SmartStyle reviews and complaints 325
Keywords
hair manager stylist salon experience haircut cut color staff walmart complaint phone perm time customer service highlights appointment service job refundNewest SmartStyle reviews and complaints
Poor customer service!
I got my hair done about 6 weeks ago.Color and cut. I went back 1 month later with a appt (. for touch ups). I was told to do this. So it wont cost as much to get my hair done. I went in the lady sitting on the chair talking on her phone. Would not help me. She said my hair did not gow out enough. And went back to talking on her phone. I asked her what products they had for my hair to make it soft and shiny. She told me to go some where else and buy products. And she resumed with her phone call. I went back again last night at same time 2 weeks later. I asked her if my hair was ready she said she did not have enough time it was 6:30. They are open until 9:00. Guess what she was doing sitting on the chair talking on her phone. She did not even hang up her cell phone when I walked in. I asked her if she would do my hair now she said no not enough time. she said I needed to call. I said you have turned me away 2times. I was VERY VERY ANGRY! There was no other customers there. All she wants is to sit and talk on the phone and get paid. I will go somewhere else and get my hair done from now on. I thought customers always come first. Not her friends on the phone.
LW... Junction city ore.
you wouldn't believe what I got!
Smartstyle
Located inside wal-mart #1254
1521 interstate 35 e
Bellmead, tx 76705
[protected]
I visited smart style on may 23, 2007 at 10:15 a. M. To get an adult cut. I told the stylist that I wanted only 3 inches taken off from the bottom and if she could layer my hair. You wouldn't believe what I got!
I am 22 years old and love my long hair... I mean long; down to my lower back. I only wanted to take a little off because those three inches were getting nappy. What in the world did she do so that I would have to complain? The stylist shampoos my hair and then cuts my hair just below my shoulders! No, no she doesn't stop there. She continues with the layers and let me tell you, I got layers alright, 2 defined ones.
She kept the lower portion of my hair shoulder length and then she just cut an upper portion 3 1/2 inches shorter! If that wasn't bad enough, she continues to cut my hair by pulling it to the side and cutting at an angle. The stylist then proceeds to leave my hair wet, and I had to ask her to blow dry it... Like I want to walk around wal-mart with wet hair. When she did blow dry it and I got to look in the mirror, I noticed how short it was and didn't say anything. I should have.
I did not know how horrible she had cut my hair until may 23, 2007 at 7:30 a. M. I took a mirror so I could see the back of my hair and I was horrified to see how defined the 2 layers were. Then, I look at the front of my hair and the right side is longer then the left!
There is nothing I can do now. A refund is not going to get the 10 inches of my hair back.
Sincerely,
Distraught customer.
$13.95 at a salon in wal-mart. what do you people honestly expect? Try paying $30-50 for a haircut and you'll see the difference. You pay for what get.
AT LEAST YOU COULD GET WAITED ON
I took my son in to get a cut and couldn't get waited on, we waited over an hour and watched them get a friend ahead of us.August of 2008 that was the last time I have darkened their door. they used to be a great place to get a cut but now I don't even know if they have a manager . I am so sorry about your hair that would make you cry
no customer service!
I went into SmartStyle Hair Salon which is located inside of Wal-Mart for a haircut which includes a shampoo for the price stated.
I had to wait first of all for about 30 minutes and there was only one stylist working and she only had one customer she was styling. Then when she finally got to me she asked me how I wanted my hair cut and when I told her she said she was not comfortable using the razor to cut my hair because, she cut herself often and preferred to used the scissors and then she cut my hair and never offer me a shampoo. I was so frustated by this time and in so much back pain that I decided to let it slide. She asked me if I wanted her to blow dry my hair and I told her yes because, I had some shopping to do at Wal-Mart. She spent no more than 3 minutes drying my hair and use no styling tools when she was drying it.
The real kicker of this story is that when I got up to the register to pay she charged me an additional $3 for drying it and I asked her shouldn't the drying be free since I did not receive my shampoo and she said no because, the company required her to charge the additional fee if she used to blow dryer. My hair was still wet when I left there and I ended up paying $15.95 for a cut I am not happy with instead of $12.95 and got cheated out of my shampoo.
I will not be going back to SmartStyle ever again and advise anyone who does to watch out because, customer service is what I call no customer service.
Sincerely,
Judy Bertoson
Angela in Washington gave me the best hair cut evern. I will be going back ! Thanks Angela !
