Samsung
reviews and complaints

I own one the expensive LED TV Samsung model UN55ES8000 for past 1year and four month. Recently I started noticing my TV automatically turnoff and turn on and that leads to STOP working WiFy. So I give a call to Samsung on 06/16/14 Give me ticket number [protected], and I find-out as off May 31st 2014 my TV is out of warranty so they will not able to do anything all they can do is they can setup service call which is paid my me and they can fix my tv. So before I make that call, I google and find-out this is very common problem with model UN55ES8000 series Samsung LED TV. So Called again and end-up making service call. Today 06/20, service guy came open –up the TV and showed me Power connector leads to Power-board both burned down that leads to turn and turn of TV and making wify board to get bad as well. I took the pictures of faulty power connector, power board and wify connector which needs to be replace for that I had to pay $248.

I showed the article to service guy on Google regarding Power connector leads to Power-board burn down and it as so many articles; he agrees with me and told its very common problem we do get lots of calls regarding that. I told him Samsung should cover this he said for that you need to call them and schedule appointment again so in that case my TV will not fix TODAY. I ask how much it’s going to cost he said it’s $248 . I said go ahead and repair I will pay you then I will give call to Samsung and make them pay back to me.

My TV got fixed, I called Samsung I explain everything, they give me ticket another ticket number [protected] and customer service agree with me and said we make your TV fix without charge I told her that I already fix my TV so now I want you to reimburse $248. And I also explain why I paid because initially you guys told me that its out-of-warranty so it’s my out of pocket cost. She said in that case I will not able to help you out we don’t reimburse any money that you have already spend. I told her that this is like re-call its faulty parts to you expensive tvs you should take care the expanses but she did not and ask me to talk to supervisor. Since supervisor was not available that time so she schedules a call.

This is cheating with customer Initially they said it’s not covered you need to pay out of pocket. Once I pay they agree that its faulty part but they will not reimburse the expanse. I want Samsung to pay be back $248 which I paid to fix my tv issue.

I dropped my month old phone and broke it, so I contacted them to ask if there was any accidental damage coverage. They told me they might fix it under warranty and had me send it to a repair centre. Two weeks later I get a 300 dollar bill (way more expensive than other repair places) and a $25 analysis fee if I choose not to have it fixed. After contacting Samsung again they chose to tell me that accidental/physical damage is not covered. Now I have to pay just to get my broken phone back so I can get it fixed somewhere cheaper, because they refused to tell me from the beginning what is and what isn't covered under warranty. The way I see it, they tried to trick me by wording things like 'Samsung will perform the repair in-warranty given that there is no sign of obvious accidental damage.' Given my honesty in telling them from the beginning that I dropped the phone, I would at least expect the same honesty from them.

May 31, 2014

To whom it may concern,

On Monday 19.05.14, I went to Harvey Norman Belmont to buy an LG Home theatre system, which was valued at $ 400. However, one of the staff members named Dan told me that there is a better one that is available at a very good price. It was the Samsung Blu-ray home theatre 7.1 ch at promotion $ 640 and this item is heaps better than the LG.

He mentioned that there is one available in stock. I was finally convinced. However, when he was checking it on the system, he said sorry the item has just been sold this morning and the only available one is the display one which he can offer me at $624.

I said that’s ok I will buy it. As there was no box available, he was going to wrap it up and told me to go for some shopping as it might take some time.
Item was wrapped when I reached there but Dan was not there. The manager told me that it’s all ready to pick up which I did. When I came home, there were few scratches on some of the items. I took only one of the scratched item to them and Dan told me sorry for not telling me as he assumed that I know. Only one of the items I took there, which was the wireless network, got changed.

Furthermore at home I realized that there is no remote control to operate the DVD and no manual was given so that I can read out to set up the home theatre.

I went there the next day. They started looking for them but in vain. They printed the manual online and gave me and told me that they will order the remote from Samsung.
I asked one of the ladies that if I have to wait for the remote, I rather wait for a new one if they can organize for me. She said that’s fine and she will pass my message to the Manager.

