Shoppers Drug Mart

To start this complaint off I have suffered from Attention Deficit all of my life and it has been a struggle. I know it is fashionable nowadays to have ADD but I really do and have been treated for it most of my life. I always have my hair brushed back and a short pony tail and I take care of it. I play music and I guess I'm stuck in the 80's but this does not make me a criminal and I am not one. I run a small business and am trying to build a name for myself here in the community. I am 46 years old and have no criminal record. In fact, I volunteered my fingerprints to the police for a background check to deliver the mail about 6 years ago, so it was not in my plans to become one either.

The night of September 8, 2016, I decided to walk to the Shoppers Drug Mart on 142 Clarke Road in London, Ontario. It was very hot & humid so I did not want to carry my bulky wallet so I just took my bank card and Shoppers points card. I have shopped there for 5 or 6 years and there almost every day because I live so close. I still had my work clothes on dress shirt and dress pants. I have had a couple of minor problems with Shoppers Drug Mart in the past because I asked for an extra bag after I paid for my items and the woman gave me heck " ask for your bags before you pay" even though I'm sure I heard stores do not have to charge for them anymore and one other time because I complained about getting charged more than what the price said, I complained this time because it was the 3rd time it happened to me because they say they forgot to take the sale price down.

Anyway on the night in question I had gone to the Metro grocery store across the road first and got 4l of ice cream, big bag of cat treats, 2kg of sugar and a few other items. I had too bags from Metro. I went across the street to Shoppers and got 24 rolls of toilet paper, a large pizza a case of pop and a bottle of caffeine pills worth 9 dollars.

I never got a basket because I did not plan on getting so many things but they were on sale. My hands were full but I exercise so I thought I could handle it but the caffeine pills fell on the floor a couple of times so I stupidly put them in my pocket with every intention of paying for them when I got to the cash. I thought nothing of it. I got to the cash and I am always nervous in there about asking for extra bags for I think is the cashier going to be rude to me today and I always try to smile.

I had to explain I'm walking and I'm going to need a few bags and I'll pay for them and I was smiling like I always try to do and be pleasant and see that I'm not being overcharged. I paid cash and gave my points card and asked her for all change back because I take the bus a lot. I have a license but I like taking the bus because of my ADD. The cashier said I can't at first but then she did. I walked out to the side of the building and set all the bags down to arrange them thinking "how am I going to carry all this".

I looked up and there was this guy in my face, "He says you didn't pay for those caffeine pills you put in your pocket". I said what and I clued in. I probably turned beat red with embarrassment but I said man I'm sorry I didn't mean it, I'll run in and pay for them, I really did not mean it. He goes follow me and I thought we were just going to the cashier which I would have done anyway even if I got home I would have walked back and paid.

He then said no to the office I'm calling the police. I said are you serious I've shopped here every day almost for six years and I have never stolen anything in my life it was a mistake. I said if I was going to steal something I wouldn’t be waiting outside the store and also who would risk their reputation on 9-dollar item. He wouldn’t listen to me. He was so serious and was acting like he was a police officer who just caught a serial killer.

He gave me attitude right from the start and He made me empty my pockets. He read me my rights and was filling out some kind of form and asked me my name which I spelled out for him twice, address, phone number and what I do for a living. I said I am self-employed and told him my business name and he said "oh Ontario Works" and I said I just told you my business name why did you say that and he said "most people I catch for theft here is on Ontario Works" I said to him if I meant to steal from this store I wouldn't be waiting outside the store to get caught. I also said if I was a criminal, I would probably say screw you and just run away because you have none of my identification.

He then said you would try, "I take muay thai, kickboxing and do MMA" and I said jokingly with a smile "maybe we can arrange a match sometime after all this is over" He said "sure" I said "it is obvious my hands were full and said you could give a person a break" I said "I really did not mean to steal anything it was an honest mistake". I have been coming here for 5 years almost every day and all your coworkers have seen me here hundreds of times. "I said "I know it is not going to change anything but I do not want anyone thinking that of me" I said "you could have given me a break if you had of believed me" He said "it's not up to me to give anyone a break it's up to the police". I said "yeah but even if the police don't charge me, what are all your coworkers going to think seeing me being detained here for 3 hours?" "I hope you tell them it was a mistake after all this."

