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Suddenlink / internet service very poor

Lubbock, TX, United States Review updated:

Hi,
My name is Bikash Debnath, I am a Texas Tech student. I subscribed for internet service from Suddenlink Communication. The service I asked for is 10 Mbps high speed internet. I am paying $65 per month. But it's been two months I haven't received proper service. In the last month the internet speed I received was even less than 1 Mbps. I called then 4-5 times to come and fix the issue. They do come, but the issue still prevails. I don't get a hassle free internet service which I asked for.

I need them to fix the issue, refund or make adjustments in the rent that I paid.

Suddenlink

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Comments

  • Su
      29th of Mar, 2012

    Hi Bikash - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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