The next day while reading the manual, I find out that the FM antenna was also not provided. I was already fed up now. I called and was passed on to the manager. She blamed me for not looking at the item properly before purchase. She also said that as Dan was not there while pick up, he must have kept the remote control somewhere. Also when I discussed the whole story that Dan said the last one was sold this morning and the only available is the displayed one. She then told me that there was no sale for that particular item this morning, meaning that some one is lying.

But my question is THAT I still have not got it and they don’t have it because they had to order one of those. I asked for a refund/or a new one. The manager said that she will not order one for me. That was really rude. This is not called Good Customer Service and I being in the Customer Service Industry I am not happy at all. I even asked if one new item can be organized from a different store and she said that’s ok but there is none available in a close Location from Belmont. I got my wife to check online straight away and there was some available in Osborne Park. I called her again and she
said “You know this will be hard”. As she has to do a purchase to Osborne Park and then sell it again to me etc. Well, If that’s a hassle, why would you Say that its ok at the very first place.

I also ask Dan before purchasing the item if I can play my TV (Soniq flat screen) on that home theatre and getting the proper sound. He offered me to buy an Optic cable, which I did. Still not working. I came to the store for help with my TV remote but it didn’t work, as still I have not been able to have the TV working on the Home theatre.

I was told that the remote will be in store no later than Tuesday 27.05.14, but still have not got it.

If they cannot give you the whole set, why not refunding the amount to me and I can buy it from a different Harvey Norman store. The manager told me that it’s my mistake for not checking the scratches on the item. Ok. But is it not their mistake as well that if they are selling a displayed item, they should tell us about the scratches and what’s available and what’s not available. They should at least tell me there was no remote, no manual and no FM antenna. How can you play a DVD with no remote? Now it’s almost 2 weeks since I bought this item and cannot use it at all.

This is really Unfair and now I really want a refund based on all these problems and based on the fact that I am unable to operate the TV on to the home theatre system.

I do not feel that my requests are "unreasonable, " and would appreciate if someone can help me in getting a refund

Thank you for your time in reading these issues related to just the one item that I bought.

Thanks

Regards,

Nishan Dosieah
(On Behalf of Sevita Dosieah)

Model RF217ACRS I purchased this refrigerator in Jan 2011 literally 9 months later the ice maker broke. Lowes replaced the refrigerator, now its may 2014 and Water is leaking into to fruit and veggie drawers. I poured 3/4 c of water out of it tonight. Samsung Rep Was zero help. Biggest P.O.S.

Dear sir,

We think that you had not understood our case. Due to non availability of spares we were offered to accept as a commercial solution in lieu of repairs, but company could not fulfil its promise till now. We have purchased new wac on 26/05/2013. Now you are talking of repair and violating your own clause of warranty conditinos. Our so many e mails and letters sent thru speed post on 09/07/2013 to the company and service centre have gone waste. I think there is no body in company to act upon our letters and e mails. You are talking of catering our demand, it is not our demand but your proposal and binding upon company as per warranty. Let me know, why company offered proposal for commercial solution and did not repair my ac in time, which was taken by service centre on 12/04/2013 for repair. Company offered for refund after deducting @ 22% of the purchase price ie rs 19600 / - for three years, since wac is faulty since 29/05/2012 as visited by mr asif and since then no efforts were made by the company to get the wac repaired, therefore, deduction was requested by us for two years in place of three years. We had sent letter dated 9/7/2013 to the managing director/chairman, siepl, new delhi thru speed post vide no eu294052778in date 10/07/13 and no eu294191338in dated 25/7/13, but nothing happened. Now you are asking forconfirmaion of estimate. No, we do not agree. We are not rolling stone that we will be rolled by company. Company itself is not adhering to its rules. We inform you we will fight our case in consumer forum at the cost of company, which pl note.

