Snooze Management
reviews and complaints

I notified snooze Bankstown store about the bed I purchased around 4 months ago about the middle part of the missing screw which not provided and for safety reason I can’t use that bed from 4 month. After several contacts they didnot took any steps to solve the issue. I am taking it as a great negligence towards customers safety and disrespectful towards customers service though its proven snooze dont care about customers safety however they provided a faulty bed. I paid almost 4 months ago but cannot use it until now so I made my mind I will not keep that bed anymore. Please get back to me regarding the matter.

On the 11/06/21 my partner and I visited Snooze Logan, QLD and found a mattress and frame we loved. We chose a custom made colour for the fabric of our bed frame, we were told by picking a custom made fabric we would be waiting 4-6weeks to have our bed delivered. We were happy to wait 4-6 weeks so placed our order. On the 16/07/21 we were advised our mattress was in and ready for delivery but our bed frame was not. We organised delivery for the 21/07/21 but on the morning of delivery we were rudely called by Snooze Logan and they demanded more money to deliver our bed and loan base which we paid even though we were told our deposit covered the delivery of our mattress and loan base on the day we bought our bed. On 30/07/21 I rang Snooze Logan to follow up where our bed frame is and was told it'll still be another 6 weeks. On the 03/08/21 my partner and I went into the store and the sales person said that whoever we spoke to doesn't know what their talking about. I am obviously beyond annoyed about all the run around over a bed frame. On top of all this with STILL not having our bed frame, the waterproof mattress protector we bought is rubbish. My 7 month old nephew had a leak on our bed and it went straight through to our mattress. After ringing snooze, they assured me they would send a profession cleaner to clean out mattress for us. I never heard from any cleaner. This has been beyond a joke and the fact that my whole family has been loyal customers to snooze for over 10years is embarrassing. I do expect something more then an "I'm sorry". I'm sick of the apologies I've received from snooze, when it means absolutely nothing. Something needs to be done!

Kind Regards,
Mikayla & Layton Wilkin

I bought a bed and mattress package from Warrawong store seven years ago mattress has 10 year warranty . The mattress started to take bad shape put it in for warranty claim to get it fixed my warranty was declined as they deemed that warranty is void due to excessive pressure . For them to come up with that excuse to void my warranty is wrong. I only weigh 85 kg and have no children jumping on it that's what they come up with just to avoid your warranty so I'm out of pocket $385 .
Take note when they sell you mattress and emphasise the 10 year warranty it means nothing at all .

We purchased a mattress from snooze for $5400 and its useless.They used a computer system to advise us what was appropriate ..and indeed changed it the first time.The second mattress was just as bad and now they want us to try a third mattress.With 5 months of aggravation, bad backs, sore arms, necks and sleepless nights we just want our money back but they will not honour their warranty, the franchiser won't speak to us and the satire keep changing their story.our emails to the franchiser are ignored.We purchased two other mattress from them at the time and had no problems.luckily for us we were buying 6 cinema seats at the same time from leather republic but found out in time that they are part of the same mob so we avoided that inevitable anguish by buying elsewhere.they have treated us in a shabby manner.