He kind of loosened up a little and we got talking about all the other people he caught stealing there, about this one guy in a wheelchair who was in a wheelchair and he started ramming him with the wheelchair. He said I caught a guy the other day steal a can of shaving cream with $500 in his pocket. I said "come on tell me the truth why did you treat me this way?" "it’s because of my pony tail isn’t it? He said no "my dad's got long hair" "I started watching you because you were carrying Metro bags and I’ve seen people put stolen goods in them" He also told me he has another job as a roofer and they are all criminals so I know he stereotypes.

I had to wait there for 3 hours with this guy until the police arrived. Waiting is one of the worst things for hyperactive people and I think I treaded a trench in the floor even though I tried to sit because my medication was wearing off.

The officer finally arrived and he came in and the Shoppers guy said "his hands were full and he put caffeine pills in his pocket and walked out without paying." The officer then looked at me like he wanted me to say something. I began to tell the officer my side of the story because I thought they were done and he said "I didn't say you could talk" very forceful and rude and he says sit down. I said sorry I have ADD in case I got that social cue wrong than if there is a pause in the conversation and someone looks at you, they want you to speak. He said "I don't care go over there and sit down. Which I did and waited for permission to speak.

He asked my name, address and if I had a record. I said I lived here about 5 years and lived in Sarnia before that. and said no record. I even spelled out my name twice first and last because people usually spell my last name wrong. The officer then said if you didn't lie to me I will not charge you for it looks like a misunderstanding. He told me to wait where I was.

After about 5 minutes he comes back and said real angry "Stand up and put your hands behind your back" in which I complied. He said you lied to me. In which I said I didn't lie about a thing. He proceeded to push me through the store handcuffed and in front of everyone said "you are being charged for theft". I said why are you doing this.

He then stuffed me in the back of the police car and it hurt. Handcuffed so tight my wrists are still sore and no room for my legs because the seat was so far back my feet could not face forward. I had to sit sideways and my legs were still jammed against hard plastic front seat. I told him I have been here 5 years and he said I cannot find anything on the computer about you whatsoever so you are lying. He said angrily "There is no way you were here five years and had no interaction with the police". I did not know what he meant and I said "what do you mean interaction?"

I was thinking should I have made a donation to the police or gone to a policeman’s ball or something. I just said there is nothing about me because I don't do anything wrong. I just go to work and come home. I then remembered because I was so nervous that I lived in Park Hill with my girlfriend for a year or so after Sarnia and volunteered my fingerprints and got a background check to do the mail so I told him and said you are connected to other cities on your computer aren’t you. He then found my information. I was still jammed in the back seat handcuffed very tight and he told the guy from Shoppers I won't be charging him I think he is telling the truth.

I thought he would let me go but no. Then he proceeded to take me to my place to get my ID. I said my landlord is going to think I'm a criminal with a police car pulling in and me handcuffed. He said I'll take the handcuffs off of you. I thought he meant right away but he drove me down the street first and was on the wrong street and still angry says where is your apartment I don't see it I said you’re on the wrong street in which he said no I'm not and I said yes you are.

Then I finally saw my apartment he set on the road for a minute then pulled into a closed garage across from my home. He got out and opened the door and said turn around I'm going to take the cuffs off of you. I was jammed in so tight I couldn't turn around backwards enough.
I asked to put my legs out so I could turn but he would not let me. I said I cannot contort my body that way. He then goes just a minute and does something in the front of the car comes back and with my legs jammed sideways I turned to the right with my hands behind my back and did the best yoga of my life forcing my chest to the seat. He took the most time he could to unlock the cuffs.

I told him several times how embarrassed I was and don't want my landlord thinking I’m a criminal but he pulled in my driveway and then went through my bags to get my keys and first said he could not find them just to make me sweat. By that time, I was afraid to breathe without his permission. He gave me my keys and I opened the door and gave my ID to him. He then said have a good night which was pretty hard after that and I said thanks for believing me because I just wanted this over and I do not argue with someone who obviously hates you with a gun.

