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Starwood Hotels And Resorts Worldwide, Inc. / Best rate guarantee

Ontario Canada, Canada
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January 25, 2017. I am complaining about the very misleading best rate guarantee. On the SPG website, it says that if I find a rate lower than their rate, they will take 20% off the lower rate. I found a rate of $587 on the spg website and a rate of $574 on hotels.com. for the same room and the same dates. I have been given nothing but the run around and excuses by spg not to honor what they write in their website. I have even sent them proof of the lower rate, but they still come up with excuses. I would like to have their commitment honored as per their website. I have complete documentation of everything. How do I send it to you? I am afraid that I am a senior and not tech savvy. I have printed out the documentation. Is there an address to which I can send it, please?

Jo
Jan 25, 2017

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