Swatch / Tissot / Repair and warranty
I recently returned a Tissot Titanium Touch watch for repairs right at the 2 year warranty period. My dealer sent it back and was told it would cost over $200.00 to repair. I then send them copy of my receipt and was told that it would be covered under warranty so I had them go ahead with the repair.
A month later my dealer received the watch back and had been charged the $200.00+ for the repairs. Tissot now tells me that my dealer is not an authorized dealer so they do not honor the warranty. There are no authorized dealer in my area so my dealer got the watch for me from an authorized dealer.
I have had better $30.00 Casio watches than this $600.00 piece of junk. Tissot is worse than the insurance companies when it comes to honoring their warranty. They first told me it would be covered so I OK ed the work. Now that the work is done they have change their tune. Absolutely no customer service and will not claim any responsibility for misleading me on the warranty coverage.
In the past, what you paid for an item reflected the quality and customer service you received. In the case of Tissot this is truly not the case.
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