I thought it was over but 20 minutes or so later I heard a knock at my door I went outside and he said I forgot to give you this Trespass to Property Act RSO 1990 Basically I cannot go into 142 Clarke RD for a year then I can apply in writing to go back after a year.

I asked the officer what it was because I never saw one before. He said the Shoppers guy said I threatened him in which I told him "no sir he gave me attitude right from the start". I felt like saying you did too but I know better because I respect the law but I have heard things and he already treated me like a hard core criminal and embarrassed me in the store in front of everyone, so they all think I was charged for theft when I wasn't and he is not going to tell them otherwise.

I noticed today my first name was spelled wrong on the trespass letter even though I spelled it out twice for the officer before he went to check my information on the computer and once more after he called me a liar 3 times and paraded me handcuffed in front of everyone in shoppers loudly saying your being arrested for theft and jammed me contorted into the back seat of the police car.

I am hyper and move around a lot and I have tried to stop that my whole life. I told the officer this is not fair; it was a simple mistake. I then told him I will not go there anyway and I'm going to write a letter to the newspaper or something I said but not out of vengeance. I said this just doesn't feel right. He was nicer by that point and said go ahead.

Then my cat got out he left and I then see my neighbor that lives in the front apartment sitting in his car watching it all. My neighbor then comes over and asks me what is going on. I said it was a misunderstanding.
I don't understand how Shoppers Drug Mart advertises to be a store for the community and I have been going there for 5 years always with a smile on my face but belittled because I asked for extra bags after I paid. I brought to their attention not rudely that the item was on sale and they went to check and had forgotten to take the sale sign down. Two times was OK the girl did not mind but the same woman had to go check once, an older woman with short dark hair the same one that gave me heck over the bags, had to check once and she was rude again and was really put out. I think it was the owner. Not once did they offer me the sale price as advertised by their own mistake.

When I shop no matter how much money I have, the sale price influences me to buy maybe I'm wrong but isn't that false advertising. Everyone makes mistakes and I did not make a big deal of it but I feel they blamed me for their mistakes.

My heart goes out to the poor and disabled and mentally ill because I have had hard times before. I feel that store stereotypes the poor. Another thing I noticed is an advertisement on tv on how Shoppers Drug Mart are helping the poor by partnering with the food bank to bring in tampons because some poor women have to choose between dignity and food. I go to shoppers on 142 clarke road almost every day or every other and buy toilet paper there 12 double rolls 4.99 all month and a lot of other sales. Everyone knows when the poor get assistance at the first of the month.

I know because I take a bus to go to work and they are severely crowded. I notice The 1-4 of every month toilet paper is 8.99 at 142 clarke road in London, Ontario and all other sales are off. Seems like a coincidence to me that this happens. Women need tampons but not toilet paper?

Maybe I'm wrong in feeling I was mistreated but it was an honest mistake and I do not want to be part of this community anymore for I'm afraid to make another mistake. Maybe I should give into the pressure and cut my hair real short and maybe some people will not target me and stereotype and not think I’m a criminal. Maybe the police will treat me like I'm not guilty until proven innocent. I am thinking about making a Human Rights complaint.

Sorry about the length of this but I am really bothered by this and embarrassed and had to get it out.

