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Sleep Country Canada / b/r wc imp supreme belt marking

1 Maple Ridge BC, Canada

I purchased this matching boxspring and mattress set on Aug 9, 2015. The discomfort has been unbearable. My side has sunken to one inch. I sleep in a sagging hole which is very uncomfortable and at times difficult to even get out of bed. There is a hump in the middle of the bed and my husband rolls to his bed edge. I had someone come out (ordered by sleep country) who inspected our mattress on Aug 31, 2017. His report stated - mattress normal sagging at one inch - no defect. Well I don't care if it is one inch or one half inch. The mattress is uncomfortable and I want this mattress replaced. How can one not cover a 10 year warranty for an uncomfortable mattress with a definite defect.
Please reply ASAP
Kelly Almond
Sales order [protected]

Sep 11, 2017

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