Structubecustomer service

I purchased the Judy double bed from Structube. I want to express my extreme displeasure with the entire process. I purchased a dark grey bed and selected May 6 as the delivery date. While I own a pickup truck I understand the customers are forced to pay for delivery instead of picking it from the store. After making arrangements for my child to be taken to their activities for the delivery date so someone can be home. I received a call from Carlos the day before the expected delivery date stating that the colour was not available even though I was told at the time of purchase that the colour was in stock. Despite agreeing to take the lighter colour that delivery date was not available. So I selected May 13 as the delivery date. Keep in mind this change was the direct result of being told an item was available when it in fact was not. On May 12, I received an automated call from the delivery provider to confirm the delivery. While I did confirm the date I realized I did have an obligation between 11:15 and 12:15. I then called the delivery company back a hour later and tried to make arrangements to either change the window or have the delivery company not come during that time frame. I was told this company was pretty accommodating and given I was going to be about 15 minutes away from my home I requested that the driver call 30 min prior to the delivery. They agreed that this was fine. At 11:30 the driver called and said he’s at my house and would leave in 20 minutes even though they agreed that the driver will call 30 min prior to the delivery. I was stunned. The request of the 30 minutes prior phone call was totally ignored. The most shocking and disgusting part is the driver left however did call to say he asked Structube if he could wait or come back as he was not that busy and was told No! They told me to pay another $90 to redeliver or $90 to cancel. This whole situation clearly seems as though Structube uses unfair business practices to profit off delivery. I am sharing my experience with every ratings site I can find as I feel as a consumer I owe it to others.

May 17, 2017

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