Complaint Ref. No : [protected]

Dear Sir,
I have approached you with a positive hope to get the appropriate solution of my concerns.
I had brought the Samsung product after seeing the good repo of your quality product in terms of durability & customer caring approach. My refrigerator has got defective due to inbuilt condenser coil got damages after around 15th moths of its purchase while warranty period was 12 months . Your service center person is saying that it is not repairable nor replaceable as per company guideline. If this type fault has come within 365 days / 12 months you must get the 100% payment or replacement of the unit. It is over by 3+ months as per warranty norms . As per discussion with customer care executive.. he may refund the amount after deducting the depreciation cost 17% of the bill value . Hence I perusing you to consider my point of view & provide us the appropriate solution to waive off the depreciation cost as mentioned above. Pl. take it in consideration at the earliest since my unit is lying with your service center from last 4 months…. & My family is suffering a lot in this peak summer season.
I have full confidence in you & hope my problems must get resolved after your kind support/consideration.

Thanks & Regards,
Your customer.
Prem Bajpai,
[protected]

I started paying for a stereo system july 2012 through Easy Home and didn't like the stereo so I had traded it in for a better one when I traded it in he had told me that it would be another 20 payments. Well when he handed me my new contract he had made it for another 2 years of payments when I add up the payments when I am done paying for it is $7485.12 when the stereo only costs $2899.00 are they aloud to do this? Also I had got a bed as well which would have been done at the same time as the stereo except what was supposed to be 20 payments. The first stereo payments were 156 payments at $32.49. When they had given me the new contract the new pricing was $45.48 for 112 payments I have been paying for both stereos since July 2012 and will continue to pay for the new stereo 11/03/15 this is not right !

I had purchased samsung s3 for aed 1699 in the month of july 2013. Within 6 months of purchase I started having problems of connectivity. Suddenly it gives out 'no network message - ' emergency calls only' which means one cannot make any phone calls nor receive any. Then it becomes ok when re-started. One cannot keep checking and monitoring the mobile phone continuously every second. My mobile no is +[protected]
. My email id is [protected]@yahoo.com

I gave it to samsung customer service centre in sharjah on 26th january 2014. They said the pba main assembly has been changed and its working. Again the same problem started and given for service on 21st april 2014 and got back with pba main assembly changed. Now after 6 days I am again facing the same problem.In addition to this the charger takes about8 hours to charge fully. The service centre says the charger has to be changed at my expense as the charger warranty is only for 6 months how many times should I run around the service centres? Having bought an expensive cell phone, this is the price I have to pay!. I request the complaints board to take some action in this regard. I should get the value for the money I have spent. The receipts of customer service centre is attached herewith,

We bought a Samsung 5.8 cu ft freestanding gas range from Sears in November 2013 while we were renovating our kitchen. We turned on the oven the first time almost a whole month later due to the renovation and found that the broiler did not work properly. It would display a "door" message on the panel to indicate something wrong with the door. Later we found that the self-cleaning didn't work. When we started the self-cleaning, after about 10 minutes, it would shut down the self-cleaning and display the same "door" message on the panel. We've had 4 visits from the Sears technicians and the problem still exists. The self-cleaning function never worked. We contacted Sears for a replacement but Sears refused to replace it. We don't want to spend more half-days waiting for the technician to come to fix it. Obviously we got a lemon. Sears' excuse for not replacing the oven was that we didn't have 4 failed "service orders" yet. Sears also played the game of stacking service visits onto a single service order. That would make qualifying for a replacement much harder. That means Sears can set its own rules.

On a separate note, we also bought a Samsung dishwasher from Sears at the same time we bought the oven. The Samsung dishwasher died after the first use and was already replaced because it was completely dead. Samsung seems to have some real quality problems with its products.

Dear sir/madam,
I bought a samsung n7000 phone from souq on november 2013. I used the phone for 3 months than the phone used to show problms and even its not working in india because of some international code and i gave the phone to samsung store in india they said that the set has a default Settings.and when i came to dubaI And called samsung store toll free they asked me for the IEMI no i told the no to them and they checked they told me its a fake mobile phone.So please i want u to help me for this otherwise i will Go to the consumer court to complaint against souq.com

I just bought a new Samsung note 3 this feb from carrefour and there are lot of problems in it. The piece is defected, every few minutes the audio gets disconnected and my caller cannot hear me, the screen rotates on itself, phone hangs and the voice command does not work. Three times i visited axiom with my warranty card and every time they kept my phone with them for repair and still gave me in the condition woth the same problems. They aren t even giving me a replacement. THIS SORT OF A PATHETIC SERVICE WAS JUST NOT EXPECTED FROM A COMPANY LIKE CARREFOUR.