Worst haircut I have ever had. The side was sticking out Said something about it to the stylist and she said “oh that’s because it was just cut”, I said I have never had this problem before. She didn’t listen to when I told her how I wanted it cut. I was over charged for a bad hair cut. I gave them a second chance but I will never go back to them
This stylist, Shannon is Coshocton Ohio, chopped my hair! I told her just wanted it cut behind my ears before I knew it my hair was cut to the scalp! Of course the other stylist Connie stuck up for her but she was lieing! I said I wasn't paying and she said I I HAD TO PAY! as if it was a million dollars or they'd call the cops on me so I did to avoid the hassle. When I got home I called after looking more at my hair and Connie said she call her Manager and told her how rude me and my daughter was..first of all my daughter never said a word, and second I wasn't rude just upset and said I didn't think I had to pay. I took the survey and had a reply to tell her more info I told to go back and read the survey it was all in there.. the reply came back and she didn't give me her email address..after going back to the survey and explaining what happened I got a reply from another person who gave me my refund! finally after all this crap..it wasn't worth the $13 but I didn't think they should get by with it...BTW I was never offered a shampoo or blow dry! By far the worst hair styling salon I ever went to in my 55 years!
Went to get hair cut &color on Sat. Sep 23 around 11 a.m Was told 10% discount for seniors - so total 66.00. I said it was too steep and said so but the blond hairdresser said prices have gone up since last I was there. She cut half inch, then did a lousy job of coloring - color was lighter then asked and cheapest tone imaginable. She then shampood & conditioned and blow dried quickly. Hair was sill damp in places and bangs were poorly trimmed. Hard to see difference before and after. Hair length looked same as before. No styling material was used - hair looked flat. Hair color looked dull. I could have done a better job on my hair then this idiot who passes herself as a hairdresser and charged me outrageous price for doing zero work! Management should fire her and reimburse my money. Never going back again. Please don't go there
They drownded me gah ahnd i am drownded how wdey do vis i no unnersend ih wah su meen i soo DUM stile sallahn ahnd wel mert i go in ahnd dey sey no nuudel 4 yoo EY WAN NUUDEL WI DEY NO GIM MI NUUDEL su den i esk 4 lew mane ahnd dey sey mam no wee no hab lew mane ahnd ey sey NO EY CAME 4 LEW MANE WI WIL YOO NO GIM MI LEW MANE ahnd dey sey mayem pleez leeb stur su i sey NO ahnd dey wock 2 mi su i ruhn to bleck ledy et cumpooter ahnd sey dey chese mi su shi git manejer 4 mi esk whut prublem wuz su i tell i no git nuudel ahnd DEN MANEJER ESK MI TO LEEB SU I SEY I LEEB IH I GIT NUUDEL AHND I CHESE OUSEYD 2 NUUDEL
I go in once a month for a haircut and style. My usual amount is $17.00. Today I was charged $10 for conditioner, which I did not ask for. My bill was $27.50. My haircut was not what I had requested. It is blocked in the back and I specifically asked for fringe. It was cut too short on the sides and sticks out. It was poofed on the top and I made the hairdresser knock it down so I didn't look like a 60 year old punk rocker. I will no longer return to this store for services or products. There are 11 other hair salons in Greencastle and I will be looking at their services instead.
I worked as a manager for a smartstyle salon for two years. After a restructure with the company owned by Regis and many good upper managers we're let go, I received the worse woman ever who walked around on her high horse, pretending she's holier than now with no formal education from a business school, college or ect besides maybe a high school diploma. She came right into my salon threatening me, discriminating against me because I am a male, calling me names while slandering my professional image. Besides that this woman (Angela barns) would put employees on 3 hour shifts. Demanding the presence of staff for meetings that are off the clock, unscheduled, and unpaid for and if they don't so up it is held highly against them. She did nothing but cAuse chaos where ever she went, insulting each stylist and manager. She falsified documentation and exaggerates truth and fiction. She allows stylists to steal from customers and the salons even when if has been brought to her attention. I have never been so violated by an unprofessional manager ever. This woman needs to be held accountable for her wrong doings. I will not support or say anything positive of a company that supports this behavior as professional.
When I first entered I was not even acknowledged as a paying customer, I sat and waited for an hour and never being addressed to
the hair-cut was very bad and I'm requesting a full refund, I to tell the stylist how to cut and still didn't get it right!
I have been working with the company on and off since the doors opened march 17 2004. Im a great stylist and I ENJOY DOING MY JOB!Im havinga problem with discrimination. we recently got a new manager Tana Rawlerson and to start im the only african american thats currently working at smartstyles #125 and ive gotten several complaints brought to me by caucasian customers that while at the salon having services done my charater was being torn down by the manager and other stylists. Smartstyles is suppose to be a professinal work place that customers and employees should enjoy coming to. I feel as if the manager shows favortism to the other caucasian employees. I have tried to overlook the things ive heard from customers and the favortism towards the other stylist but its to the point that working has become very stressful and im almost to the point where i hate going to work.therefore i am filing this complaint in the hope thet someone can help me with this problem before it goes any further. THANKS FOR YOUR HELP,
STYLIST AT SMARTSTYLES #125
I went walmart salon regis did my hair a hi-light and a low-light and ronda the master stylist and manger did my hair bad my six year old could have done better also they make you sign a legal form so you cant do crap about it i think all people should never give them business protest them the customer service said take pics and write a letter and they would refund i did that and they said because i signed their legal form that i was not getting any thing see them in court. haha they can pay my lawyers fee and more.
sex in the back room!
