N Nov 22, 2017

I went to a local sprint store to get a new phone since I lost mine. He said that I will need to buy off my contract which is 80 dollars and I was fine with that. He offered a pre black friday deal if I opened a new line and calculated my next bill to be 180. I agreed. I called home office and they said the early term fee is not 80 and it is 160 and my next bill is 244. Giving me a 4 hour run around and today additional 2 hours both retention and care department says they cannot credit or waive anything for me because they are restricted to. Basically no other department can do that according to retention. So who can???!! They said they tried everything and at this point they cannot help me. Customer since 2009 and I hate this company. I ask so no one in this world of sprint can credit or waive that money so that I am able to make my monthly bills? With a long explanation, they just cant... I hate how they did this to me.

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