SBI Saving accountcash debitted but not received

I am holding SBI Saving Account and intend to withdraw cash from ICICI ATM at Lawspet Puducherry for Rs.15, 000/- (Rupees Fifteen Thousand only) but unfortunately I only received the transaction slip no.5702 stating unable to access the account. Error Code 72. Later after few days when I checked my account I could see this 15, 000 being debitted from my account. I gave a complaint at my Branch at Porur, Chennai till now I have no reply and they say its still under process and it will take another 2 months.

Is it a mistake to have saving account in a nationalised bank, Its a shame for the country.

My account number is [protected]
My email id [protected]

Kindly help to get my amount

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