I was shopping late one night with my mother, sister and husband. We received great service from the pharmacy technician and went up to the front of the store to check out. As we stood waiting the cashier was busy filling out paperwork. We did not mind as we waiting for her to finish and call us over. However, when she was done she did not greet my mother and sister, did not call them over, she just stood there and looked at them waiting for them to come over. My husband and I were checking out separately and were still looking at magazines and add on items at the register. I noticed that my mother (who is very ill and shaky) was having some trouble finding her cards and the cashier became very impatient. She began rolling her eyes and insisting that my mother just pay for the order and forget her "just 100 optimum points". She kept turning the pinpad and insisting my mother pay for her purchase. My mother told her that she wants to give her the optimum card first to collect her points and then pay. The cashier then rudely told her "it doesn't matter I can give you the 100 points after you pay its just about 100 points, I have more people in line"...and my mother responded, "what does it matter when I pay if you still have to scan both cards"... the cashier then said that "you can pay first". I then stepped in from my browsing asking the cashier "what difference does it make when you still have to scan her points card, that why are you insisting on forcing her to pay first...it takes the same time...why are you forcing her to move quickly when clearly she is sick?" The cashier looked shocked at first as she did not realize that we were all together...then she rolled her eyes and said that "she does not have time to wait for her to look for her cards, that she has other customers in line (she had one other customer behind my husband and I" and then proceeded to say that the store is closing in 30 minutes and has a lot of things to do. I then told her "the order in which she gives you her cards does not matter, but satisfying the customer is what matters and you are not...the customer is always right, especially when it is a loyal paying customer". My husband then proceeded to try to educate this ill mannered cashier until she rudely responded " I am right, I know my job and the rules and I am right to tell her that I can give her her 100 points afterwards"...this angered my husband as your cashier is clearly a bully when she sees elderly people. He used fowl language telling the cashier " you are acting like an f***ing idiot and you need to be learn how to treat customers no matter what time it is" I apologize for his language but your cashier was rude, and ignorant. She was insistent that her behavior was acceptable and she was "right".
What happened to good customer service, especially with the sick and elderly. I expected more from your company and this is definitely disappointing. She belittled my mother, and even made her feel poor for wanting to collect her "just 100 points" as the cashier said over and over again. Another customer who did not know the beginning of the story then ignorantly jumped in when my husband was speaking the cashier thinking that we were harassing the cashier when in fact we were defending our mother.
Had your cashier been a true reflection of PROPER customer service none of this would have happened.
This situation WILL greatly impact the drug stores in which we do our business at...as well as grocery store since you are a part of the Loblaws chain of stores now.

This cashier conveniently was not wearing a name badge for us to note down her name and refused to give us her name when we asked for it.

Description of the cashier is:
Approx 5' 7" female of Indian Origin, fair complexion, dark hair. Was operating a POS register at approx. 11:30pm on Saturday August 27, 2016 at the Morningside Crossing Shoppers Drug Mart location.

I am writing this review a few days after my sister had a very upsetting experience with a long time beauty associate at the 8865 Yonge Street Shoppers Drug mart in Richmond Hill. I am also writing it because before my sister even described the woman whom it happened with I knew who it was because I too have had disturbing experiences with this woman in the past. The one difference is that this woman never approached me so my suspicions about her behaviour could not be proven.
My sister and I shop at this drug store all time. We own a condo in the area and it is a 5 minute walk from where we live. On this afternoon my sister went to buy a bunch of items because we go on vacation. As she walked around with her cart she realized that she forgot an item from the beauty department so she returned to that section to grab it. It is then that an associate by the name or Rebecca stopped her and said that she preferred that my sister continue shopping but leave her cart in the beauty section. My sister was shocked and confused. When she tried to leave Rebecca insisted that she stay! At this point my sister insisted a manger come right away. One did and she reported the entire incident to the gentleman.
I was so upset when I heard that this embarrassing, inappropriate and downright horrible incident happen to my sister. I have literally shopped at this drugmart and caught Rebecca staring at me from between aisles. This did not happen once but at least 3 times. When I would catch her she did not approach me for help but simply slipped away like a rat. I was left so shaken and upset by her spying on me, clearly looking to see if she would catch me stealing, that I literally have not shopped in the beauty section at this location for years – except for one time when I reluctantly bought a perfume there because I couldn’t get to another location in time.
No one, no honest, tax paying responsible adult should be made to feel like a criminal when they walk through the doors of a store. This incident with my sister confirmed to me that I was right about this associate the entire time and now I will speak up and make sure no other customer experiences this profiling and poor behaviour from her again. We are awaiting her manager to return from vacation and will be contacting head office. If shoppers doesn’t take this serious I will not be shopping at this franchise ever again, which is disappointing because with the exception of this horrible woman the staff are really great here, nonetheless I may become a Rexall customer exclusively.

