Seven Eleven / brainless senior staff
Sunday morning, 28th Dec 2014.
I went to the nearest 7-11 to get a D size battery for my son's birthday gift's toy. I was in the hurry (u know precious weekend), I took the batter from the rack(behind counter as door is open, and both 2 staff are relaxing. one with phone, and one siting on the floor).
Went back home, take out the pair of D size battery from the package, and found the batter is flat. Immediately, I bring the battery back to the shop asking for exchange. While the smiling junior staff do not know what to do, and ask for the senior advise who was in the office, while walking out from the office, with kind of expecting my return, first word from the mouth was, "we do not accept exchange!" I told her, the battery is flat, no electricity, she said again, how we sell it when you had already open it? I reply again, how am I going to use and find out it is flat without open it? without wasting further time, I ask to print out the receipt(as I was in the hurry without getting the receipt earlier), and leave instantly to look for other shop ASAP, as precious weekend, should not ruin by these joker.
Usually 7-11 staff are friendly! but this of not! they are rude! brainless!
Although this is a simple problem, but what if every staff in the shop does the same thing? where is our consumer rights?
I will take this seriously!
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