CB Travel and Vacations Starwood Hotels & Resorts Worldwide Complaints #2-21

Starwood Hotels & Resorts Worldwide Reviews and Complaints

Starwood Hotels & Resorts Worldwide review: Double Charge

srfnkth of Stockton, US

Jun 15, 2012 10:21 am UTC

Verified customer

I purchased a vacation package (Hotel and Airfare) from Southwest Airlines. A month and half after my vacation ALOFT Hotel charged my credit card for the hotel stay. Multiple phone calls always resulted in the same response (a lie). Oh were sorry, we will take that charge off right away. Five phone calls later I am getting the same answer and the hotel has still not credited my credit card.

Keywords:

airfare aloft hotel charge credit card credited hotel phone calls response southwest airlines vacation package

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+1 (855) 372-2731

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1111 Westchester Avenue, White Plains, New York, 10604, United States

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