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T-Mobile - Switch Without A Hitch / lies and run arounds

1 COLUMBIA, CA, United States
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After many years with att i decided to "switch without a hitch" and ended up in a financial ditch!!! the initial call i was assured that it was easy as they ported my numbers, which they now deny they did, and also ordered 4 new phones and 2 new tablets under the guise of receiving a payment that would take of early termination fees as well as the payoffs on my devices with att...Boy was i fooled!!! amazing how i received the tmobile products within 2 days, called and my numbers were ported in a matter of 24 hours but it has been 5 months and tmobile has denied my request 4 times!!! citing that i had no numbers ported from another carrier- my trade in devices werent received, even though i sent them with t-mobile bill and now they say i can't be reimbursed because my att account is not in good standing!!! so i was suppose to keep paying att until they decided i was approved for reimbursement and pay tmobile too?????? flag on the play !!! i have been in contact with several tmobile reps and they all recite the same scripted bullcrap;;;;; "i will resolve all your issues today---blah, blah, blah, hold ill transfer you to the correct department, , , , , , , "i will resolved all your issues today- blah blah blah and another hold and transfer!!! it wasn't this hard to get me switched over but now nobody can assist in getting me reimbursed!!! worst cell phone decision i ever made!!! and now my credit will be in the crapper because of an att bill that is on the way to collections!!! do not make the same mistake!! there are many hitches to this switch so dont be fooled thinking they will make it easy or even stand behind the promises made in this campaign!!! deceitful- untrustworthy- greedy-malicious- concompany

Aug 7, 2015

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