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Steak 'n Shake
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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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E
10:15 pm EDT

Steak 'n Shake service

Had a simple order the window worker put two of something we ordered one of and when we asked nicely about it she got an attitude and said "well I repeated it back to you" and rolled her eyes even though she didn't repeat it back to us. Then when we were waiting on our food we overheard one of the other employees say "guess they weren't that hungry" being sarcastic.

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8:08 pm EDT

Steak 'n Shake experience altogether

I felt attacked as I was starred at while ordering my food. The girls who where in uniform and were sitting around the bar laughed at me and took pictures while saying this is what she'd look like not bald. As a cancer patient I hope you can fix this issue because I wouldn't want another person who is going through what I am going through to feel this way in your restaurant. The food wasn't even worth the words heard. My Frisco had no Frisco sauce and still was a sloppy mess. I'm used to my sourdough being toasted. I worked for this company and this location for many years. It's sad to see it going downhill.

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J
6:04 pm EDT

Steak 'n Shake very poor service

We visited the Steak and Shake in Bradenton, FL around 4pm on 09/16/2017 and after this visit will never go back.
When we first entered the store it was fairly busy so we did have to wait a short period to be seated, once seated the server took our order within a reasonable amount of time. After this it was all downhill.
The shake my wife ordered came out a short while later and the server took off before we could say a word, no spoon or straw and no drink for me, a little while later we did manage to catch the attention of our server and asked for the spoon and straw. When she brought these over she told me that I needed to remind her about my drink because she couldn't remember everything.
About 25 minutes after we gave our order to the server the food arrived, I noticed that my order was incorrect, I had ordered chilli cheese fries and all I got was plain fries. I pointed this out to the server who took the plate away, while she was gone I asked my wife to check her order and it was good.
My plate came back with chilli and cheese poured over my fries, I bit into my burger which spurted what looked and tasted like mayo( I had asked for no mayo) I was told no this was garlic spread, I had asked for garlic butter but been told they didn't do that even though it was one of the main ingredients on one of the other burgers. So again I get told they will correct this as soon as possible.
My wife is famous for her slow eating, she had finished her meal so even though I hadn't received my burger we decided to leave, the shift manager was working the check out and asked how everything was today, I explained that I wasn't happy with how things had been and she told me that it was all sorted and my burger had been fixed. I told her that I never got my burger, she looked around at the guy running the grill who just shrugged and then looked away. She did take my meal off the bill which was perhaps the only thing done 100% correctly during our entire visit.
We have always enjoyed our visits to Steak and Shake but it seems like our local store isn't wanting our business.
As an afterthought the issue of cleanliness also comes up, while talking to this manager I looked behind the counter and the floor was covered in food. When we first arrived in the store I should have got the hint, the lady that seated us informed me that the GM wasn't in today and the staff tended to play around when he isn't there.

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L
3:33 pm EDT

Steak 'n Shake waitress and service

Got seated and got drinks pretty quickly but it took a very long time for out server to get our order. Once we got our order in it took a hour to get our food to us. A man next to us got his drink food and check within 5 minutes. None of the servers were cleaning any of the tables. The tables were dirty for at least 30 minutes. We still waited for at least 20 minutes to get our check. The server didn't once come see if we needed anything. Very rude employees. I would never recommend anyone to go here. There were people actually walking out because they waited so long.

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J
10:50 am EDT

Steak 'n Shake lack of servers

My family of 6 and I walked into the Steak and Shake in Ballwin, MO this morning. After waiting to be seated for about 5 minutes, the waitress complained that she was the only server available, and to "go find a table in the back to sit at". After another few minutes of sitting at the table with no service, we left and went to IHOP instead. This was a disappointing experience.

Thanks for your time,
Jason Deckelbaum
[protected]

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M
10:15 am EDT

Steak 'n Shake commercial

I am VERY offended by the Great Depression commercial. It was a horrible time in America. My parents lived through it as children, and it was horrific for them and many actors this great nation. They could not afford your restaurant. ONLY the very wealthy tyrants had that luxury, and they were also the ones who swindled and took advantage of the poorest of the poor. How dare you make light and use such a horrible time to boast your company and product. You are no better than the tyrants of the Depression era! It was in poor taste and I and I for one am deeply offended by it! I think we deserve a public apology!

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A
3:06 am EDT

Steak 'n Shake an hour wait and didn't even get our food or 1 of our 2 shakes

Holy [censor]. An hour. We waited an hour for food that never came, there were 2 tables including us in the restaurant (whom had been waiting longer), the guy in the red shirt who I assume is the manager went Mia and hadn't come back when we ultimately left. I out money on the table for one shake, and we left. It was that bad. I watched one female employee sit down and stay there for 20 minutes whilst we were sitting there! And the kid, I'm sorry, was moving like a sloth. One of the girls from the other table offered to grab waters for the kid because he was moving so slow.

I used to love going to Steak and shake, but my past experiences as of the last 6 months have been terrible.

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K
12:33 am EDT

Steak 'n Shake north druid hills and lavista rd service

I am a major fan of steak and shake, but I just experienced what has to be the WORST form of service ever. First, I waited nearly an hour in drive through when there were only 5-6 cars in front of me. They also managed to get my order wrong. No explanation was provided to explain the delay. I was desperate despite waiting, nonetheless unacceptable.

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G
11:30 pm EDT

Steak 'n Shake customer service

I will be nice if this establishment teach employees better customer service. Nobody was on top of what needed to be done. The employees were talking with their friends instead of checking on customers. I waited 15 mins at the register for a take out box. The order was mixed up and not correct. It's usually a great place to go with kids. But tonight it was a disappointment.