About three weeks ago me and my 2 yr old daughter went it to a smart style located in side Walmart in Dickson, TN.
This was supposd to be a exciting time for my daughter it was her first hair cut instead it tured out to be a nightmare for her during the course of the hair cut my 2 yr old was giving a sucker because she was being so good after the hair cut i asked if there was some where i could wash her hands one of the ladies told me that i could take her to the back room i then opened the door and to my surprise there was two ladies in the back room having sex the manager had another lady on the washier with her pants down pass her ankles. I have contated john biggs of the corporate office with little to none results the manager of this store is still there to think they gave her the presidents award with all expense paid trip to greece this is how smartstyle/regis rewards managers who have sex in the stores on company time.
Smartstyles has a new manager which is awesome by the way. The women there are friendly and helpful.
In case everyone hasn't noticed let me point out to you the date of this complaint. The date was October 2006 since then Smartstyle has had a new manager. She is in no way like these allegations made about the previous manager. I noticed the complaint just says manager, not a name. Just dont thimk it is right that anyone would think this about the previous manager when she has never done anything like that. I just think its right to clear her name for all the people that do not know her.
them people that work there are a little wacky in the head anyways i always thought now that i heard this im definately not going back so there losing out on business so which they are use to since they stay hid in the back room on the washer
Somehow it just doesn't suprise me with the people around that place.
wow, that it is totally awesome. i would have thought it was my lucky day. no question if you would have asked to join in, i am sure they would have enjoyed the kinky idea. sad thing is you had your child with you, so missed out. better luck next time. please let us know if you catch these ladies doing it in the backroom again. perhaps others could join in on the fun
I am about to graduate cosmetology school and was thinking of working there. I didn't go to school for 15 months to have to bend over for the manager, who happens to be a woman. lol
SmartStyle - I will never go to smart styles again
I am not a person who normally complains and probley would not be complaining had I not gone for a hair cut and style showed the lady that did my hair what I wanted and then she cut it so short I can not do anything with it I remember her name only because I was so mad that I took notice I have never had hair this short even as a child well for starters I...
Read full review of SmartStyle and 20 commentsSmartStyle In-depth Review
Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.
Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.
Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.
Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.
Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.
Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.
Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.
Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.
Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.
Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.
Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.
Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.
Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.
Here is a guide on how to file a complaint about SmartStyle on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with SmartStyle in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with SmartStyle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint about SmartStyle on ComplaintsBoard.com.
Contact SmartStyle customer service
Phone number
+1 (800) 737-3535Website
At The Beach Tanning
14 reviews
Atelier-M London
9 reviews
Heat Makes Sense
5 reviews
Mia Dove
10 reviews
Beauty Fab Lab Beauty Supply Store & Salon
11 reviews
Most discussed complaints
I will never go to smart styles again 5 (opinions to this review) Haircut 1 (opinions to this review) Hair cut, style 1 (opinions to this review)Recent comments about SmartStyle company
ManagerOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with SmartStyle?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SmartStyle Customer Service. Initial SmartStyle complaints should be directed to their team directly. You can find contact details for SmartStyle above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about SmartStyle. Discuss the issues you have had with SmartStyle and work with their customer service team to find a resolution.
i took my 9 year old daughter to the salon in commderce ga. The lady that cut her hair was irritated at something the whole time...don't know what here problem was but she couldn't stop rolling her eyes and shaking her head...my daughter was very still...so it wasn't the child. then my daughter ended up with a gapped up hair cut. she also told my daughter she better be still or she was gonna mess up her hair...my daughter never moved. i email smart style corp about this...they sent me a 1.00 coupon...what an insult what a joke...I will never go there again. Not to mention we were never greeted, my daughter showed the lady what she wanted out of the book all she said was o.k. so 2 words the whole time we were there o.k. and our total for the cut...What i should have done was stopped the lady and went somewhere else...I will never let anything like this happen again...and i will not recommmend this salon .
i went to walmart smart styles 2/24/09 the stylist did not listen to a word i said fried my hair so being i was a stylist i will take matters into my own hands and report it to the state board i will also contact a atty sb alamogordo n.m.
I use to be a regular customer at the Smart Style salon in Milledgedville, Ga. In the last few months I`ve noticed the salon is closed for business long after opening hours are in effect. There seems to be a lack of responsibility and customer satifaction. I went in to purchase a hair cair product 3/22 after noticing they were opened. I stood at the register with my purchase, money in hand. The stylist, had 1 customer she was working on. All I wanted to do was pay and leave. She stared at me and never came over to ring me up. She never even spoke or welcomed me in the salon! I stood there a good 10 mins. Finally I said the heck with it and walked out! There were times where the stylist would excuse herself from cutting my hair to ring up a customer, this should have happened with me as well. Very poor customer service in my book! Too bad some of the good stylist are gone now.
S. Nix, Milledgeville, Ga.