's time.. it's ridiculous...

Hi there,
I ranted and raved about the naked egg taco that I had purchased at Taco Bell in Great Falls, MT, to my boyfriend. He was very excited and also wanted to try the naked egg taco. We made a trip into Missoula from Lolo, to the other end of Reserve this Saturday morning because we had some time to spare. It is about a 30 minute drive. Upon going through the drive-through, we were told that they DID have naked egg tacos, but they were frozen and it would take too long to de thaw them. They were polite about it, but that did not stop us from being extremely disappointed. We love Taco Bell, but not sure if we will be makin the drive many more times if they aren't going to take the time to thaw the food!

Thank you for taking the time to read this message.

Sincerely,
Jana

Pittsfield ma 01201. Took 23 mins to get food. Got to window waited another 7 mins til food came. Went to eat my taco it was ice cold, then went to eat new crispy chicken quasadilla & was burned on outside chicken was soooo dry & cheese was dark brown. Had to throw out cuz was so dry I couldn't even eat it. Everything I go there it's atleast a 25 min wait even of 1 person in front of me. Foods usually not warm. I've been inside & waited 13 mins for someone to take my order cuz there outside smoking & on phone. Then they don't come in & wash hands after smoking ciggs. I've also been in there with my bf when 4 employees were talking out very loud about someone being a "w[censor]" loud as can be with customers they didn't care nor tryn be at all quiet. It's a fast food restaurant. No matter if I go to drive thru or inside never got my food in less than 23 mins. Even with only 1 person in front of me. Always cold or under cooked. Shouldn't have to deal with that when ur on the rd if u wanna eat & go. As much as I luv taco bell. Pittsfield ma 01201 is by Farrrr the worse 1 ever. Which sux cuz only 1 close to me within 50 miles.

My wife and I went to your restaurant, location in Winter Haven Florida. The service was very good clean and respectful. The problem is some of your meals such as the quesadillas, why don't have warning or asking if you would like the jalapeno sauce. My wife got sick over that spice, I can't take it that well either. My question is can their be a way that the employee's ask do you want jalapeno sauce or not on you food. I am not asking for any freeby's just respect for your customers stomach's Please. I spent $21.95 for the meals and they were horrible.

I arrived at the Taco Bell at 2501 Babcock rd. San Antonio, Tx. 78229 at 10:01 pm. An employee was in the process of locking up the lobby doors. He advised me they were closed. I asked what time the lobby closed. He said at 10:00 pm which I already assumed of course. I advised him my car was not running very well right now and I could not sit in the drive through line and I was getting an order to go. He just said sorry and continued to lock the door. So I went home and had a lousy sandwich for dinner. Thanks a lot for the POOR POOR POOR customer service. That particular Taco Bell just reopened after being closed for remodeling for a couple months. Nice way to welcome your customers back. It will be a long long time before I go to Taco Bell again if ever!

Went through the drive through at the Rainier Ave Store in South Seattle. Thought the bag smelled somewhat rancid when driving home. Thought it was probably my imagination.

Got the food home. Opened the Crustos. They were so rancid I almost threw up. Had to get them out of the house the smell was so awful.

I don't know if oil isn't being changed or they just left Crustos around for a very long time.

This taco bell is always out of everything. Including ground beef. What do you order at a taco bell what is out of ground beef? They never cook their shells, they are extremely slow, and they are very rude. I live very close to this taco bell and no matter what time of the day I go, they always do a terrible job. When they told me they were out of ground beef I asked for a recommendation on what I should order and the women couldn't even give me any suggestions. This taco bell needs to change.

On Wednesday October 25th 2017 at 9:15 p.m. I went to the drive-thru window at Taco Bell Macon Road Columbus Georgia and was spoken to by the drive-thru window Teller in a unbelievably condescending Manner and tone which I have never experienced before in my entire life of 54 years She was obviously full of hatred towards me or her job or both to the point of so belligerent uncaring of my needs or wants and I was totally disgusted and completely lost my appetite unable to eat my dinner furthermore I did not get a receipt nor did she ask if my order was complete or correct on the screen added to the order from the time I left the screen to drive around after she told me to drive around .She added something I didn't order and was totally unconsoling about her mess up and basically tried to Bully me into paying for something I didn't order.

We ordered good for the family and the good was hideous. This is the first time I have had a complaint at this store. The store # 033766. Order# 346094. Date 10/25/17. We got a lot of food so I am not going to list everything. Instead I will let you know the bad. Tostada (old style) literally had half the toppings. There was about an inch around 95% of the shell that was only shell . I was gonna let that go till I opened my taco and it was half full I took a picture of it. Then my bean burrito was supposed to have no onion and it seemed to have extra onion and no cheese. Thank you

Bryan Warren
[protected]

Today 10/25/2017 @ about 5pm I decided to take my son out for dinner, considering to dine in. It was a long day and I wanted to enjoy some time with my son who I hardy get time with. As I walked into the taco bell in sanford on 17-92 the employee by the name of Kayla M was very rude taking my order. She stood their rushing me and making me feel very unwelcomed. I'm a customer service associate in my job and I know what good customer service is. I can say that my experience today was not good. I will not be returning to this location anytime soon. I'm not one to complain but today I felt very disrespected and decided to leave the restaurant and go elsewhere. I would not want anyone else to experience what I did today hence why I decided to report. Thank you for your time.

Yesterday on 10/23/17 at 4:50 my husband went to a taco bell location on south 1st in Abilene, Tx. They proceeded to tell my husband that he is not a firefighter after showing proof of his firefighter card. They then proceeded to tell him he is not worth that discount because he could have taken the card and his fire shirt someone one. As a wife of a first responder your company should be ashamed to let someone like this work for you. This is very disrespectful to all first responders. My family will no longer eat at a Taco Bell after being disgraced like this. We have already told my husband fire department what has happen and they have agreed to not go to a Taco Bell after one of their own got treated like this.

Taco bell in Forrest city, AR 72335. For two days in a row their coffee machine has been out of service at around 7:30 in the morning. I would be very interested in knowing whether it is a severe technical issue or just laziness. I would appreciate someone inquiring as to which of the two it is and seeking to resolve the matter so that I can continue enjoying taco bell's service. Thank you for your time.

I ordered a soft taco with no lettuce and add the cheese sauce. What I received was a shredded chicken taco with extra lettuce and no cheese at all! I told them the messed up and the just laughed. On my receipt is says just like how I ordered it. Not only did I get charged for the taco but all for extra cheese which I did not even get. I want a complete refund and an apology letter. My email [protected]@yahoo.com

Went to two different Taco Bells in Jacksonville Florida. Neither one sold the box for five dollars, said they couldn't honor the sale price. I ended up buying 7 boxes at 6.29 instead of 5 dollars each. That is false advertisement! I have my receipts and believe Taco Bell should reimburse or send coupons. But you also need to make sure you have a deal everyone will honor before false advertising!