Southwest Airlinesflight cancelled

I am requesting a full refund for the return portion of my trip (confirmation # LJUSAG) on Flt 812 departing from Punta Cana (PUJ) to Baltimore, MD (BWI) on Sunday, May 27, 2018.

Due to either mechanical difficulties, timed out staff or a combination of both, my group and I were forced to spend an additional night in Punta Cana.

This delay caused two individuals to miss birthday events (5/28), additional parking fees, additional daycare expense, use leave at work for Monday, May 28, 2018 equating to $1200 (6 individuals)

In addition to emotional distress and anxiety caused by dysfunctional and unorganized, non-communicative transitional process executed Southwest by employees representing your company.

For the above stated reasons, as well as, not receiving the product I purchased (Flt812 on 5/27/18 - not flt 8834 on 5/28/18), I am requesting a full refund for Flt # 812.

Thank you
Olukorede Oduwaiye

My contact info is as follows
Olukorede Oduwaiye

May 29, 2018

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