on 7th of January i bought Samsung LED 32" TV, i found that while watching movie through the USB i found that the translation size is very small moreover, i found that the HDMI is working without voice.
i contacted the call center and after 2 weeks an agent called me and come to fix the problem. i was surprised of the very bad performance of the technician and the problem was not fixed i re-contacted samsung egypt and they told me that they are very sorry and the manager will call me and since that i am following them and they are transferring me from one manger to another with too many promises that the problem will be fixed shortly but nothing had been done till date i first submitted my claim since [protected]. Please help me to send this complaint to higher level as samsung egypt did not give a ###.

Their "service policy" allows a new TV to virtually have to be rebuilt in your living room before it can be replaced. After shelling out almost $1, 000 for a "smart TV", it has not worked in the 6 weeks I have owned it. Samsung thinks it is perfectly acceptable to have me hang around the house on 5 seperate occasions, waiting for service technicians who fail to fix the TV. They refuse to overnight parts, choosing instead to cheaply save money at the customer's inconvenience as parts trickle in 2 or 3 days later, followed by further delays in scheduling service. Any comapny can have products fail - HIGH CLASS companies stand behind their products with strong service meant to minimize the aggravation and inconvenience of their customers. Samsung does NONE of that. This is the last Samsung product of ANY kind that will see the inside of my house, and it is PURELY based on poor customer care.

I am an old customer and I have everything of lulu all the electronic and every week we do shopping and I know 400 indian family with whom I come everytime for shopping.But today I have such a bad experience I never had before at batha lulu I came to exchange Samsung dvd which doesn't support my TV and by mistake there was a thermocol missing and your supervisor SHIVAN kerala man on duty 30th march 2014 9.00 pm at batha lulu
Had spoke to me so loudly and insulted me in front of so many people and Shivin and Rajesh has no manner to talk with a Lady and not listening to me and all the way I came from al kharj every week to purchase from lulu just because it is an Indian market and this is a way to treat with a lady I am very very upset. I just came to exchange but your sales man Rajesh and Supervisor SHIVIN treated me like a beggar and I will inform this to my Community where in we have mire than 4000 Indian Family.
Thanks for the Insult
I will never ever forget this.

I got robbed on the train of my phone i went to MTN in vangate mall where i was told to go the police station and get a case number this is after standing in the line and waiting half an hour watching consultants having personal conversations with clients
i ask the consultant if i have insurance on the phone as i could not remember all he told me is go to the police station and get a case number which i did the next morning i, m back with case number then another consultant ask me why am i here so i told him i was told to be here...Now why was i sent to the police station if they new i dont have insurance who the hell is paying my petrol money for driving up and down ...i asked what happens now i was told that i have to pay every month as per normal i dont have a phone i got affidavit and everything but i must pay R200 for another year for something that i dont have ...i thought i.d at least get a new sim from MTN but was told i have to pay R110 for it ..what the hell happened to courtesy i never asked to be robbed and then my service provider robs me of R200 rand a month my hard earned money? well i, m not leaving it there i have informed my lawyers and i, m E-mailing every news paper and E-TV is already corresponding with me about this...

Hello sir/madam,

this is
Shivaji lohar, i have bought new mobile phone (mobile model - galaxy samsung
Core, bill number: (uap):2045526 tin/cst no:-[protected] imei number: [protected])
Hyderabad(gachibowli) showroom ( 2nd avenue ) on 12/jan/2014 around 1 pm.

Issue:-

The very next day from the date of purchase i noticed that
There is a network issue with mobile. i tried using different sim cards, but
Every time i was disappointed as none of the sim was working in the phone. the
Same sim is working properly in other cell phones.

the error message is
Like:- “mobile network not registered”. due to which i cannot use any of the
Sim services provided such as making & receiving calls, sms facilities etc.

If this is the case then what is the purpose of purchasing
The new phone…? by spending amount rs 13350/- if the phone is not serving the
Purpose for what it is meant for, then for what purpose it should serve…?

