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Steak 'n Shake Enterprises / service wait time

1 Melbourne, FL, United States
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I have been at the Melbourne Fl New Haven location now 2 times. Both times have had excessive amounts of wait times and terrible service when the amount of people there was few. Today (Dec 28) I have been waiting for almost an hour and still have no food, it took us about 30 minutes just to get our drinks. There are only about 15 tables in total with people and there is plenty of staff. The waitresses have been standing around doing nothing, one of them dropping the condiment stand on the ground and left everything there then preceded to walk away and not come back. The manager is the one taking care of the shakes because the kitchen is apparently so behind. The drive through has a short line as well so there is no reason for an hour delay to get our food.

Dec 28, 2017

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