State Bank Of India Credit Card / False promises for selling credit card
This complaint was earlier posted on the 11th Nov 2010 on www.consumercourtforum.in, but till date there has been no response.
I was approached by someone(name not known) from the SBI credit card department in the month of October 2010 and was told that there is a special offer for my company 'Fleet Management India Pvt Ltd" for the management level employees and SBI is providing SBI Gold cards with no annual or any charges. I was also told that some of my colleagues have already subscribed for SBI cards.
I trusted the person and asked him to send his representative to my office address. The representative came and asked me to sign at a few places, collected my visiting card and said he will fill up the rest. Again I trusted.
The next day, I received a call from the SBI card department for verification of my application and was asked if I agree to the joining charges of INR 500.00 to which I refused and told her that I am being issued the card under an offer. She told me that there is no such offer and she would check with the concerned sales dept.
I gain received a call soon after from the same guy in sales and he again told me that you agree to the charges as the verification department does not have the latest information and he will make sure that the charges will be waived from his end when the credit card is processed.
To this I again trusted the sales person and this time when i received the call from verification department, I told her that I agree to pay the joining charges.
I was shocked to receive the credit card since it came with an add-on card in the name of my wife for which I had never requested. Further, my wife's name is wrongly printed on the card.
I also received an sms later informing me that there is an outstanding amount of Rs 551.52 which is the joining fees and I have to pay that.
Immediately, I called up the SBI card customer care (around the 15th Oct 2010) and lodged a complaint regarding the outstanding charges and the wrong name printed on the add-on card and also that I never requested for an add-on card and I was told by the customer care that my case will be resolved on Monday (18th Oct 2010). I had also requested an immediate cancellation of card since I have been cheated but all seem to have fallen on deaf ears.
Since then I am still waiting for the SBI customer care to call me back and resolve my problem.
Today (04th Nov 2010) being the last date of payment for the outstanding of Rs 551.52, I have paid through net banking to avoid unnecessary harassment of added interests and penalties.
I request you to intervene and stop the sales department from misguiding unsuspecting clients by resorting to false promises.
I also want the bank to roll back the charges I have paid and cancel the credit card since I have been defrauded.
I also wish to cancel my SBI credit card after the false charges are refunded.
Capt Anupam Maiti
mob: +91 [protected]
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