I am getting same issue like whenever i try to call, am
Getting an error message as “mobile network not registered”. due to the issue
Of the network i cannot use the phone. if this is the case than what is the use
Of purchasing the new phone…?

I bought the phone on 12/jan/2014. from the very same day
There was the above mentioned issue, so i visited the store on the very next
Day. they said cro is not available for the day please come by tomorrow. next
Day i again visited the store and again the same story as “cro is not available
For the day please come by tomorrow.” after following up for 2 days they did
Not responded to me properly and i was totally frustrated by their idiotic
Answers given to me.

after regaining some
Courage, i visited the univercell showroom for the 3rd consequent
Day and the answer was as “choose the network manually and use the phone.”
After following their advice the network worked for about half an hour and
Again the network has lost. i thought that there would be some network issue
With the service provider so i again waited for a day.

On the 4th day, after manual selection of the
Network, issue was not resolved so showroom executive provided me the 2nd
Solution as “there may be sim card issue please changes the same to new one and
Use.”

I even tried using the solution provided by them but the
Issue was still at its heights and now it was very high time for me as this was
Getting onto my nerves. so again there was no solution left for me but to visit
The showroom once again. so now they came up with a new reason as “you need to
Submit your cell phone to the service center.” i had no option but to leave my
Phone at the showroom.

They took around 4-5 days to get my phone back from the
Service center. kindly note that still the issue was not resolved.

Totally i have submitted my cell phone to service center for
3 times for which the details are as follows:-

1)
registered crime number:-[protected](samsung service center)- software updated- issue not
Resolved

2)
service request number:-12805[(univercell)
Not registered in service center]just cleaned the wireless antenna -issue not
Resolved

3)
Bill
No:-[protected](samsung service center) changed sim slot- issue not
Resolved.

Email
Conversations as follows:-

Dear mr. lohar,

Greetings from samsung!

This is in regards to your e- mail regarding the refund of your
Phone.

Please note samsung always strive to give the best experience
To our valued customer in terms of our product and service. our product
Confirms to the highest standards of quality and hence comes with 12 months
Warranty for repair. even though we continuously improve our manufacturing
Process and quality standards, however there can be an incident where the
Product may require service.

This is in accordance with the prevalent market norms that if
A product can be repaired and its defect be removed then priority should always
Be given to carrying out of repairs.

We would like to confirm you that post repair, quality and
Value of your handset will remain intact and it won’t have any adverse effect
On its performance. we are confident that post above repair you can use your
Product with complete peace of mind.

We would like to inform you that your set has been repaired
And working fine at the service center. we request you kindly get the same
Collected from the service center.

In conclusion, based on our discussion we will not be able to
Cater your request for exchange or refund of the above said product.

You may treat this as our final offer. we request you to let us know your
Decision within the next 7days.

We value your relationship with samsung and assure you of our
Best services, always.

Regards

Abhishek kapoor

Manager - customer experience

hi sir,
i totally frustrated and mentaly disturb because last month 12/01/14 i purchased mobile but still i am not using
my cell phone totally 20 days mobile in service center .send 3 time to
service center still issue as is there .now also cell phone in service center
only bill no-[protected].
for that mobile lot of time they done service then i am not feel like, it is
new one so i am going to complaint against samsung service center i have much
proof.i want to inform because like if any replacement is possible then give
me else i will take further step or action what i decide that''s the final.

thanks.
shivaji lohar

counselor answer

dear mr. lohar

good afternoon!

this is kapil from customer experience

we received your email and noted down your concern.

we feel sorry for the inconvenience caused to you.

as per telephonic conversation with you regarding the problem of your samsung
product, we would like to inform you that we are forwarding your issue to the
concern department with all the details.

so kindly give us some time to work on it and concerned department will get
back to you as soon as possible.

your complaint no. is [protected]

we appreciate your support and patience and assure you of our best services
always.

warm regard’s

kapil chauhan
senior executive - customer experience
samsung india pvt. ltd.

Dear mr. lohar,

Good evening!

This is nirupama singh, customer experience.

Firstly we apologies for the inconvenience
Caused to you.

