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SCS Sofas / bad aftersales service

1 United States Review updated:

SCS Sofa's don't go anywhere near them they are happy to take your money but the moment you have a problem their after sales are s**t are they do not want to know

We have been waiting 9 months to have faulty goods replaced/repaired and still waiting

Finally ran out of patience and want our money back

suddenly they seem to have lost all knowledge of our complaint and we have to start again

we will be taking legal advice shortly and want warn anyone thing of parting with their hard earned cash to SCS - DON'T they are c**p and there products are substandard and c**p. Don't do it.

  • Liz letham's Response, May 10, 2018

    Hi not had a direct debit date yet for a suite I got from you 24th Feb. You took a payment 8th April.

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  • Dj
      11th of Sep, 2008
    0 Votes

    Paid over £2000 cash for this suite and over 4 months of the Autumn/Winter one of the chairs in particular and the rest of the suite soon after showed signs of apparent fading.
    We have had 3 independent upholsterer who all confirmed that the problem was fading. A visit from the Store Manager concluded with an offer to exchange the most obvious piece, a chair, which we turned down fortunately. A visit from the manufacturer's Quality Control man resulted in a load of bulls**t and the blame put on SCS failing to tell us that the fabric would 'settle'.
    We have been in dispute with them for 8 months so far and all they do is play for time. They have admitted in a letter to us that the problem is down to fading. Now waiting to hear from their Head Office following my threat to sue them. Even they are messing us about and I intend to proceed with County Court action within the next few days if I hear nothing from them.
    I would not recommend this company to my worst enemy.

  • Sh
      2nd of Jun, 2018
    +1 Votes

    @D Jassie Please update me with this. I am experiencing similar

  • Sa
      12th of Nov, 2008
    +1 Votes

    We purchased a four seater sofa and a love chair from SCS in March, when they were delivered the sofa arrived with 1 foot missing, they said it would take about 8 weeks for a new foot but fortunatly the Bridgend SCS said we could get one from them straight away, so far so good. After about 2 months the cushions on the sofa went really soft in the middle and when someone sat near the middle the cushions near the edge (arm) went up in the air so it was incredibly uncomfortable for 2 people let alone 4 which is what we purchased it for, still we let it go, then one of the cushion covers started to come undone so we had to get out one of their upholsterers and they orderd us some more, ok, not going great but after about another month the arms started to make a popping sound and bend in, when I made a complaint to the head office the lady on the phone knew excactly what I meant so it must have been a common complaint. Again out came an upholsterer and said that the fibre board in the arms was collapsing and it would be a big job to repair them. After I got intouch with Bridgend again I was told after 2 months of waiting that they would repair the arms but by this time we did not want a repair and wanted a full refund. I have to say a big thank you to Simon the manager of Bridgend SCS as he did get us a full refund and we went on to purchase a new sofa from a department store. After reading pages of complaints online about this company I realise how lucky we are and would advise anyone not to deal with company as their sofas are rubbish, ours did not even last 6 months and we have no children it was just adults sitting on it and even if we had a family of 10 I do not expect a sofa to last just a few months.
    I do have to say one thing, the love seat was fab, really comfy and seemed to be made much better than the sofa but was so pleased to see the back of the lot of it...
    Again, I have to thank Simon the manager as not for him we would have had to take legal action and who needs that..Shame other managers in other stores are not so helpfull

  • Je
      19th of Nov, 2008
    0 Votes

    We ordered our 3k sofa from scs on the promise from the sales team that the sofa will be in our house in 8 weeks! were on week 13 and still no sofa!!! and yet there are adverts promising christmas delivery DO NOT BELIEVE SCS ITS ALOAD OF RUBBISH GO TO DFS OR ELSWERE!!! we have called the branch that we purchased it from n their reply was"""it MAY be in for end of the month""""!! well thats fine as soon as we recieve it we MAY pay you if we are compltely satisfied!!!

