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Had a travel policy with Johnson Insurance that expired on August 31
Had a travel policy with Johnson Insurance that expired on August 31. I faxed them a request to cancel the policy after that date. In November I noticed that they were still taking the payments out. I faxed them another request on November 9. They are telling me that they didn't receive my August cancellation request and they can't cancel the policy now until August 31.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting 3 months for this insurance company to acknowledge & settle my claim
I have been waiting 3 months for this insurance company to acknowledge & settle my claim. Have received no communication from the claims adjuster yet. Claim filed Dec 19. The auto body shop where my car was towed contacted me in mid January asking what was happening as they had not received any instructions yet. The auto body shop finally had to call the insurance company. They were kind enough to pass along to me their contact's name & phone number. *** has tried to help with direct phone line #'s but no one in the claims dept answers their phone, nor returns voice mail. I have also spoken with several people in the Johnson/Unifund service dept and was given info as to who the adjuster was & that my car is a total loss. They tried to resolve the issue by also sending emails to the adjuster who has been assigned to this loss. ***, in the service dept, also sent me an automobile proof of loss form to sign and to email back to the adjuster. I wished to discuss the offer & returned the form with an email asking to speak with him. I have sent several other emails to *** and left multiple voice mails which have never been returned. I have also asked to speak with his manager & have left multiple voice mails for *** as well. I feel I am being treated disrespectfully as this claim is being totally ignored!
Replied
Hello Good Afternoon, I am ***
Hello Good Afternoon, I am ***. I am writing this email to complain about unprofessional behaviour of one of ***, Operations Leader at *** Insurance. Also to complain about unnecessary, not informed increase in Insurance premium. I have *** Insurance Policy with my wife ***, In the Month of July,2020 we noticed the increase in our Insurance Premium. However the fact was, On May 27,2020 *** called the Insurance Company, to make some changes to Insurance Policy in order to reduce the premium. At the end of the call she was told her Insurance Premium will go down to 313.56$ per month from July . After notice of Increase in Premium (Deduction for July was 334.27$ instead of 313.56$). I called customer care immediately and was seeking an answer to the increase in premium. I was denied any detailed information and was told the increase was the result of renewal. Further I requested a call back from Supervisor as the Increase in premium was not justified and was completely different than what was told to us on May 27th call. I received a call from *** on July 8,2020 and again I was denied any specific information on the Increase in the premium. During call I was told to look for another Insurance Company multiple times in a rude way by him. When I informed *** that we had a talk on May 27.2020 with Insurance Customer service and was told that our premium would go down to 313.56$, *** told me that he will hear the call recording and will call back after. I received a call back from *** on July 13,2020 where he admitted that we were told that Insurance Premium would be 313.56$ per month from July, but it was an error from the agent and he will not be able to help me with it. He also offered a difference of Premium 20.71$ as credit in August,2020 as we were misinformed. We have not received that credit as well in our August premium.Also He denied to provide contact details of the Complaint Liaison office saying he does not know anything about it. My concern is not only this. I called the Insurance company on June 16,2020 to make some changes in my Home Policy which resulted in further reduction in Insurance Premium. As a result of this, my Insurance premium should have decreased from the amount we were told on May 27. However, We are paying an increased premium of 334.27$ which is not what was discussed. I am requesting to please look into this and investigate this unprofessional behaviour and unethical increase in Insurance premium. I was never informed about any increase in premium due to renewal. Also how can Insurance Premium go up when we are not driving as much as we used to and working from home, and also when we made many changes to Insurance Policy which resulted in a decrease in Premium. *** has ZERO at fault accidents on her record. Providing pre-authorized payment authorization does not give any right to Insurance companies to charge any premium they would like to charge. I have attached an SS of bank statement that reflects the premium change and also some documents that reflect decrease in Over all insurance premium after we made changes to Insurance Policy. I am hoping for a positive response for you. Please Contact me anytime if you need any more details about this issue. Thank you in advance, Sincerely
The complaint has been investigated and resolved to the customer’s satisfaction.
We also received the same email sent to you in our complaints liason office which we have responded to. Mr *** auto renewal was processed and mailed on May 21. His renewal date was July 20 and his first payment was July 5th. Mr *** wife called on May 27 to review the policy at which time we made changes to reduce his premiums. It reduced his auto payments effective July 5th as he has outlined. When our service rep provided the information on his monthly payment, they referred to his auto only. Mr *** also has a tenants policy that is also set up on automatic monthly payments.
Mr *** called us on June 16 at which time we made changes to his tenants policy reducing the premiums as well as the monthly deductions.
Mr *** called us on July 7th upset with the payment amount and his rate increase this year
We did make a mistake by providing him on the phone the monthly amount for his auto only and we have apologized for this error. We have applied a $20 credit to his policy as a good will gesture which will be applied to his payments effective August 5th. All renewals, changes and premiums adjustments have all been mailed to his for his review and his records- this clearly outlines annual premiums and monthly payment amounts and adjustments.
