Skypicker / ticket refund process

United States

My name is maria sánchez. I had a very hard time traveling with spirit since I had to pay so much extra for my flight. I submitted a refund form to spirit explaining that it was not my fault since they canceled my trip last minute without any option of rescheduling leading me to re buy a ticket for double amount of the original ticket I paid for. Spirit costumer service refund the amount for the cost of $1.199.74 to a mastercard ending on *8585 (not mine but a mastercard from skypicker) on oct 2nd at 9:41pm.
The amount refund to this mastercard is for the flight confirmation number k7u66c.
Spirit told me to contact you to get the refund amount from this agency which I used to get these tickests.
I really appreciate if someone can please get back to me on this issue.

Maria sánchez

Oct 17, 2017

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