StarHub / failure to rectify activation of sim card
I visited Tampines Mall Starhub Customer Service Centre Today at 11:45am on 21 nov' 10 to collect my new SIM card after reporting the lost of phone. A chinese girl with pony tail attended to me, she gave me a new SIM card and told me that my SIM card will be activated within 6 hrs.
To my surprise, after 6 hour my SIM card has not been activated. Immediately, I called the call centre and was attended by a lady. She responded this, "IN PROCESSING" and assured me that by 7pm it should be activated. So i checked my phone at 8.30pm and, my sim card has not been activate AGAIN! I called the call centre again and was attended by a male staff who told me that the current new sim card serial number is not found in the system!!! He verbally re-confirmed with me a new serial number and instructed that i have to wait for ANOTHER 2 hour for the activation.
UNTIL NOW, 4:00pm, my sim card is not activated.
This is atrocious and horrifying! I do not have any telecommunication service for the past 28 hours! I am disappointed with your service efficiency and effectiveness! Starhub should do a follow up over the phone to ensure customer sim card has been activated OR to update the client the progress of the activation if it should take longer than expected! This has caused a great inconvenience to me! All Starhub customer expect professionalism from Starhub Service but from this incident, i realize Starhub service is inefficient and unreliable. Whether is this a human or system error, THIS SHOULD NOT HAPPEN AT ALL! Even after so many hours of waiting, Starhub failed to rectify my problem!
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