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Shaw / internet — bad customer service — wrong billing process

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I have Shaw as Internet service provider.ACC : [protected]
Around September I called regarding my current status on my shaw account regarding Billing.I was clear notified that I was update .Even before anytime I called to make a payment .To my surprise today I had a heart attack because of wrong information concern equipment return that was charged to me .$ 300.00 until I return it .A technician was scheduled the same week on Saturday and it was collected. The loyalty Rep told me that I never return the equipment and Shaw does't recall received those equipment. If I did not have my aspirin the heart attack was going to kill me .I spend over 2h30 min to explained that I return the equipment . 1hrs to speak to a manager and 1hrs to explain and try to elaborate.After all the stress and almost died the Team Leader Taylor ID N0: I863 offers me $5 discount. That is a sham. I am demanding to be compensate...complaint forward to consumer board

Jo
Nov 18, 2017

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