Starwood Hotels & Resorts Worldwide review: Double Charge

I purchased a vacation package (Hotel and Airfare) from Southwest Airlines. A month and half after my vacation ALOFT Hotel charged my credit card for the hotel stay. Multiple phone calls always resulted in the same response (a lie). Oh were sorry, we will take that charge off right away. Five phone calls later I am getting the same answer and the hotel has still not credited my credit card.