  • Ju
      28th of Jan, 2009
    0 Votes

    ive had my suite 8 months anen d noticed when people sat on it the sofa touched the floor you can definately see a dip in the middle. customer services sent someone out who said he will get it repaired by putting a piece of wood underneath to strength it. i said i dont want it repaired and stated i would rather have a new one he said i had no chance of getting it replaced. does anyone else think this is unfair?

  • Ji
      25th of Feb, 2009
    -3 Votes

    i bet julie is the size of a house to bend a sofa like that, come on who do you bend it its not scs, s fault you weigh 60 tons eh

  • Ji
      25th of Feb, 2009
    -2 Votes

    its not scs, s fault julie weighs so much as any one will no that the weight limit on a sofa is 22.5 tons,

  • Di
      21st of Mar, 2009
    0 Votes

    i bought a sofa on the 19th of december and it was delivered last friday, the thing is its not the same quality as in the showroom and when it was delivered it had a bid rip underneath it cost me 1695 with the tear cover

    its so frustrating that the first direct debit will go out next month but i dont want to pay for the sofa as its not the same quality and on top of it its faulty scs said someone will come out to c it on the 11 of april but i want a refund as i did not pay for a faulty item.

    if they say we will repair it i will say i did not sign for a direct debit for a faulty item that had to be repaired later on.

    do u think i can get a refund?

  • Sh
      2nd of Jan, 2011
    0 Votes

    you are right they are aload of s--t i bought a corner unit settee from them with the promise it would be delivered for chritmas it arrived febuary after a load of lies saying it was in the country etc

  • Tu
      24th of Jan, 2012
    0 Votes

    yes you got it .. once we have you money its a big f..k you, , this was part of my scs training.. its all about making the rich richer and the investers happy...the staff are treated like ### if they dont hit ther sale targets

  • Bi
      8th of Apr, 2012
    0 Votes

    scs stands for one thing SERIOUSLY CRAP SOFAS

  • Tu
      9th of Apr, 2012
    0 Votes

    all the way from cheap China even the lay zee boy is cheap China pøo all sofas have a 200% profit margin to cover there intrest free bull, ,

  • Tu
      9th of Apr, 2012
    0 Votes

    cheap China sofa s what do you expect

  • Se
      22nd of Nov, 2012
    0 Votes

    We bought a sofa in January, wen it was delivered it was the wrong size and the foam in the sofa was not what we had asked for, the issue ws raised with the delivery man who still Left the sofa behind n told us to contact the branch, the salesmen wud not take liability for the measurements nor would thy take responsibility for the foam, we have written to head office on three occasions n funnily enough the have not replied once since we raised the issue nor did they help in any other way, the corner doesn't fit in our room n no longer we have a corner suite as we have had to separate it, scs wanted us to pay another £400 to get the chair cut to fit our corner...Very Disappointedd with the service at the store but discussed with head office...

  • Da
      21st of Dec, 2013
    -1 Votes

    purchased settee from scs southampton . contacted them 8 weeks after delivery. couldn't sit on it anymore. it was uneven wobbled . had no feet on it . there upholsterer an elderly gentleman who had a job to move the settee. he told me it didn't sit right as my floor was uneven. its a newish flat floors is fine. when he did look there was a metal bar hanging down. he was like david bailey took photos. and said i will see if i have any feet on the van. this is the third time he's been out. i said I've had enough of this and want a full refund now . he said in all my time love never known them refund or replace anything. it is now going to court. their treatment to customers is appalling . has anyone else met this elderly upholsterer they send out. recently had a letter from them saying the upholsterer gave a thorough examination and it was ok. he didn't bent down looked aT THE FRONT. THAT WAS IT

  • La
      26th of Aug, 2014
    +1 Votes

    Bought my corner suite in 2011, since buying it I have had numerous of problems. First of all the both swivel chairs broke the springs where broken, they have been out to repair them 3 times the last time they replaced all the suite with metal springs, bear in mind I have suffered minor injuries with the metal staples that constantly stick out of the settee or chairs. I am sick and tired of this furniture store fobbing me off with lame excuses, they won't replace or refund, the only thing we can all do is continue to run there shoddy furniture on all social websites, then maybe people will take notice of other customers problems with scs, and will look else where to buy decent furniture.

