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STC / poor customer service!

1 Saudi Arabia Review updated:

Beware of attempting to complete the activation of phone service with STC!! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness!! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the [censored] out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

  • shibin shaji's Response, Oct 02, 2017

    i need technically support y because my stc fiber connection not working red light.

  • Rizwanullah's Response, Oct 03, 2017

    I have paid the bill last week and today I can see another bill which is not correct.

  • Chaudhry Nisar's Response, Feb 20, 2018

    not working internet.

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Comments

  • Mu
      4th of Jun, 2009
    0 Votes

    If there is a mob or big thier, it will be STC. I don't believe it take me to apply for new telephone to my new house more than eight (8) months and once I call them they still your request is still pending.

    If you get angry and tell them you have a poor service they hanged up on you.

    I wish first to change their name because they don't deserve it. Second, they get broken.

    Man if big companies in world get broken why this company don't. Because they are big crook

  • Fa
      17th of Aug, 2009
    0 Votes

    im Razy

    if there is mob or big there it will be STC also i ask to 907 our DSL Network is problem more then 2 months tel-014532296, 014534552.

    i whas call 907 they still our request is still pending.


    thank you

  • Ne
      16th of Sep, 2009
    0 Votes

    We transfer to a new house, I made a request for transfering my landline and DSL last week of August and then I keep on following it up to 907, everytime I wil call they are always telling me "Inshala they will come to you tomorrow" we're in the midst now of September but still they are telling me that the technician will come to you tomorrow. They are are not giving specific date if that tomorrow is on Year 2010 or what!!! If they are offering the service they should be consistent that they can accomodate every request they are attending... Bad words are not enough to explode this fxxxxxg feeling.

  • Mo
      14th of Aug, 2018
    0 Votes
    Saudi Telecommunications Company [STC] - Landline internet stc
    Jeddah
    Saudi Arabia

    Sir.
    My landline internet is not working before 8days, please help and repair my connection
    For account no.: 2053905008
    Service number: 0126799542

  • Mo
      14th of Aug, 2018
    0 Votes
    Saudi Telecommunications Company [STC] - Stc landline
    Jeddah
    Saudi Arabia

    Dear sir.
    my stc landline wifi connection is very slow please repair my connection. I called before 15 try but I have no come responce
    my mobile no, 0571798368
    phone no. 126799542

  • Kh
      15th of Aug, 2018
    0 Votes
    Stc Ksa - Home internet not working
    Saudi Arabia

    Hi stc I am Asif my landline number is 0126333754 my internet speed is very slow Even no have 1 mb so plz solved my problem as soon as possible
    Asif 0592384123
    Iqama nmbr 2387217926

    Thanks sir

  • Ch
      20th of Aug, 2018
    0 Votes
    STC - Home Brand not Working
    DHILAM -AL RIYADH
    Saudi Arabia
    STC.COM.SA

    My landline no is.011541105
    I have paid bill. Sr 595.66 at 9.27 am date 19-02-2018.
    Name : muhammad azam nazir
    Iqama no ; 2409842941
    Bill no : 2062555761
    I have paid bill but my home brand not working.
    Please sir solved my complaint.

  • Gr
      20th of Aug, 2018
    0 Votes
    Saudi Telecommunications Company [STC] - I am complaining about my password account
    Saudi Arabia

    I forgot my password in my account my stc and i need to retrieve it but i can't. Because my sim is blocked and i need to get the puk sim to open my simcard again. Please help..

    I forgot my password and my sim is blocked. Please help how to recover both. Thank you

  • Le
      21st of Aug, 2018
    0 Votes
    Saudi Telecommunications Company [STC] - very slow internet connection
    Riyadh
    Saudi Arabia
    stc.com.sa

    The Internet connection of our home is really slow and bad. We always pay extra money in order for it to be faster but there is no change. At times it's even worse. Horrible stc connection we better change to mobily company.

  • Ar
      29th of Aug, 2018
    0 Votes
    STC - Home internet
    Riyadh
    Saudi Arabia
    Stc.com.sa

    عميلنا العزيز ..
    جاري تفعيل اشتراككم في خدمة انترنت لا محدود
    لهاتفكم رقم 0138034667
    اسم المستخدم و كلمة المرور:
    User Name: 138034667@stc.net.sa

    Since 2 weeks we are waiting for technician, two time schedule appointment from STC but no one came, no one responding.

  • Fa
      1st of Sep, 2018
    0 Votes
    Stc postpaid - Internet is very slow
    Riyadh
    Saudi Arabia
    Mystc.com

    Please sir slove my problem internet is very slow working 2 months before good but now is very bad service not good working slove the problem other waise i am close the conection.

  • Ph
      1st of Sep, 2018
    0 Votes
    STC - Cant recharge the data
    Saudi Arabia

    We bought STC data plan at Dammam Hotel staff using his visa number. But when I bought a recharge coupon it cant be recharge. I need help.

  • Sh
      1st of Sep, 2018
    0 Votes
    STC - Change place of my line from dp
    Jeddah
    Saudi Arabia

    I changed home so please change my land line and net line
    I already complain but no response
    0126809754
    My mobile number 0507357018
    I'd. 2054544479

  • Sh
      2nd of Sep, 2018
    0 Votes
    STC - Land lind telephone and internet
    STC
    Saudi Arabia
    STC.COM.SA

    Dear i want to closed my land line # 0126123021 ASAP i pay three month with out using and now again you send me invoice of 758.62 SR. why you sending it even i closed my telephone line in tahliya street office and that time i pay 500 SR.

  • Mo
      3rd of Sep, 2018
    0 Votes
    STC - WiFi- service verry slow
    United Arab Emirates

    Unayzah — STC wifi broadband Lines Very very slow plz solve this problem soon ... plz

  • Na
      4th of Sep, 2018
    0 Votes
    STC - Wrong cables
    Makkah
    Saudi Arabia

    I have already internet in my home i just shifted from old home to new home that's why i need to transfer my old services here technician came and he solve but he said i will come back untill i finish my another client i give me another phone number and he put wrong cables for me now he close the mobile kindly check and tell me
    00966556766043

  • Ha
      5th of Sep, 2018
    0 Votes
    STC - new landline
    United States

    sir i have sumbit online application for stc landline internet before three days but still not recive any response mi iqama number is 2121768085 and my mobile number is 0503479237 and landline number is 0114581207

  • Ma
      10th of Sep, 2018
    0 Votes
    STC - my mobile no. 0507592661
    Jeddah
    Saudi Arabia

    Dear sir,
    STC is deducting some Riyals from my mobile balance as an "airtime advance" whereas i didn't applying any "airtime advance" or any other special offer.

    Please look into this matter and stop the deducting riyals from my mobile balance.

    Your early attention will be highly appreciated.
    Best regards,
    Mohammed Mazhar
    0507592661

  • Am
      11th of Sep, 2018
    0 Votes
    STC - Low internet / wifii speed in al-batha region near lulu hyper market
    Riyadh
    Saudi Arabia

    Dear Sir,
    Please rectify our complaint against low internet and Wifii Speed last three days.
    Location : Al-Batha, P.O. Box. 2887, Near Bengali / Sudani Market saad & abdullah Al-Zakrey Building.

    pls take strict action on that. and rectify our complaint as soon as possible.

  • Sh
      11th of Sep, 2018
    0 Votes
    STC - my stc wifi fiber coming red light land line no 014995630
    munsiyah
    Saudi Arabia

    i want techical support

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