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STC / poor customer service!

1 Saudi Arabia Review updated:

Beware of attempting to complete the activation of phone service with STC!! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness!! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the F#$@ out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

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Comments

Mu
  4th of Jun, 2009
Agree Disagree 0 Votes

If there is a mob or big thier, it will be STC. I don't believe it take me to apply for new telephone to my new house more than eight (8) months and once I call them they still your request is still pending.

If you get angry and tell them you have a poor service they hanged up on you.

I wish first to change their name because they don't deserve it. Second, they get broken.

Man if big companies in world get broken why this company don't. Because they are big crook

Fa
  17th of Aug, 2009
Agree Disagree 0 Votes

im Razy

if there is mob or big there it will be STC also i ask to 907 our DSL Network is problem more then 2 months tel-014532296, 014534552.

i whas call 907 they still our request is still pending.


thank you


Ne
  16th of Sep, 2009
Agree Disagree 0 Votes

We transfer to a new house, I made a request for transfering my landline and DSL last week of August and then I keep on following it up to 907, everytime I wil call they are always telling me "Inshala they will come to you tomorrow" we're in the midst now of September but still they are telling me that the technician will come to you tomorrow. They are are not giving specific date if that tomorrow is on Year 2010 or what!!! If they are offering the service they should be consistent that they can accomodate every request they are attending... Bad words are not enough to explode this fxxxxxg feeling.

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