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Sears Home Repair Service / refrigerator repair

Shreveport, LA, United States Review updated:
1
Call a technician at the end of February 2018, He never looked at the refrigerator and diagnosed it and ordered a part which cost us over $500. Our refrigerator is not even 2 years old. So the part comes in a technician comes out and replace it. Refrigerator stops working after 1 week. We called sears again. They sent the same technician out again. He diagnosed it again and ordered a total different part. Well guess what, wrong part again. We asked for a refund of the 2nd part and sears refuse to give our money back. We are out over a total of $800 and refrigerator is still not working. It ought to be against the law for sears to keep treating customers like this. For 2 of the appointments the technician did not even show up. I feel like crying. This really hurts. The technician even ruin our floor and they told me I signed some clause that said damages may occur by the repairs... I'm so hurt. I could have purchased a new refrigerator for the money I spent with sears. NEVER use them. I will NEVER buy our of sears stores again.
Ki
Apr 16, 2018
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Ge
  16th of Apr, 2018
Agree Disagree 0 Votes
Hi Ms Vinyard.

I'd like to assist.

What brand and model is the fridge? What was the date of purchase? Was additional warranty coverage purchased with the unit?

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Sears Brands Logo Sears Brands
Customer Service
Overall Satisfaction Rating

1989 Reviews
3333 Beverly Road
Hoffman Estates
IL
United States - IL60179
+1 847 286 2500
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