SUBMIT A COMPLAINT

Swatch / flik flak - code product zfen000

Sarajevo, BA

Good afternoon,
please see complaint on purchase of your product as follow:
1.13.08.2016 I bought 2 hand watch (as a present to my kids)
2. Flik flak - code product ZFEN000
3. After 4 month, both wrist watch were damaged as follow. On one hand watch, plastic part on bracelet (small chain) was broken. On other hand watch bracelet leather was damaged.
4. From January 2017 until today I have tried to fix the hand watch and in final I have tried to finish it yesterday.

The issue is, which is not correct that I have to pay replacement of damaged bracelets although I have valid guarantee, Bracelets are not damaged by handling, but the bad quality.
Also warranty period in Bosnia is 12 month and in general on your web page is 24month. What is correct at the end.
I believe that respectful company as yours must handle this on most satisfied way for their customers.
Also, price for both hand watch was quite high for standards in Bosnia and if I have to pay additional money fixing something which is not our mistake this is unacceptable.
Authorized store in Sarajevo is located at street Ferhadija 2.
Looking forward to your feedback with solution how to solve this.
Regards, Aida Fakic
aida. [protected]@gmail.com

Swatch

Ai
Nov 23, 2017

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