I believe Mr *** would like us to charge him for his auto premium only but he has both tenants and auto with us and premiums must be collected for both.
We have had email exchanges, phone conversations and have tried to explain the rate in his auto this year. We have made every attempt to address his concerns. I am still in contact with Mr *** and will continue to address his concerns
Is Johnson Insurance legit?
Johnson Insurance earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Johnson Insurance. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Johnson.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Johnson.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Johnson.ca you are considering visiting, which is associated with Johnson Insurance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
According to our analysis, Johnson Insurance appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Johnson Insurance website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Johnson.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Johnson Insurance.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Johnson Insurance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Johnson Insurance
With a focus on customer satisfaction, Johnson Insurance is committed to providing reliable and affordable insurance solutions that meet the unique needs of each customer. The company offers a wide range of insurance products, including home, auto, travel, and health insurance, as well as commercial and specialty insurance products.
One of the key strengths of Johnson Insurance is its customer service. The company has a team of experienced insurance professionals who are dedicated to helping customers make the right insurance choices and providing ongoing support throughout the customer journey. Customers can access a range of resources, including online tools and resources, to help them manage their policies and stay informed about their coverage.
Johnson Insurance also places a strong emphasis on innovation and technology. The company has invested heavily in digital technologies to improve the customer experience, and has introduced a range of innovative products and services to meet the changing needs of its customers. This includes the My Account portal, which allows customers to manage their policies online, as well as the Johnson Insurance App, which provides real-time access to policy information and claims tracking.
Overall, Johnson Insurance is a trusted and reliable insurance provider that offers a comprehensive range of insurance products and services to meet the needs of its customers. With a strong focus on customer service, innovation, and technology, Johnson Insurance is well positioned to continue leading the insurance industry in Canada for many years to come.
Overview of Johnson Insurance complaint handling
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Johnson Insurance contacts
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Johnson Insurance phone numbers+1 (877) 742-7490+1 (877) 742-7490Click up if you have successfully reached Johnson Insurance by calling +1 (877) 742-7490 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (877) 742-7490 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (877) 742-7490 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (877) 742-7490 phone number+1 (902) 569-4157+1 (902) 569-4157Click up if you have successfully reached Johnson Insurance by calling +1 (902) 569-4157 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (902) 569-4157 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (902) 569-4157 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (902) 569-4157 phone number+1 (902) 453-9552+1 (902) 453-9552Click up if you have successfully reached Johnson Insurance by calling +1 (902) 453-9552 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (902) 453-9552 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (902) 453-9552 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (902) 453-9552 phone numberAdministrative Support+1 (709) 737-6045+1 (709) 737-6045Click up if you have successfully reached Johnson Insurance by calling +1 (709) 737-6045 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (709) 737-6045 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (709) 737-6045 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (709) 737-6045 phone numberCoordinator Corporate Communications+1 (709) 737-1500+1 (709) 737-1500Click up if you have successfully reached Johnson Insurance by calling +1 (709) 737-1500 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (709) 737-1500 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (709) 737-1500 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (709) 737-1500 phone numberRegional Communications+1 (506) 462-0024+1 (506) 462-0024Click up if you have successfully reached Johnson Insurance by calling +1 (506) 462-0024 phone number 0 0 users reported that they have successfully reached Johnson Insurance by calling +1 (506) 462-0024 phone number Click down if you have UNsuccessfully reached Johnson Insurance by calling +1 (506) 462-0024 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Insurance by calling +1 (506) 462-0024 phone numberSenior Consultant
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Johnson Insurance emailspei@johnson.ca93%Confidence score: 93%rdowden@johnson.ca92%Confidence score: 92%Executiverharrison@johnson.ca92%Confidence score: 92%Executive
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Johnson Insurance address137 Venture Run, Suite 200, Dartmouth, Nova Scotia, B3B 0L9, Canada
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I have been waiting 3 months for this insurance company to acknowledge & settle my claim. Have received no communication from the claims adjuster yet. Claim filed Dec 19. The auto body shop where my car was towed contacted me in mid January asking what was happening as they had not received any instructions yet. The auto body shop finally had to call the insurance company. They were kind enough to pass along to me their contact's name & phone number. *** has tried to help with direct phone line #'s but no one in the claims dept answers their phone, nor returns voice mail. I have also spoken with several people in the Johnson/Unifund service dept and was given info as to who the adjuster was & that my car is a total loss. They tried to resolve the issue by also sending emails to the adjuster who has been assigned to this loss. ***, in the service dept, also sent me an automobile proof of loss form to sign and to email back to the adjuster. I wished to discuss the offer & returned the form with an email asking to speak with him. I have sent several other emails to *** and left multiple voice mails which have never been returned. I have also asked to speak with his manager & have left multiple voice mails for *** as well. I feel I am being treated disrespectfully as this claim is being totally ignored!