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Posted: Oct 12, 2017 by    

customer service.

Complaint Rating:  0 % with 1 votes
0% 1
Tonight I talked to 5 different customer service representatives. When asked to speak to a manager. I was either hung up on or out on hold for 20 minutes plus at a time. Leaving myself having to call back. All together I was on hold for well over 2.5 hours before speaking with a manager on the phone!!! UNBELIEVABLE!! 3 hours after my call had ended. They still could not get me a proof of purchase!! Completely pathetic. Not only did I waste my time for 3 hours trying to get a hold of someone to help me, but after being a customer for sprint for well over 10 years with 4+ loner on my account m, I have discontinued my account and I have moved over to T-Mobile. (This is the reason I left sprint a month ago) HORRIBLE HORRIBLE CUSTOMER SERVICE!!
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Mobile & Cell Phones


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A  12th of Oct, 2017 by    0 Votes
sprint is as bad as at&t they don't care at all about there customers
sprint is in financial problems and has been for years despite there claims of being "up with others " they are not
T-Mobile been reported for sometime rumour perhaps that theres talks to merge with sprint or something like that or visa versa
N  13th of Oct, 2017 by    0 Votes
I have been with sprint for 8 years and I kept holding out thinking that they would get better but nothing has happened so I finally decided to pay off my 2 phones and was told they will be unlocked but guess what... I had to wait 72 hours until they got around to it NEVER, NEVER DO BUSINESS WITH SPRINT yes they are merging with t mobile GOD HELP WITH THAT MIX UP FORM HELL

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PO Box 4191
Carol Stream
United States - 60197-4191
+1 888 211 4727
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