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auction item broken in mail

Complaint Rating:  60 % with 5 votes
60% 5
Contact information:
United States
I won an auction on shopgoodwill.com for a wood carving. When I received the item, it was not properly packaged and had broken. I could glue it but the break will still be visible and I didn’t bid on a broken item. I have sent emails 3 times and had no response. It has now been 7 days since I received the item and sent the first email. It says they will respond in 24 hours. I want my money back! I told them I want to return it and want all money back and I cannot get any kind of response from them.

This was only my second auction that I won from them and I won’t bother anymore. The first auction was a “lot” of items and the item I really wanted was broken when it arrived, but it was broken before they shipped it. They only took a picture from one side of it and didn’t say anything about it not being whole. I emailed that seller and they refunded part of my money. I figured it was a fluke so I bid again (months later) on this carving. No more. Shopgoodwill.com is a rip-off.
Complaint comments Comments (3) Complaint country United States Complaint category Online Scams


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N  8th of Dec, 2011 by    0 Votes
I'd love to assist you, but I can't figure out who you are from the information posted here. Please send an email to info@shopgoodwill.com with the item number in question and I will assist you in obtaining that refund.
Ryan Smith
A  20th of Aug, 2012 by    0 Votes
Hello, I too had won an auction. In the pictures and description no where does it state that the car model that I won and paid for was already started. The description was misleading and they came back and said "As IS:

Buyer beware!
A  19th of Nov, 2015 by    0 Votes
Fake Fake Fake... purchased Jade bangle that ended up being plastic.
Louis vuitton bags listed are fake, if I can tell by a picture why cant the people taking them.
How can good will list items and watch people bid huge amount knowing they are fake.

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