Johnson Insurance

Had a travel policy with Johnson Insurance that expired on August 31. I faxed them a request to cancel the policy after that date. In November I noticed that they were still taking the payments out. I faxed them another request on November 9. They are telling me that they didn't receive my August cancellation request and they can't cancel the policy now until August 31.

I have been waiting 3 months for this insurance company to acknowledge & settle my claim. Have received no communication from the claims adjuster yet. Claim filed Dec 19. The auto body shop where my car was towed contacted me in mid January asking what was happening as they had not received any instructions yet. The auto body shop finally had to call the insurance company. They were kind enough to pass along to me their contact's name & phone number. *** has tried to help with direct phone line #'s but no one in the claims dept answers their phone, nor returns voice mail. I have also spoken with several people in the Johnson/Unifund service dept and was given info as to who the adjuster was & that my car is a total loss. They tried to resolve the issue by also sending emails to the adjuster who has been assigned to this loss. ***, in the service dept, also sent me an automobile proof of loss form to sign and to email back to the adjuster. I wished to discuss the offer & returned the form with an email asking to speak with him. I have sent several other emails to *** and left multiple voice mails which have never been returned. I have also asked to speak with his manager & have left multiple voice mails for *** as well. I feel I am being treated disrespectfully as this claim is being totally ignored!

Hello Good Afternoon, I am John. I am writing to complain about the unprofessional behavior of a senior staff member at my insurance company and an unexplained increase in my insurance premium. My wife Jane and I have a policy, and in July , we noticed a rise in our premium despite being told it would decrease after a call to the company in May. The deduction for July was $334.27 instead of the promised $313.56. Customer care was unhelpful, attributing the rise to renewal without details. A supervisor's call on July 13 admitted to the error but only offered a small credit. We also didn't receive this credit in our August premium. I had made changes to my home policy in June, which should have further reduced my premium. I request an investigation into this matter, as we've made changes to our policy that should have lowered our premium, and we have a clean driving record. Insurance companies shouldn't arbitrarily charge premiums without consent. I've attached proof of the premium change and documents showing the overall decrease after policy adjustments. I look forward to a positive response and am available for further details. Thank you, Sincerely

Absolutely disgusting service! We had hail damage to our house (roof) and gazebo, they gave us a quote as to what they would give us and we accepted it. When the cheque arrived in the mail it was $4900 short of what they quoted us due to depreciation. I get that depreciation comes in to play, but they should have told us that before we accepted to go through with the claim. We put the cheque into savings waiting till we could afford the other $4900 to get our roof fixed when they emailed us asking for receipts. We told them the issue and what was going on and they said they were going to cancel our policy. No apology, no offer to let us give them the money back (since it does us no good right now anyway), just "we're going to cancel your policy". I deal with another company for my business and they have been nothing but awesome, I'm moving my personal home and auto insurance over there in hopes I never go through this again.

Called to request a quote on auto insurance from the company. The woman immediately put me off as I'm a new car owner, at first saying that their rates wouldn't be competitive (which was fine), but then when I pressed her for a number, refused to give me a quote over the phone. Though I explained that coming into the office wasn't feasible given their location (in another town quite far away, and I do not yet have a car on my own), she was adamant that I had to come in in person, and was very brusque and dismissive of my concerns with the attitude that I should just go somewhere else. I'm absolutely appalled at the lack of any customer service from this company.