Sephora / clueless staff

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Their customer service department seems to be understaffed and not trained enough, and moreover, some of them should learn English a little bit.
I've been having a hard time dealing with them since Friday 'cause they can't understand what I want.
If I tell you that I want to know where my order is, will you understand what I want? Of course, you will, you are not stupid.
I say the same words to their representatives and they just have no idea what to tell me.
It's strange. Are they under drugs or what?

Nov 15, 2017

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