Steak 'n Shake Enterprises / terrible service repeatedly

Louisville, KY, United States
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Visited Steak n Shake on 4913 Dixie Highway, and had a terrible experience as usual. I had not been to this Steak n Shake in more than a year because of a string of bad experiences. We walked in and were not greeted and had to seat ourselves. There was only one server for the whole restaurant. The other employees were in the kitchen l, but I'm not exactly sure what they were doing as food was not coming out fast. The manager on duty was no help at all. He was rude to the customers and not apologetic at all. He basically told everyone that they were busy and short handed and there was nothing he could do. I personally saw two separate parties leave, and I would imagine they were not the only ones to do so in the course of the day. As I mentioned earlier, this was far from the first bad experience we've had at this restaurant.

May 4, 2017

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