The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Singtel / mobile signals

1 Singapore, Singapore

I am staying in the Kew area in a landed property. The mobile signal is hopeless. It feels like we are staying in Timbuktu. After numerous complains, Singtel finally provided a Call zone base which provided the signal. Then the call zone died on me on 26 Dec morning. I called the call centre requesting for technical assistance, all I get was we will arrange a call back. In a few hours, they did try to call back BUT my mobile was in silence mode as I was in a meeting.

When I realised it was call from Singtel, I stepped out of the room BUT the line was cut off. I waited BUT they NEVER called back. Why can't they try at least 2 or 3 times whenever they do a callback. I feel as though their time is precious to them BUT our time is NOT precious to us.

I expected them to call again BUT they did not. Then I called the next morning (27 Dec). Again I was told they will arrange a call back. BUT no call back for the whole day. I called again on 28 Dec morning & true enough was told they will arrange a callback in the morning. BUT no callback for the whole day. Called them again at 8 pm & was told they will arrange a call back the next day.

As most online transactions now require otp that will be smsed to us, I was not able to do any banking or other online transactions. It wasted a lot of my time. This is sickening.

Jt
Dec 28, 2017

Post your comment