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Sealy Stearns and Foster / 6 month old mattress

1 Central AveAlbany, NY, United States Review updated:
Contact information:
Phone: 518 456 3361

Bought a top of the line matress in 8-2009, and 6 months later there is a spring pertruding out of the side of mattress and the pillowtop is completely shifted to one side. We called taft furniture and a service tech came out to view the mattress and took pics. He said for sure that is a covered warranty issue and there would be no issue in replacing the mattress. A week later we received a letter stating that the mattress was not going to be covered because of "unsanitary conditions" unsanitary meaning "1" drool stain. What does that with the springs malfunction in the mattress. The mattress is junk and after six months I have no support just a company with a scapegoat trying to dodge the reel problem, Fix my mattress you crooked people. Wake up and realize this is a new mattress and people sleep on these products not hang them on the wall! Never do business with Taft or Sealy Stearns and Foster.

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Comments

  • Ma
      15th of Jun, 2010
    0 Votes

    Although it sucks... The Manufacturer's warranty card states that a stain aka Unsanitary Conditions will void your warranty.

    It's not the mattress retailer's fault. It's the Manufacturer's warranty that sucks. I sell these rectangles so trust me... The warranty sucks... but yuo can get a waterproof cover to protect yourself from this next tiem.

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