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Shoppers Drug Mart

Posted: Mar 10, 2017 by    

overcharged for an item.

Complaint Rating:  0 % with 0 votes
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Contact information:
Toronto, Ontario
Canada
I left the store after purchasing 2 double packs of Cottonelle fresh wipes. The ticket said $1.99 or 3 for $5, , original price was $7.62, I thought steal. I take both. I leave Nd look at my receipt when I get home and notice I was charged $5.99 for both. I call to ask them to check the sku and ask what do I do.. She only checked the price on the computer and said it was 5.99 and there's no way it would be the price I said. The problem laid within the compiter so obviously check the isle with the ticket.. I explained exactly where it was and what was on either side of the now empty space. She doesn't and tells me to come to the store to take care of it. Its not in my neighbourhood so I went down 3 days later. I go in and talk to the cosmatologist who says it's not her department. I went to the front counter cashier, (claudia) she looks it up on the computer again says it's $5.99.. Calls the manager. She rudely tells me the item would never be that price, I insist it was. She made a big deal about it being 3 days prior, then leaves for 10 minutes. The cashier apologizes. I go over to the isle I said I got them from, pull the ticket, match the sku, bring it back to the cashier. And she agrees.. She asked me if I'd seen the manager yet and I hadn't. She apologized again... The cashier has already established the co literally price. Is wrong.. It doesn't even match the mark down price on the ticket of $7.62.. So I have no clue where she went because I went to the isle and walked around looking.. She comes back and tells me "you're wrong, the item hasn't been on sale since January" I immediately present her with the ticket I pulled. She says well that's wrong. The cashier says we have to honour it.. And the manager says give them to her for $1.99.. The cashier said no they're free, she knows about the price policy... I'm disgusted. I've been shopping at shoppers since I was a kid.. It's where I go to get all my make up, perfume, medicine, toiletries... And I get this much hassle?? And attitude on top of that!? I was already ripped. Off once, then the manager doesn't want to honour the pricing agreement that's Canada wide, like I'm a idiot?? I go to shoppers at least 3 times a month.. And a lot of the time I go in for toothpaste and walk out spending a couple hundred dollars... Not for that customer service.. That's embarrassing that a company would fake out someone for the price agreement for a couple bucks, your a multi million dollar company, and the mangers are trained to be that frugal with how they choose to practice it.. No thanks. I'll go to Sephora, and Walmart for now one.. That cashier Claudia, , should be the manager to be honest.
Updated by LauraC1983, Mar 13, 2017
It's mandatory in every major retailer in Canada, so you may want to do your research before trolling comments. The scanning code conduct is implemented at Shoppers Drug mart.. So I'm not even sure why you're commenting. Sit down.
Complaint comments Comments (7)    Updated: Complaint country Canada Complaint category Drug Stores

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N  13th of Mar, 2017 by    0 Votes
The scanning code of conduct is NOT Canada wide; it's mandatory in Quebec and optional for retailers in all other provinces.
N  13th of Mar, 2017 by    0 Votes
@kstulk It is mandatory in ALL major retailers in Canada.. No not MA and PA shops.. So since it was shoppers drug mart in question, I'm not sure why you're commenting like you know something? Not even relivent. Good bye. By the way, , I got my money back because of the SCOC and on top of that extra optimum points... So tell me why you're on here trying to prove something? Shoppers was in the wrong, and they eventually rectified the situation.
N  13th of Mar, 2017 by    0 Votes
@LauraC1983 The Scanning Code of Practice is a voluntary code (although many stores do participate) through the Competition Bureau and Retail Council of Canada.

For example, in every province besides Quebec, only 2 home hardware locations participate in the code; because their associates/owners voluntarily opted in to the SCOPE practice.

For example, Recall doesn't participate in SCOPE and neither do the few remaining Zellers locations.

And I'm commenting because I'm an advocate of SCOPE so it isn't misunderstood or misused by people like you.
N  13th of Mar, 2017 by    0 Votes
Ooou doesn't someone ever sound entitled. I've done my work and my research with and for SCOPE. What if that manager came from Zellers, a store that doesn't participate in SCOPE, and was never told about it when he moved stores? You never know, just as most customers aren't aware of the code. Don't sound like such a damn b i t c h when someone comments. Would hate to come across you in real life. Must be fun at parties.
N  13th of Mar, 2017 by    0 Votes
@kstulk Oooooh good one.. Go troll elsewhere.. If you get a job, know the rules, end of. Your name calling is so hurtful.. This is to inform people, what are you doing? Just making false statements and getting upset when proven wrong? You sound like a ton of fun to. But I'm done here sweetheart, I made people aware of the pricing code of conduct, I got what I wanted. They rectified it.. It's over, for me. Now you can stew all you want in your misinformation and made up scenarios.. Take care ✌️if this is what you do with your time, knock yourself out.
N  13th of Mar, 2017 by    0 Votes
You posted on a complaints forum anyone can comment.
N  13th of Mar, 2017 by    0 Votes
@kstulk Was is misunderstood?? Shoppers is suppose to follow it.. End of. And major retailers are also suppose to... Go do more research, you missed the entire point of the complaint. They didn't want to honour it and they were suppose to and did... What is it you don't understand? Girl bye, argue with yourself.. I'll keep getting my ### for free or 10 dollars off if I'm at a store that's suppose to honour it.. I've already spent way too much time explaining a straight forward situation with a positive out come, I'm over it. I suggest you find something better to do too.

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Shoppers Drug Mart Logo Shoppers Drug Mart
Customer Care Service
243 Consumers Rd
Toronto
Ontario
Canada - M2J4W8
+1 800 746 7737
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