Stupid me not to research the airline beforehand. Who would have thought that the entire world hates this one airline. I expect complaints, but this many???
I purchased the club which right away uses underhanded advertising techniques. $9 ??? LOL, there's nothing $9 about the club. Show me one of their products that costs $9. It's $59.97 or whatever it is, that's a FAR CRY from $9.
Anyway, I sign up thinking I'm going to get a discount on my flight, but I don't, it's only on luggage. Fine, I go ahead with it anyway.
I try to log in, their poorly coded website can't find me in the system. I call to complain, they find me on their end, but I still can't log in.
I try to get the system to reset my password, it can't find my e-mail address.
This goes on & on for over 4 hours with me waiting because they have the nerve to tell me to try back in 2 hours. What company tells a customer to try logging in again in 2 hours??? LOL, I'm a netrepreneur, & I deal with websites 24/7 & NEVER have I ever been told to wait unless they were down for maintenance which is usually done on the wknd. or in the wee hours of the morning, but it was clear this wasn't a maintenance issue.
So after trying over & over again, & calling 3 times in total & constantly being transferred to their IT dept. & speaking to ###ic Indians (I HATE dealing with foreigners overseas who have no intelligence & can barely understand me. This is what these HUGE corporate companies put us thru), I asked to speak to the head office. I can't remember what they said, but obviously I didn't speak to any head office.
Then I did the first smart thing I did, I searched online for complaints & was SHOCKED at all the complaints I saw on TONS of websites, not just this one.
I then asked for a refund. Of course they refused citing their T&C.
I hung up & called my bank. I was told I could get a refund, but of course I have to wait for the pending transaction to go through before I could dispute it.
I wait the entire wknd. & then dispute it thinking all will be fine, but it's not. The girl who took down the info cites the T&C, but sees (as I do) that they don't even have T&C on their site, so if you want to go back & review it, you can't.
I had to wait 2 wks. & still no credit, so I had to call the office of the president.
They argued with me that Spirit's terms & conditions say no refunds. I argued I NEVER used their service, they gave me no access to the site & I canceled within 4 hours THAT SAME DAY because of the numerous problems I had.
She still couldn't do anything b/c of Spirit's Terms & Conditions which I thought was against Visa's regulations b/c when customer disputes a charge, eventually it should come off their credit card if you dispute it over & over again.
Anyway, my bank only credited me as a gift to me for being a long time customer, but they DIDN'T credit my account because of Spirit's TERRIBLE company or lack of service, so be very very careful. I'm surprised that after all these complaints no one has brought this company down already.
P.S. For $100 more I got a ticket with Delta & even though Delta has arrogant disrespectful people working there (only 2 were nice), at least I didn't go thru all of this.