With reference to your below mail and the
Telephonic conversation with you regarding the issues with the handset, as you
Have mentioned that again you have submitted your handset to the dealer to
Forward it to the service centre, we request you to kindly send us the scan
Copy of job sheet provided or the 10 digits claim number so that we could
Co-ordinate with the service centre and resolve your issue.

We here by seek for your kind support and
Patience.

Thanking and assuring you for best services
Always.

Nirupama singh
Senior executive - customer experience
Samsung india electronics pvt. ltd

Kindly help me to resolve the issue as mentioned above.

Shivaji lohar—

Contact number--[protected]
[protected]

I have a Samsung 55" model UN55B7100WfXZA led TV with a double image problem. Called Samsung Customer Service and they will not admit there is a problem with the set even though it is all over the internet . Since it is out of its 1 yr warranty, they cannot help me. I paid over 3500 for this set and was loyal to Samsung - not any more. They had problems with capacitors before and finally admitted it after a class action suit; but they are not admitting anything on this TV . I suggest no one buy a Samsung led TV as they break down and Samsung service is a joke. I will gladly join any action to keep Samsung back on track and stop what I feel is a disservice to its customers. If others are having this problem, please post to different sites to warn people.

add your response

We bought a 72" DLP TV (HL-72A650C1FXZA) about 4 years ago. We immediately started having problems with it turning itself off and back on. It was intermittent and had no rhyme or reason. We called customer service (it was under warranty for a year) and had them out no fewer than 3 times within the year for the same problem. They replaced the power board at least once, and the lamp and ballast as well, if I remember correctly. In other words, the whole guts of the stupid thing. When we called Samsung the third time we said, "Look, there's obviously a problem with this TV. We want another one; what are you willing to do?" They replied that they didn't make that TV anymore but would give us a credit toward a new one. We agreed. Then they turned around and said, "Wait, give us one more try to fix it." We were very reluctant but agreed to accommodate them. Fast forward 3 years. We've still had the problem during the last 3 years but it is out of control now. Again we called and explained our problem and what we wanted (credit toward a new TV). We were escalated to Executive Customer Relations who basically said 'tough crap.' They are unwilling to either give us a credit toward a new television OR send someone to fix it at their cost. It seems to me a TV valued at $3, 000 sure as hell ought to last longer than 4 years. You'd also think that the company willing to offer financial assistance at a third repair would be willing to do so at the fourth! Yeah, apparently not. Nor are they willing to offer us the accommodation we did them. The TV we want is another Samsung valued at about $2, 000 but you can rest assured that since Samsung has been wholly and completely unwilling to stand behind their product, we certainly won't be buying another one. And we will be on every site like this one spreading the word. Buyer beware.

My Samsung oven can't hold temperature. Set it for 400 it will drop to 320 while "cooking". 12 min cook time food takes 30. I took a video of the oven being set at 400, and when I re-set temp it showed real temp of 344. Samsung techs came out multiple times and said "that is how it was designed". Last Samsung product I ever buy.

http://www.youtube.com/watch?v=PlCvLIqczVM

Dear samsung
I am samsung client from egypt, my smart phone (Galaxy ace plus) got some software errors (hanging up, sender couldn't hear receiver and vice versa, couldn't make dialing, end calling by itself) , it was 3 days for expiring the guarantee when I deliver my phone to sky service, they changed mic, receiver, and format software (as they said to me) , when I used the mobile after got it from service, I suffered from some common faults which I complaint from in the first time which is (couldn't dialing, end calling by it self, couldn't end calling because of hanging) I have got out of guarantee as I explained above, sky service asked me to pay money to fix faults I found directly after receiving mobile from them why? Its their lack of concern with their clients, I asked for help from samsung egypt to save my rights with sky (the agent of my guarantee) , they ignore me for a week and I think they junked my request for rescue
So I decided to ask region head office to save my rights as I know that samsung care with their clients so please send to me any direct contact (Email) to communicate to follow up with samsung region head office (Head department) my problem, please help me asap or transfer my complaint to the responsible department
Best regards
Karimosman
Email : karim. [protected]@yahoo.com