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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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9:33 pm EDT

Sheetz hotsub sandwich

I paid for extra topping on my meatball marina at the Wilkes-Barre PA location, across from the casino 9pm Fri, June 16. I personally got the sandwich only cause I was craving the black olives on top! Grab my sandwich only to realize it only has 1 of the 5 things I ordered on it. No onions, no peppers, no olives, no attempt! Seemed like something one with relay to a customer? Cause as I understand paying for something you don't receive is fraudulent? I get that it wasn't Sheetz that robbed me of my money & time, but the employee was being neglectful, buy as a Sheetz employee I would hope the business would care to make this right. This time it cost me extra money, and there's been several other times this location didn't care to complete my order and gave me half of what I requested. I will not continue to eat at a place where I have to gamble with my money & the quality control. Where are the managers? Thank you

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12:07 am EDT

Sheetz mto

Ordered an Italian hoagie. It took 20 minutes for it to be called out and on top of that 3 other customers came in, ordered, paid, and left all before me. This also made me late for work. The lettuce was baked in the oven as well. Extremely dissatisfied. I'm really confused about the lettuce being baked. The employees were more concerned with talking amongst each other rather than taking care of paying customer(s).

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12:02 am EDT

Sheetz customer service

At the Sheetz on Avaition Pkwy in Morrisville 2 seperate nights( near 10 pm) this week. 1st time recieved my Steak and Taters burrito and offered thanks with no reply, again no reply. I walked out a bit perturbed at the lack of courtesy. Today same thing but 3rd time raised my voice to holler THANK YOU! Manager stormed out and questioned the problem. My mate was still in the store( I had exited) and he explained the situation only to have it fall on deaf ears. Simple things like a "thank you" or "you're welcome or come again" would really make a diffrence. The people at this particular store come off as a miserable bunch of employees with no regards for customer service. I and my fellow workers will AVOID this place ( near my work and a possible hot dinner spot for us) at all costs. Service industry? I'd add a BAD in front of the service at this location.

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2:59 pm EDT
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Sheetz bbq boneless chicken wings

I was DYING for some BBQ boneless chicken wings from Sheetz.. so I went and ordered some, but to my disappointment, they were basically PLAIN boneless chicken wings.. maybe 2 of the wings actually had sauce on them.. and I did order Ranch BBQ and these had more Ranch than BBQ... And usually there's extra sauce at the bottom of the container, but not in mine! I'm very upset cause once I have something in mind to eat, that's what I need to eat.. I'm not one to complain and I usually have great experiences with Sheetz.. but I guess today ain't my day 🙁☹️😢

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2:48 am EDT

Sheetz frozen coffee drink

So I have been a Wawa loyal customer but since our recent move, Sheetz is now the closest convenience store. So, today I decided to give them a shot at making my favorite guilty pleasure, a frozen coffee drink. I mean, how different can they be? After all, it is just coffee, ice and some sweetening flavor right? WRONG! It was the most disgusting drink I've ever had, by far! I guess the first clue would have been when the girl making it said to the other girl "eww, espresso and water? That just sounds horrible." And she was right... it did, but with all the added flavors creaminess whipped topping that comes along with it it can't be too bad right? Wrong! Turns out she was right. As I watched her make it, she took the watered down expresso in the blender and added a big scoop of some sort of powdered base substance. Yum right? After she blended the powder with the water espresso and ice, she poured it into a what I consider to be small cup for almost $5.50. Oh and there was no whipped cream or any cream for that matter. All I could taste was whatever the terrible powdered substance was that had been mixed in. It reminded me of an awful protein powder. It pretty much tasted like it called for a teaspoon of powder and a cup of the powder was used instead. I can't imagine that much of the overpowering, disgusting powder mix flavor would have been intentionally put into that drink. After a few sips I decided there was no way I could drink it as is and I'd wait until I got home to doctor it up a little. Well, even after mixing it with a cup of Starbucks iced espresso drink, some heavy cream, and a generous topping of whipped cream and caramel drizzle, still all I could taste was the overpowering powder like taste. I ended up throwing the whole thing out along with the nearly $5.50 it cost me. What a waste and disappointment. It'll be worth it for me to drive almost 10 miles away to my closest Wawa to get to satisfy my craving for a delicious frozen coffee beverage. Sheetz, you really missed the mark on that drink and what an expensive disappointment it was. Oh, I almost forgot to mention that it took over 10 minutes of waiting to get the repulsive concoction as well, with at least 5 people working in the MTO area and only myself and 1 other customer waiting on orders. Needless to say, I won't be returning in the future and the new rewards card I just picked up went right into the trash along with the disgusting drink that you call a frozen coffee beverage.

