I am certain that Sony couldn't care less. I downloaded the software update 3.0 to my reader, as SONY recommended, and immediately the library locked up. Hours and hours and HOURS on the phone with no resolution. The tech finally guided me through and reset my reader. NOW I have no books at all on the reader, and they don't know why it won't work.
Their solution? Send it in and if they can't find the problem, they will send me a refurbished unit as long as I send in the purchase receipt.
The problem? If I can't produce the original receipt (it was a gift last Christmas), they will not honor the warranty, even though the product was registered when I received it. Even though the problem was caused by their software, and even though THEIR tech had me wipe the reader, I will now have to purchase a new reader.
I would rather lose the $$$$ I have invested in the books than give Sony another dime of my money, EVER!!