I would like to share the bad experiences that I had on August 30/2016 at Shoppers Drug mart located on 1050 Leila ave., WPG, MB R2P1W6. The store has a big variety of perfumes on sale which is $20 + tax but the problem is that they don't have testers available for it so my question was how am I suppose to buy perfume if i don't know how it smells like and the answer was "Yes, that is a big risk" the sales representative answered than I called the manager with the same question and she tried to explain that "The perfume is cheap because the manufacturer wants to get rid of it" (which doesn't even sound good to me as a customer) and that "Shoppers head office is not allowed to provide testers for these kind of perfume." But this still doesn't make sense for me, even so, the price of this product ($20) I guess this is the type of product that should be tested before release, no matter the cost plus there is no indication, sign or note that highlights this particular rule for the public.

I have had poor customer service from a cosmestic person at the Essex Shoppers Drug mart. Customers name is "Becky" no last I know of. I go to the shoppers at least 3 times a week, I have been told that the cosmetic counter is used by comestic customers as well as all other types of customers. Becky ignores you when you are waiting to pay for your products and actually ignores you when she gets to the counter if she is helping someone look for make-up. I feel that customer service should be a first come, first serve basis, therefore the first person waiting at the counter should be served first. Becky ignores you at the counter and has her make-up clients cut in front of you. If they are going to allow her make- up clients to go first and if she is ignoring all other consumers who wish to pay at her counter, then why is it acceptable for shoppers to say you can use that counter if Becky just ignores you at her counter. I need this clarified and I feel that Becky is very rude and she has out right told me she ignores all other customers other then the ones buying make-up. shannon barron

I was in the hanover, ontario shoppers drug mart august 18th 2016 around 6:00pm, when I was looking for some cosmetics, when I was proceeding to the checkout there was a cashier who's name tag had the name "arianne" she had brown hair, and she was extremely unpleasant and rude. There was another girl with the name tag "jordan" with blonde hair also very rude. The two were standing giggling at customers and did not seem to be "working". I am a regular shopper and I find this behaviour absolutely disgusting. I will not be returning if these are the employees working there.

My experience with shoppers Shop Mart Pharmacy department this afternoon (August 12th, 2016) left me with unpleasant and negative feelings about the service I received.

I dropped off my prescription on August 10th at 10am. The pharmacist on duty indicated the drugs were available and I can wait and pick it up that morning. I was in a hurry and told her that I would pick it up in a day or two and there was a confirmation that this was okay.

I arrived at the store on August 12th around 2PM. A male pharmacist on duty at Lynn Valley North Vancouver had not informed me part of my prescription was not available. I only found out by asking to review what contents were packaged in the bag and discovered only 10 out of 80 Komboglyze 2.5/1000MG were actually provided. I questioned what happened to the drug and he said the supply was not available until next Tuesday, August 16th. I asked why I was not contacted because the drug was available on August 10th and he did not clearly explain the reason as he seemed to be frustrated and provided reasons which did not make any sense to me. I would not have minded waiting a for a few more days or going back to the store one more time if the right tone was used. I was quite disturbed by his attitude which I saw as non professional. I will not consider returning to fulfill my prescriptions with your company in the future if no acceptable explanation is provided by Shoppers Drug Mart.

It is a scam! I paid $150 at Shoppers Drug Mart in Parksville, B.C. I needed a credit card that would not fail to pay for documents for a job. I had to do it ASAP or lose the job. I had to fax off a form to the government, which required a credit card number for them to process. That said, it had to work, as I would not receive any confirmation of success. The required documents would, upon payment, be sent to my employer. I received the activation code on the receipt, went home, activated it, and it was declined. It would not work at all! I was on the phone with Vanilla for an hour arguing with them. They wanted me to mail all the documents to them. NO WAY! LOSE ALL PROOF OF THE SCAM? I finally wasted the time to scan it in, then waited. Hours later it worked, but I learned that it cannot be used for many online purchases. SO I CANNOT USE IT AT ALL. I complained at Shoppers Drug Mart in Parksville today, and the cashier told me I am THE THIRD PERSON TO COMPLAIN TO HER IN THE PAST THREE WEEKS. This is a criminal scam. The RCMP should become involved. Someone at Shoppers Drug Mart should be criminally investigated for participating in fraud. DO NOT BUY IT. IF YOU DO, RETURN IT AND COMPLAIN.

