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SCBN (Select Care Benefits Network) / prescription assistance customer care

1 United States
Contact information:

ID # 1342043 I am writing to ask for a refund of $65.00 taken from my checking account in January 2016. My husband was receiving help with 3 scripts after he entered the coverage gap in 2015. He is not eligible in January because he does have a prescription plan and is not in the gap. I was not happy with the service I received from the beginning, I had trouble getting deliveries on time and had to make numerous calls to confirm different problems that occurred. On two occasions I was given incorrect information by SCBN reps. I called after the withdrawal was made in January and they told me it was their error but that I could not get a refund. I have canceled my account with SCBN. I have authorized my bank to not allow any more automatic deductions from my account to SCBN, I received a call today and told the rep again that I was canceling the account, she was the one that gave me this site to request the refund. At one point I had to call Lilly Manufacturer and I was told I could request from them the application for their meds on my own. They also told me that the manufacturers give the meds to consumers for free, so I am paying a monthly fee to SCBN for nothing except mailing me applications for manufacturers when he enter the coverage gap which I can get myself. I really feel that you are misleading the public when not informing them that we can get the forms ourselves and still get free meds. I insist that my $65.00 be returned to me and also my $30.00 that I had to pay the bank to change the withdrawal approval since it was not my fault, they should have known that Jan 1 2016 everything starts over and he would not be in the gap.

Jan 21, 2016

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