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11:10 am EDT

Sheetz rewards gone

I have saved up tons of points for the free subs and it all disappeared. I called the customer service line and they said that they had intergated new reward system. Basically ripping loyal customers off their free subs and just replacing with stupid points. This is a total rip off, will not shop there again. If that is the way they treat their customer, by ripping off meals and rewarding with less points, good luck in staying in business.

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3:15 pm EDT

Sheetz apps sampler

on bed rest had son go to our nearest sheetz to pick up App sampler which I order all the time...everything in the app sampler was burned or tasted burned...called store spoke with Cody he advised cooking time is set by corporate and he can remake or give coupon no refunds are given...I advised I will send my son back up there once he gets back in the house..the apps sampler was horrible and I know how they should taste why would I have another made that going to taste burned also now that I have a burnt taste in my mouth. This is truly unacceptable from a store that I've visited numerous times.

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12:48 am EDT

Sheetz staff member wound up to mock/attempt to strike me

This morning after standing in line waiting for Travis to finish his conversation with another customer prior to helping he mock swung/wound up as if to strike me while handing me change. This is completely unacceptable behavior and I'm honestly astonished to experience something like this at an establishment like Sheetz. This episode occurred at the linglestown road Sheetz in Harrisburg Pa at approx. 01:38.

This location is incredibly close to my office, which I practically live out of, and this incident will cost the store at least $50-$60 a week in revenue as I will not be returning.

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11:35 pm EDT

Sheetz bratwurst made incorrectly

I went to the Dobson store and got a very simple order of two hotdogs with ketchup and cheese and a bratwurst with BBQ onion and cheese and end up getting hot dogs with no cheese and a bratwurst with only onions. It's a real disappointment to get all the way home and fine your simple order couldn't be made correctly at an establishment that prides itself on being accurate for the time they take.

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4:56 am EDT

Sheetz fuel pumps

So this is a new gas station at 45550 dulles plaza sterling va. The fuel pump won't take the quarles universal fuel card but it does inside the store. Hope this issue can be fix asap as is going to save alot of time and space for us truck driver as can get over 100 gallons of fuel. This fuel card works in every gas station in the area including sheetz in chantilly va. I work in a quarry in front of sheetz and most of us have this fuel card. Please get it fix!

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8:00 pm EDT
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Sheetz boneless bites

I went to the Sheetz on 2068 QueenSt in York PA today around 11:30am to get some lunch. I ordered some boneless bites that were supposed to be tossed in BBQ/Ranch. When I received my order I was very disappointed in the quality of food that was given to me. They did not "toss" my bites in sauce, they merely just dumped some on. On top of that there was a label sticker that fell off the condiment bottle stuck to the inside of my container. As a former manager of a Sheetz store, I was shocked that this store manager was okay with handing this out to a customer. Especially since she was the one that prepared the food.

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7:38 am EDT

Sheetz ice cream

You send out ice cream coupons and then you dont have any ice cream at the store on hogan blvd in mill hall pa and you ask TT he employees when they are getting it back in and the answer is not for a long time if you are going to send out coupons you need to make sure the stores actually have the product you are Giving away very disappointed with this store

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7:22 am EDT

Sheetz fountain drinks

HOW can a convenience store run out of CO2? It seems like that is a pretty vital part of providing service especially at a convenience store where I am sure they sell a very large volume of fountain drinks. In all the years I have gone to the Woodstock store this is a FIRST. I think that is bad planning on the manager's part. You fired your best Woodstock manager because she held too high a standard of her employees and store. The standard has certainly gone way down hill from cleanliness to now this.

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3:41 am EDT

Sheetz employee actions

There is an employee working at Sheetz at the intersection of S. 7th St. and Wayne Avenue Indiana PA by the name of Zach who is the hospitality manager. He has been actively talking about his active PFA regarding child abuse to customers inside of the store. I feel as though it is very unprofessional to have an employee actively bring this up to customers. This is especially concerning due to the number of kids who frequent this Sheetz location. I know that I will not allow my child to enter the store if I know he is working. It makes the community feel uneasy about an employee knowing that there is the potential for him to cause harm to the children in the community. I will no longer patronize this store due to his actions.

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2:16 pm EDT

Sheetz service at cambridge ohio sheetz.

