Call a technician at the end of February 2018, He never looked at the refrigerator and diagnosed it and ordered a part which cost us over $500. Our refrigerator is not even 2 years old. So the part comes in a technician comes out and replace it. Refrigerator stops working after 1 week. We called sears again. They sent the same technician out again. He diagnosed it again and ordered a total different part. Well guess what, wrong part again. We asked for a refund of the 2nd part and sears refuse to give our money back. We are out over a total of $800 and refrigerator is still not working. It ought to be against the law for sears to keep treating customers like this. For 2 of the appointments the technician did not even show up. I feel like crying. This really hurts. The technician even ruin our floor and they told me I signed some clause that said damages may occur by the repairs... I'm so hurt. I could have purchased a new refrigerator for the money I spent with sears. NEVER use them. I will NEVER buy our of sears stores again.