  • Se
      1st of Oct, 2014
    0 Votes

    Got an upholstered Chesterfield. Within weeks I noticed the cushions were sagging and you kept tipping towards the centre when you sat on them. Complained and they sent an upholsterer around. He said I had not been fluffing them up correctly.. He took around an hour to fluff them and left. Within an hour of him going I was back to square one.
    They do not fluff up because they have separated and the stuffing has balled up making it impossible for them to hold their shape.
    Complaints are ignored and all posts on their facebook page are quickly deleted.
    I have not had this suite 18 months and I am consigning it to the skip.
    Save your money people, avoid this company at all costs.

  • Lo
      10th of Nov, 2014
    0 Votes

    I ordered a chocolate stratos sofa - the delivery men starting to unpack it and it was red. I was supposed to receive a call back from the sales man I placed the order with and he has failed to call. May be its because I require a refund.

  • Dl
      20th of Nov, 2014
    0 Votes

    2 months ago we ordered carpets, laminates for the whole house & a Sofa.
    First they delivered the wrong laminates. Then they delivered broken fittings for joining between the rooms.

    Then on the day they were due to fit the carpet... the only brought it for two rooms instead of 3.. So far, 4 days having to stay home for them to redeliver due to all their mistakes.

    Today the sofa was due to be delivered, which we've been waiting on for over 8 weeks. It's the wrong colour.
    So now for Christmas, we'll be sitting on stools around the TV.

    They're the worst company I have ever had the misfortune of dealing with.

  • Ho
      20th of Nov, 2014
    +2 Votes

    Bought a 3 seat settee and a swivel chair september 14 from oldham store, the lot looks like it is 10 years old not 3 months, we took the cushions to a good furinture retailer who said the foam thats been used is the stuff used in headboards and is not suitable for use as cushions, beware and avoid SCS "### Crap Sofas " the worst thing is we paid extra for foam cheeky b******s never again avoid avoid avoid

  • Gi
      24th of Nov, 2014
    0 Votes

    We've finally had enough of the appalling company. We ordered our first chair from SCS and paid the required deposit. We were contacted by the warehouse with a delivery date. When I asked if I should therefore pay the balance of the chair the warehouse told me they could not take my payment but the store would call me for payment before delivery. They did not call me and they did not deliver the chair. The local store continued to lie saying they had called me despite both my mobile phones showing zero missed calls and zero messages. Eventually the chair arrived, OK. We decided to order a matching chair and would you believe the exact same scenario again - paid deposit, told store would call for balance, no call, no delivery, more lies! We had also ordered & paid for the "free" carpet with the 2nd chair. We received no call to arrange delivery of the carpet so we, again, phoned the store to chase (as it takes forever for them to answer the phone, honestly 6 - 8 phone calls per day just to get them to answer the phone!) and delivery was due today. Guess what, no carpet! When I called I was told it had been sent to the wrong depot. When I explained this was the 3rd time they had mucked up (3 orders, 3 trips to hell and back!) I was met with a total lack of concern. I cancelled the order and requested a refund so then the excuses start about why they cannot refund me. I always pay by credit card for just such appalling scenarios (although this is the first time in over 30 years I've needed the help of my card provider) so I have no concerns as my credit card company has confirmed they will refund my money. The lesson here...DO NOT BUY ANYTHING FROM SCS - SCS STANDS FOR SHODDY (polite version) CUSTOMER SERVICES, THEY WILL TAKE YOUR MONEY AND NOT GIVE A RATS ABOUT DELIVERY OR CUSTOMER SERVICE.

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