I was waiting in line to pick up a parcel. The line took very long for tuesday afternoon, it was about 30 minutes when I got to the register when a rude young lady said the system is down. Are you kidding me?! I waiting so long for nothing? The didn't even apologize or tell the rest of the customers waiting in line that the system was down. That should be common sense. People have places they need to be, and should be respectful of other peoples time. Very horrible customer service here. I will be calling next time to check if their system is working before picking up my parcel.

Hello,
First I have been a customer with Shoppers for years and have not been disappointed with this relationship until July 16 when I could not find my receipt for an item I wanted to return for refund. The woman, Lizz, found my receipt dated June 06/16 indicating the 30 day policy was no longer in effect.

I wished to return Clinique lipstick, having used this product for a very long time expected no problems. It caused dryness and peeling to my lips, I did take into account: dehydration and tried alternating between another Clinique lipstick to compare, the new lipstick repeatedly caused a problem. It was over the 30 day policy by 10 days. Lizz, then chastised me for past refunds intimating that I had too many in the past; at 77 years of age I no longer keep something I have paid for when it becomes an issue to my health.
She gave me the store #824 located in the Eaton Mall, Toronto.

When I arrived with the information at this store I was told the refund was denied by Lizz and I should call her. It has not happened to me prior to this incident. I am a senior, First Nation, literate and very capable cognitively.

I now have optimum points that I wish reimbursement for and I am planning to take my pharmacy scripts to another pharmacy.

I have been a customer of the king & yonge pharmacy for eight years. I am disabled & have many medications with frequent changes.

The pharmacist there is one of the rudest people i've ever met. She denies that the pharmacy ever makes a mistake & always insists I am in the wrong. And she does this in front of other customers, rather than taking me aside.

This pharmacy is very poorly run. They frequently run out of my medications, say they will call me when they come in then don't. They always deny that they said they would call. Everyone there makes me feel like a liar.

I will be moving my business to rexall. Shame because the previous pharmacist did an excellent job & staff were wonderful. Never had any problems & received great service but no more!

Why would allow this to happen?

I was yesterday at that location, June 19 2016, at about noon time.I bought something, and I gave 10 $, and I was expecting 5& rest.The cashier insisted that I gave her only $5.She called another person and counted the money and find out that I was right.I understand that was a human error. But when I asked for something to make me happy after the store's fault, especially that I was coming from the doctor and a small intervention and wait for 20 min..The person went for the manager after 10 min. Came back telling me that the Mg. Is in a meeting, and ask for my tel.no.Never call me back .Disappointment.
The result: I will never be your customer again.At least give me back a small gift of .50 cent.and would leave with the illusion that you did something for me. AND THAT YOU HERD ME.
Popescu Anca

On june 20, 2016 I purchased a braun digital thermometer for $28.44. I opened the package and tried to use the product but it was defective. It would not beep alerting the user that a temperature was reached. On june 21, 16 hours after purchase I returned the product to the store. At that time the owner of the store told me he would not refund my money because the sealed package had been opened. For $28.44 shoppers drug mart has lost a good customer. Hard to beleive that this would be your company policy. If so you should place a sign in all your store windows stating that policy.

On 3 separate occasions I had my medications errors occur. 2 occasions I had 2 different doses in the same bottle(pantoloc 20mg and 40 mg, Codiene 15mg and 30 mg tabs) and just last week I found 2 vitamin B12 pills in my Tylenol 3 bottle. The first time I complained they switched the Pantoloc tabs for the right dose. The second time due to being a narcotic I stated to the Owner of the Pharmacy that something needed to be done. She stated all the staff would be re-educated on this error and that a medication error form would be completed. I tried speaking with the Owner this most recent occurrence she was not there and would not be for 1-2 weeks and the staff would not give me a way to contact her. I was told by her to bring my concerns directly to her. I spoke with the pharmacist that was there the day I complained and she gave me yet another excuse. I am a nurse and if I was to make these errors I could loose my license. As well as I noticed the errors due to the fact I am a nurse and if these errors are happening to me so frequently I am concerned for people who are not familiar with the medications and trust that they are getting the correct medication. I have thought many times about switching Pharmacy's but I live in a small town and the only reason why I have stayed with Shoppers is due to their hours of operation.

