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Shell / customer service

1 Niles, OH, United States Review updated:

Shell Gas Station on Rt 422 in Niles, Ohio.
11/15/16 around 2:30pm
*I walked in and asked for $30 on pump 5 and handed her a $100 dollar bill. The cashier responded with, "That's great but I won't have change for this."
I asked, "Really?" Out of shock.
Her response, "Really." She seemed annoyed.

***I will never go to this gas station again. I had just got out of my 6 month old daughter's physical therapy appointment, my gas light was on, and I carried my baby in her car seat into the gas station... for her to tell me she can't give me some increment of $70 back in change. The reason all I had was a $100 dollar bill was because it was a gift from my mom on my birthday. I'm a stay at home mom and my husband works.
**I don't believe that she couldn't give me change. Seemed like a lie, laziness, and just rude.

Nov 16, 2016
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  • Po
      17th of Nov, 2016
    0 Votes

    There are many places that cannot accept certain bills due to lack of change. This is a real thing that happens. So many people pay with credit cards now that they may not even have the opportunity to come close to the change you would need. While she should have been more polite, it is unfair to assume she was lying.

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