Johnson Insurance’s earns a 3.7-star rating from 0 reviews and 3 complaints, showing that the majority of policyholders are satisfied with their coverage and service.
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Had a travel policy with Johnson Insurance that expired on August 31
Had a travel policy with Johnson Insurance that expired on August 31. I faxed them a request to cancel the policy after that date. In November I noticed that they were still taking the payments out. I faxed them another request on November 9. They are telling me that they didn't receive my August cancellation request and they can't cancel the policy now until August 31.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting 3 months for this insurance company to acknowledge & settle my claim
I have been waiting 3 months for this insurance company to acknowledge & settle my claim. Have received no communication from the claims adjuster yet. Claim filed Dec 19. The auto body shop where my car was towed contacted me in mid January asking what was happening as they had not received any instructions yet. The auto body shop finally had to call the insurance company. They were kind enough to pass along to me their contact's name & phone number. *** has tried to help with direct phone line #'s but no one in the claims dept answers their phone, nor returns voice mail. I have also spoken with several people in the Johnson/Unifund service dept and was given info as to who the adjuster was & that my car is a total loss. They tried to resolve the issue by also sending emails to the adjuster who has been assigned to this loss. ***, in the service dept, also sent me an automobile proof of loss form to sign and to email back to the adjuster. I wished to discuss the offer & returned the form with an email asking to speak with him. I have sent several other emails to *** and left multiple voice mails which have never been returned. I have also asked to speak with his manager & have left multiple voice mails for *** as well. I feel I am being treated disrespectfully as this claim is being totally ignored!
Hello Good Afternoon, I am John Doe
Hello Good Afternoon, I am John. I am writing to complain about the unprofessional behavior of a senior staff member at my insurance company and an unexplained increase in my insurance premium. My wife Jane and I have a policy, and in July , we noticed a rise in our premium despite being told it would decrease after a call to the company in May. The deduction for July was $334.27 instead of the promised $313.56. Customer care was unhelpful, attributing the rise to renewal without details. A supervisor's call on July 13 admitted to the error but only offered a small credit. We also didn't receive this credit in our August premium. I had made changes to my home policy in June, which should have further reduced my premium. I request an investigation into this matter, as we've made changes to our policy that should have lowered our premium, and we have a clean driving record. Insurance companies shouldn't arbitrarily charge premiums without consent. I've attached proof of the premium change and documents showing the overall decrease after policy adjustments. I look forward to a positive response and am available for further details. Thank you, Sincerely
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Johnson Insurance Legit?
Johnson Insurance earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Johnson Insurance. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Johnson Insurance has registered the domain name for johnson.ca for more than one year, which may indicate stability and longevity.
Johnson.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Johnson.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Johnson.ca you are considering visiting, which is associated with Johnson Insurance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Johnson.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Johnson Insurance.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Johnson Insurance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Johnson Insurance complaint handling
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Had a travel policy with Johnson Insurance that expired on August 31
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I have been waiting three months for this insurance company to acknowledge and settle my claim. I have received no communication from the claims adjuster yet. My claim was filed on December 19. The auto body shop where my car was towed contacted me in mid-January, inquiring about the status of my vehicle as they had not received any instructions. Eventually, the auto body shop had to initiate contact with the insurance company. They were considerate enough to share with me the contact information of their representative.
The representative has attempted to assist by providing direct phone lines, but no one in the claims department answers their phone or returns voice mail. I have also spoken with several people in the Johnson/Unifund service department and received information about who the adjuster is and the fact that my car is considered a total loss. They have tried to address the issue by sending emails to the adjuster responsible for my case.
A member of the service department also forwarded me an automobile proof of loss form to sign and return to the adjuster via email. I wanted to discuss the offer and returned the form with an email requesting a conversation with the adjuster. I have sent several emails and left multiple voice mails, none of which have been returned. I have also requested to speak with the adjuster's manager and left several voice mails for them as well. The lack of response and engagement from the insurance company makes me feel disrespected, as it seems my claim is being completely disregarded.