The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Snapfish Valuepass / fraudulent charges

1 United States Review updated:

Snapfish began charging me $14.95 per month for something I never ordered, then claimed that I had signed up for a program that isn't even listed on their website. I asked for photos that totalled $3.95, and was charged an additional 2 dollars plus the monthly fee, which I noticed after two months. I was directed to a customer service number that sent my call to India, where they told me there was nothing they could do. Then I contacted the VALUEPASS people, who said I had signed up for there program. This had NEVER happened. It is a complete scam and I am angry. I contacted my bank to dispute the charges, and they are working on it. BE CAREFUL on the internet

Sort by: UpDate | Rating

Comments

  • Ch
      6th of Sep, 2011
    0 Votes

    I WOULD NEVER have signed up for a club at $14.95 a month to save a few bucks on a photo service I used ONE time for ONE christmas present for my inlaws. It was a $20 photo order. I NEVER gave them my credit card number authorizing a charge for this monthly value pass club. When I called (INDIA) the man told me it's a pop-up window that appears after you make your purchase. Apparently they design it so you don't even notice you've joined something. The problem is when a person signs up for a trial membership in something you have to give your credit card number - so you realize that you're going to be billed monthly after the trial. THIS SNEAKY FRAUDULENT WEBSITE takes your credit card from the purchase you made before. In my case a calendar with family photos for my inlaws. I would not think to be super-duper on my guard watching out for a site like snap fish lest I accidentally join something that bills every month. The reason this is ENCORE MARKETING is because they are the JUNK FRAUDS who come up with these ideas. Shame on Snapfish!!

Post your comment