I went into the Shopper Drug Mart on 879 Marine Drive in North Vancouver, BC to return two sets of the products (Electronic Nail Care System Pedicure) that I was not satisfied.

I was not sure if I could return them as both items - one package was open, and one without package. So I called customer service at this number [protected] and explained my situation about the package missing as well. I was told that I could return them with receipt.

I went to this location 879 Marine Drive in North Vancouver on Sunday June 12, 2016 at 12:30 pm., the supervisor named "Alex" informed me that he would refund the one with package but not the one without package. I explained to him about my conversation with customer service on the phone who told me I could return it but he said it's like an opened box pizza that no one knew where it came from. I showed him the receipt which clearly show the two sets were bought on the same day in same receipt. He carelessly told me " sorry, I am not gonna take it. You can come back tomorrow to talk to the front manager" and he walked away!

I was absolutely stunned with the way he handled this simple transaction. I could see that the other staff who assisted me earlier felt sorry about his action to me as well but nothing she could do because he was her supervisor. I was really disappointed by this service of Shopper Drug Mart!

Today, June 5th 2016, I went in to the store to take photo for Canada visa. I clearly informed her I need the photo for Canada Visa application. 5 mins after, I received two photos. I asked the employee for digital copy. But she told me "we don't do digital copy. Next time say what you need beforehand." But there is no sign or note that clarifies it. So I told her I only need digital copy. she answered that "you only need this for Canadian passport." and asked me to go scan it yourself. Firstly, the photo is for Canadian visa and I'm not sure if she understood what i asked for. Secondly, there is no note online or instore saying they only offer physical copy. So is the passport photo service only for Canadian citizens?

I was at shoppers today June 4th buying milk. The price tag says (I have a copy of the tag) 1.46 for Neilson Milk 1% pouch 4L. Price freeze 1.46 until June 23. When I paid the manager instructed the cashier to change the price, not honouring the price. He said that it is only for expiring milk. He forgot to change the price in the system and remove the tag. I was very upset. Nothing was mention on the price tag. Whatever I said he would not honour the price. This is extremely unacceptable. I have bought something in T&T and they forgot to remove the sale price and they houunoured the price for ALL the items I bought. There were around 15. I have been shopping in shoppers so many times and this is the worst experience. You do not have the most competitive price but I like going there with my daughter because of the environment. The manager's name is Nazir M. I have encountered with him many times and he doesn't seem to be a nice person. Please look into that. There were few staff that were very nice and helpful but they are all gone since he came. I want this to be resolved.

Yesterday, June 1st 2016 around 2:30pm I went into the store to buy a few items and when I went up to the cash register(only one was open) there were two employees (older females) having a personal conversation. One was behind the counter and one was standing right where you place you items. When they saw me coming they both looked at me and then continued their conversation. I stood there for about a minute before they finished and the one not working the till finally walked away saying that she was going on here break. The girl working the cash didn't say hi to me or anything, just scanned my items and then said the total. I paid her and then she tossed my receipt at me and then didn't say anything else. She was so rude to me as if it was such an inconvenience to her that I was buying something and interrupted their conversation.

This happened in september of last year 2015 client no. 583-031
I'm very angry at shoppers drug mart on 13th and granville in vancouver bc and who is the owner of shoppers drug mart? This store was no help at all concerning a customer this is no way to do business at all what business are you in? one of his products gave him 3rd degree burns with only a lousy $50 dollar gift card to compensate. That is poorly managed.

This has happened to me twice at Shoppers Drug Mart locations on Lacewood Drive and Joseph Howe Drive in Halifax, Nova Scotia. The person at the checkout counter put in a "Senior's Discount" assuming that I was over 55 years old. The problem is that neither am I over 55 nor do I look over 55! It is very demeaning and insulting to me. The staff don't even have the basic sensitivity in such issues. If I was a senior, it would be my prerogative to ask for the discount. The staff should not be making a judgement by looking at me. I am extremely dissatisfied with this behaviour and they have made me feel very uncomfortable in stepping into their store again. I would like to know how to take this issue forward either with an ombudsman or as a Human Rights complaint