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State Farm Insurance / Negligence and unprofessionalism

1 1 State Farm PlazaBloomington, IL, United States Review updated:
Contact information:
Phone: 309-766-2311

On 3/23/08 a theft occurred. My 2002 Chevy Tahoe was stolen from my residence 1401 Santo Antonio Dr.Colton, CA 92324. I immediately contacted the police department, filed a police report: case#[protected]. I proceeded to contact my insurance, State Farm. A claim representative took the facts down and assigned my claim to Jan Guirgis in which she contacted me and went over the facts again. She sent me an affidavit in which I properly filled out, sent it back with enclosed receipts of the after market parts/accessories. Jan Guirgis contacted me once again to go over the facts and record the said. I feel she was aggressive, unprofessional, and she confused me with numerous questions that were irrelevant with this claim, like asking me if i get paid cash or with check?, and repeatedly threatened me. Under no circumstances was I comfortable with the conversation. We were repeatedly arguing with each other. Jan Guirgis pressured me for answers in which I didn't remember. A month and 3 weeks have gone by, I contacted Jan Guirgis demanding to be briefed on the status of my claim, "I'm getting around handling your claim" in a rudely manner and hung up the phone. On 7/10/2008 I contacted another State Farm representative, Nancy at [protected], to get answers. Also bringing up the fact that I made 3 payments to the premium with no car and no claim result. Nancy didn't have any answers for me, Nancy would call Jan Guirgis looking for answers then call me back, upto this day she has yet to call me back. Exhausted on 7/15/2008 I took it into my hands and called State Farm Corp. Office and spoke to Travis. I proceeded to explain the facts and the wrong doing, the lack of responsibility to fulfill customers obligation and unprofessional staff members. Travis took down my complaint and said he was going to pursue it. Same day Jan Guirgis contacted Elisabed Ramirez, who is also in the policy to go over the incident, in which Ms. Ramirez has no knowledge what so ever. Rudely spoke to her on her working hours, constantly threatened her that the claim will be rejected if she didn't comply with very intimidating words. Ms. Ramirez is under emotional distress which by no means she's in the right state of mind to answer any confusing question Jan may ask her. this claim has caused me overwhelming stress with signs of nervous breakdowns. I, Rolando Parra, have exhausted all means necessary to resolve this claim in a timely and professional matter and State Farm has been negligent in helping me resolve this claim. My last options before i take legal actions, is file a complaint with California Departments of Insurances/ BBB/ Consumers Affairs, and writing a letter to the CEO of State Farm, Edward B. Rust Jr.

Ro
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Comments

  • Ph
      23rd of Jul, 2008
    0 Votes

    Sounds one sided.
    Are all of the facts actual and would they stand up in a court of law?

  • El
      28th of Jul, 2008
    -1 Votes

    I agree with Phil, sounds one sided to me. Anyone reading the letter can tell the person writing it was not telling the truth.

  • Rf
      29th of Jul, 2008
    0 Votes

    I also agree with Phil. Mr. Rolando Parra, you cannot argue, demand to be briefed, and withhold information from an insurance company. I seriously doubt that you have "exhausted all means necessary to resolve this claim." In fact, you probably haven't even tried to cooperate with people who are only doing the jobs they have been trained to do. Learn to speak intelligently and politely to people and you will be treated with respect.

  • Lo
      11th of Oct, 2017
    0 Votes

    @rfreeman I had a State Farm agent in South Louisiana steak several thousand dollars from my accounts. I confronted him about it. He told me that he(locally) and State Farm was way to connected and powerful for me to do anything

  • Jp
      29th of Jul, 2008
    -1 Votes

    Yeah...sounds fishy to me. Either Mr. Parra is attempting to get more than is deserved or is just too dense to understand that (a) the agent he's complaining about probably has more insurance knowledge than the average person and (b) conversations with customers are generally recorded for accuracy. I've actually had agents call me several times to verify facts or clarify information. No problemo Rolando ... that is, if the truth is being told.

  • Le
      30th of Jul, 2008
    -1 Votes

    Car theft is a serious crime and I fail to see how you interpret what is fact, unprofessional, aggressive and confusing.
    Your "demanding" results and "repeatedly argueing" says volumes. Not to mention the investigation by the police, which is certainly involved. I would be interested in hearing your complaint against them.

  • Sd
      30th of Jul, 2008
    -1 Votes

    I would venture a guess, not being an agent, that if you were asked how you were paid, your claims for your 'after market parts/accessories' made up most of a years salary, or a big part of it. This would be a reason for red flagging an account, you are either scamming the IRS or cheating all of us with a phony insurance claim. Shame on you for costing all of us by doing either one, failure to pay taxes on what you are making, or false claims causing our rates to go higher.
    The questions may have seemed irrelevant to you, but I bet you anything when the truth be told, you weren't the one doing it.
    Hang in there Jan Guirgis. America needs more people like you watching out for us that are tired of people cheating us any way they can.

  • Ee
      4th of Nov, 2008
    +1 Votes

    Hmm. Sounds like a bunch of State Farm agents read this site.

    My opinion is that Mr. Parra- with some allowance for subjectivity and passion- is telling the truth!

    I have experienced State Farm and their tactacts to deny claims, to try to intimidate, to promise and not deliver, to not disclose their obligations under policy and law. And I believe to be in very good and very vast company.

    The web is full of people who have been treated similarly and hundreds of thousands of complaints - regarding this company and others- have filled the State's Attorney General offices and Insurance Commisioners too.

    Stand up, Mr. Parra. I did. And I won against them. Or let's say, I got what I purchased and what was rightly mine. And it was a very sweet victory with all the abuse they'd put me through.
    Stand up for all of us. Perhaps one day- our legislators will listen and drive these companies into the holes in which they belong.

    Go Get 'Em

  • Cj
      1st of Dec, 2008
    +3 Votes

    OMG I can't believe the attacks the readers on here have said, What about what was said leads anyone to believe he does'nt pay taxes? that's so rude. I mean what happened to customer service? Why pay for insurance, if when there's a incident you are up for moral and criminal investigation? they surely don't go through that when they sign you up.

  • Th
      25th of Apr, 2009
    +1 Votes

    When a car is stolen be it State Farm, Geico, USAA, Farmers, Progressive, etc they will investigate the claim. If that means involving other agencies they have every right to do so. The questions asked are standard for any insurance agency because of 'fraud' and theft is one of the highest crimes insurance companies face. The questions are not to intimidate a person, and if you felt this way perhaps you had something to hide. You should not feel intimidated and if you didn't want to answer the questions all you had to say is you didn't feel comfortable asking. The insurance company does not twist your arm. they ask you, besides you can always contact your local agent and discuss the matter with them to see if what is being asked of you is standard and customary.

  • Tr
      27th of Dec, 2016
    0 Votes

    I have been denied a claim on a boiler that was rejected then after telling me to take it off the truck that was going to take the boiler away they Gwen Dukes agent reported that they would remove the boiler then they rejected the claim reporting my boiler was beyond its expiration date and now are denying to take away the boiler as promised. I had property damage of art work that I make and they asked for proof of sales I proved a sale in a major institution for $800.00 and an online gallery but denied the claim based on not having shown recent sales despite on line gallery stating that they were prices I set that is normal also the representative was missing from my case since July after this time period it took from the incident in March. I agree people that deny this negligence are insurance agents themselves this agency is terrible and part of the crookedness of this country impacting people that pay for coverage and find themselves throwing away money for services not delivered If most people offered a product but did not deliver the product would find themselves without customers but these people use denial based on their own standards to steal from hard working people

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