Specifically the supervisor, Karlee. My order. #765 did not ring up with the other 2orders properly so one order beeped twice. Hearing 3 beeps I assumed that my order rang up. I came back to pick up my order and was told, through my son, that it want paid for. The young supervisor did not look at me and told me that it wasn't paid. Yelled it out and kept walking. So I went to the register and then he took the time to find the order. Couldn't find it though. Karlee was there and never ONCE addressed my in nice way nor looked at me at muttered to the clerk, "either way it's not paid for..." and kept walking. No smile. No eye contact nothing. She should NOT be in that position and needs SERIOUS customer service training. Your clerk was very kind and apologized. Her NOTHING and walked away and complained about me to another worker, tiny blonde with lots of makeup and she stood back there and laughed looking right at me. Don't think they deserve a job quite frankly.

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5:33 pm EDT

Sheetz mac n cheese bites

I ordered mac n cheese bites today and the ones I received were burnt. When I brought them in to show the cashier, her and another lady said that there is nothing they can do other than replace them, but the other ones will come out burnt as well because of their oil. The two ladies made me feel bad for coming in because of my burnt food. I tried the replacements which were burnt as well. I didn't go back in because I didn't want to face the rude service for a 3rd time. I would just like a refund. I still have the mac n cheese bites if it is necessary to exchange them for one.

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7:30 pm EDT
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Sheetz cashier service

At around 7:45 PM at the Scottdale Sheetz in Pennsylvania, I was treated unfairly and rather poorly by one of the cashiers. I'm not sure of her name, but she is a shorter Hawaiian woman with short black hair. I am nine months pregnant, and was shuffling for my Sheetz card as well as my money to pay for my Pepsi Slushie and my fiancé's order of hotdogs. Upon approaching the cashier, both my fiancé and I were rushed and she had asked if I wanted my slushie free after giving her my money and card. Confused, I told her that I didn't know how I could get it free. I contemplated for a few seconds whether or not I wanted it free, but thought it was just part of the Free Offers that Sheetz sometimes has with their card. She shouted "yes or no, " at my fiancé and I in a harsh and rude tone. I then asked her if there were any other offers that were free, and she ignored my question and there were a few moments of silence. She rang it up free, only to find out that she took the points off my card that add up after certain purchases within the store. Essentially, I am just disappointed with the service and the fact that I now lost all my points unknowingly.

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3:26 pm EDT
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Sheetz food products

i am a costumer debris at sheets in New castle, pa.i order breakfast sandwiches alot.there has been three time my food was not right the order was totally wrong...also I dont get the points in support to get when I purchase things there...very dissatisfied with it...an I love sheets but it's been not to well recently.with my food orders and my points thanks joleen wiley.

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4:15 pm EDT

Sheetz employee problems

This morning, May 21, 2017, was my first time in a Sheetz store with my family for we are from out of the area. I stopped at the store in McKee, Pennsylvania on the Woodbury Pike. While in line I over heard the girl at the register more or less bragging about coming to work in what she called a "messed up" state. Then when my wife and I were at the register the employee told us that she felt as if she were going to pass out and proceeded to inform us that she takes a pain medication. I truly believe that this statement should be further looked into, from my understanding in this area Sheetz is a respectable company and this person is just ruining the strongly upheld reputation. When an employee brags about how "messed up" they are in front of customers, it really makes me question how this fine company would hire such a person, these statements are just not acceptable in the work place. I also would like to add that my family is all members in the medical field and this person is putting herself and others in danger by coming to work on such medications.

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8:38 am EDT

Sheetz denial of beverage - fee for service members

This event happened at the following Sheetz location:

39 Berlin Road, Weston West Virginia 26452

I am a Sergeant in the West Virginia National Guard, Buckhannon, WV. I live in Martinsburg, WV and once per month drive down to Buckhannon for duty.

On Friday, May 19, 2017 while driving to a project site while on duty and in uniform, my team and I stopped at the above mentioned Sheetz for food and refreshments. I asked the cashier if the drinks were free - this is a practice that is typically practiced at almost every Sheetz I have visited south and west of Morgantown and I have not been denied at other Sheetz locations in that area. The cashier replied to me "No, you must pay for the drink.". After leaving the store, I asked the other team members with me, who had drinks in there possession, if they experienced the same rejection and they told me that they received free drinks.

The only explanation I can come up with for this different treatment is because I am an African American. My fellow service members are caucasian and all of us were in military uniform at that time.

I find this discouraging and disappointing. I would like to point out that not all Sheetz act in this manner - in fact most are friendly and offer free drinks to service members - which I do not think is a right but indeed a much appreciated privilege and extra service that the Sheetz' stations provide to the military.

I was just shocked that the specific discriminatory act was so blatant.

Sincerely,

Richard Smith II
SGT
US ARMY
WEST VIRGINIA NATIONAL GUARD

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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