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C
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake my order was wrong and employees were nasty

We order from the stake and shake in Elk Grove Villege, IL and our order was all wrong we order a number 19 with NO cheese because we r allergic and they put cheese on it also made the fries cold and wanted them fresh made them the employees were smoking Weed outside and made the order all wrong and everyone was nasty and rude. We like a refund or something please.

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J
2:30 pm EDT

Steak 'n Shake my main manager mary ann cursed me and yelled at me in front of employees and customers.

This isnt the first time this has happened i have another former employee that can tell you the same thing happened to him ive got his number. If you need to contact me for anymore info my number is [protected] thank you because i really like working their but she has to yell and cuss at everyone all the time and is saying that im the one thaTV started it so thats my biggest concern i just hope you can help and investigate mary ann for the horrible things she does

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Update by justice7
Sep 16, 2017 2:34 pm EDT

Just want to mainly have mary ann investigated because me and the two other people she has done this too are willing to do whatever it takes to see her act like a manager should

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C
10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake food

I am complaining on all platforms because I tried to call and you guys don't answer those sandwiches looked disgusting and I dont like paying $4 for a freakin shake that I didn't order I ordered Oreo yawl gave me cookie dough. This is why I stopped coming so much you guys don't care to 👂 LISTEN . Evans way ct steak and shake sucks . I don't expect to spend feeling 15.75 on sloppy burgers where the mayo is on the side of the burger instead of on the freakin bun. Gave me no barbecue even though I know you guys charged for it and gave me the wrong shake. Like all yawl have to do is listen everyone there should have a evaluation done. To busy sitting back drinking shakes to listen to people order

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11:01 pm EDT

Steak 'n Shake turkey club sandwich

I ordered a turkey club sandwich and when I got home to finally eat it, all that was on it is bacon, cheese, and bread. No turkey! Unacceptable and I have photo to go with. I am furious because their is no turkey on my sandwich that I looked forward to eating so much. This was the worst first experience of Steak 'n Shake I've ever had. Please get this resolved! Specifically asked her if she had turkey and she replied yes! Unacceptable!

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8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake service

It took 3 minutes just to be seated when there were many open tables. Once we sat down and ordered my guest got their food and finished it before I even received mine. Our milkshakes came out after we were finished with our meals and tasted very watered down to the point where the was no taste of ice cream. I noticed customers around us very irritated with the service also.

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L
11:10 pm EDT

Steak 'n Shake a manager

I had one of the worst experiences at steak n shake in Brunswick ohio the manager working name Katie she was rude and very unpleasant we had an issue and she refused to help us I will never return to that location and nor will I ever recommend for any one to come there they should really think about who they give a manager title to so dissatisfied all I can say is wow how sad

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5:48 pm EDT

Steak 'n Shake customer service

Me and my 3 children came to Steak and Shake tonight at 5:15pm. Our waitress was very short with me after she brang out my 5 year old an adult cup and I asked for a kid cup. After that, I barely saw her. We had no napkins that I had to track her down and ask for them. I asked for our 3 shakes to go and our check. It took 15 minutes to get our check. I paid it and continued to wait for my milkshakes. This was at 6:02pm. At 6:29 I had to go up and ask her for my shakes again. Still not made. My kids are getting anxious so I send them to go out and sit in the car. Finally at 6:39 she brings them where I am, flops them down and walks away. This visit has left me and my kids upset. Our server was really rude and having to wait 37 minutes for 3 shakes is ridiculous! She didn't once inform us that they were short staffed or that she hadn't forgotten about us. At least she could have came and talked to me, informing me why it was taking so long. Really disappointed! I've had problems at this location before but have let it slide. Spent $40.00 +tip for a horrible experience!

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T
10:28 am EDT

Steak 'n Shake milkshake/drive-thru

I visited the Tinley Park, IL location on Monday. We ordered five milkshakes and we had to wait about 15 minutes to get them. When we did get them, we noticed they were nothing but flavored milk. They were so thin that nothing stuck to the straw when you pulled it out. We tossed them because it was 8pm and we were trying to get home to put the kids to bed. Between the rude girl behind the window, the wait, and the awfully prepared shakes, don't expect me to be a customer any time soon.

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5:42 am EDT

Steak 'n Shake "unauthorized credit card charges"

On 9/8/2017 I went to the Steak n Shake in Muncie, IN and was concerned I did not receive my debit card back from the drive through window when I got home. I called and they said they did not have it. I thought I lost it myself until I checked my account and had another charge from steak n shake. My order was only 5.39 and another charge showed up after for 14 dollars. I was given the money back by the bank, but wanted to let someone know to prevent it from happening again. Thanks.

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7:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake hamburgers and mustard relish

Store #202 in Paducah, KY
Stopped on our way to Illinois from Alabama, remembering the Great Hamburgers at Steak N Shake as we were growing up in Illinois!, the burgers were not smashed like in the older days and the mustard relish was not the same as back then!

If you are going to be just like everybody else, I will not be stopping at Steak N Shake again! Remember what got you where you are, because this is going to be the end of you if you continue with this trend!

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H
2:02 am EDT

Steak 'n Shake employee/ service

I came through the drive through of the Hixson TN steak and shake between 2-230 am after getting off work from my ambulance shift, I ordered a number 14 with no mayo and mustard and cheese fries. Upon getting to the window, I asked the worker(ken/cane) how he was, no response, just took my payment and shut the window. After getting home, there's no cheese and the burger has mayo and mustard. The food is cold. After working a long tiring shift I wanted good food but that didn't happen!

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