Simple Mobile / Unable to receive incoming calls

NYC, NY, United States Review updated:

I initiated my port from Verizon Landline to Simple Mobile on Dec. 31s, 2010. Today is already Jan. 30th, 2011 and my incoming call is still not working. I was first told that the port time frame can take between 7-14 business day to complete so I've waited until 1/14/10 to call them. They've been unprofessional and extremely unhelpful. They tried to blame it on Verizon landline and said that I have to call them and ask them to broadcast the number, but I've called Verizon and they told me that the port-out is completely successful on their system. I've called back to Simple Mobile many times, but they are unprofessional. I've put in a ticket for the issue on 1/17 and they closed the ticket without solving the issue. Then I finally gave up on Simple Mobile and ported out my # to PagePlus on 1/24th, but Simple Mobile won't respond to PagePlus's request for the port. I've tried every possible ways I can think of in hopes to resolve the issue. I even asked for the floor supervisors when the customer care rep couldn't help and so they told me to hold on but they just hang up on me. Simple Mobile's customer care REALLLLY SUCKS!!!

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  • Ro
      31st of Jan, 2011

    Call Simple MObi;le something in the port did not go through since the FCC ruling is ports should take no longer than 24 hours. I woild think some piece of infrmation is incorrect or the verizon number was suspended or dactivated be for the port went through...I am a Cell Retailer and these are the main reasons porst do not go through...hope this helps

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