Samsung

I purchase a washing machine at Best But in Late May 2012. I paid over $1400 for the Samsung front loader. I have had my machine about a year and a half and the circuit board is broken. My machine will not power up and therefor I cannot retrieve the clothes that are locked inside. Samsung customer service is useless. The circuit board has a 3 year warranty according to my paperwork but the continually told me I was out of warranty. Finally as a courtesy they agreed to send a technician out but first they had to troubleshoot it so the potential parts could be ordered. I asked the rep how they could order parts before they checked the unit and she stated that was their standard policy. Based on the information I provide the system gives them options of what is broken and those are the parts that get ordered. Once the parts arrive the service center will call to schedule the repair tech. 2 weeks late I continually call because my clothes are still stuck in the machine and I have heard from nobody. 3 weeks late a repair tech comes out and to my surprise he has no parts. He says to me" how can we order parts when I don't know what is broken and what parts to order" REALLY. That was my thought too! He says it is the circuit board and the parts will be in on the 30th of December but dur to all the holidays he will be call the 2nd or 3rd and he will call when the part arrives. I call Samsung and they could care less. I spend $1400 on their product to have it break in less then a year and half. Its covered under warranty and I've been without a washer for almost a month...a month and a half by the time its fixed. So I get to spend my only day off taking my 3 small children to the laundry mat every week because Samsung has a substandard product and a horrible customer service department.

The repair tech said to stay away from Samsung and LG as they break frequently and parts are difficult to get. He said Whirlpool is all he buys. I'm so disappointed in my purchase. I also purchased a dryer in 2009 and have had nothing but problems with it. The drum, the wheels, the sensors, etc. What happened to a product that works. Best Buy is where I purchased my product and they pawn it off on the manufacturer...they too should stand behind the products they sell.!

Reference: Complain No. [protected] (more than 2 months).

I would like to introduce myself as Rashmin Patel, academician, working at Vallabh Vidyanagar, Gujarat. I brought Samsung galaxy grand for my father on 13th Day of September 2013; they offered me headset for free with this Samsung model (price for which is included in total price). Samsung smartphone cafe (e-Global Tech, Anand) attendant advice me to register online to avail said offer. I asked, why customer should have to follow all this procedure. Why you are not giving right now? In response to such query, he advocated that company will directly deal (within maximum limit of 45 days) with customer to avoid any kind of cheating. Therefore, I registered online using mentioned website -http://www.samsungindiamarketing.com/grand/home.aspx; on 19th Day of September 2013. Till date I have not received anything. I am continuously inquiring on toll free number, & on customer care emails (many reminders sent on various emails) but they are not responding seriously. Is it not cheating to customer? Is it not mental & physical harassment?

In this context, I seek your king help and guidance.

Thanking you for providing such platform.

Details:
Dealer Name: E Global Tech
Customer name on Bill : Bharat G. Patel
Bill No: S13/1378
IMEI No: [protected]
Order no. - [protected]
Complain No. -[protected]

My Mobile: +91-[protected]

Dear sir,
I, have received the below pasted e - mail. you are requested to verify the contents as should I submit the desired information.
Regards,
Ejaz (e-mail: - [protected]@yahoo.com)

Copy of received e-mail
Today at 5:11 am
56 old broad street,
london ec2m 1rx,
England

Attn: respected claimant,

Claim proceeding (samsung draw-xxxxxxxxxx)

We acknowledge the receipt of your mail with regard to the sms which was sent to your mobile no. you have been awarded — - - in the 2013 samsung company & finance group office uk,
Your mobile telephone number was selected randomly through our computer ballot system from world mobile telephone directories in our bid to fight the pressing global economic crisis and to make poverty a history. I write to acquaint you with guidelines that you must follow in order to complete your claims. on our part, we have a mandate to see you through. we will work assiduously to release this mandate as we respect your views, opinions and most importantly protect your privacy.

Seven (7) people were selected on this draw to benefit from the 2013 samsung company anniversary promotion draw and you are one of the selected winners to claim a cash prize of —.

You are advised to complete the below form and send to barclays bank plc uk by email. on the bank customer care e-mail: [protected]@live.com, [protected]@outlook.com to enable them start the process of releasing your winning fund to you.

For security and claim purposes, your winning fund has been deposited with our affiliate banker; barclays bank plc uk, kindly provide the below information for verification of your prize, send a copy to me for preparation of your winning certificate and also send to the transfer unit/customer care department of the bank for the fund claim and releasing processes using their contact details below;

 
Barclays bank plc
E-mail: [protected]@live.com
[protected]@outlook.com

Contact person: mr anthony ladley
Divisional director of remittance

1, names in full:……………………………...
2, country of residence:…………………...
3, nationality:………………………………...
4, residential address:……………………...
5, date of birth/age:…………………………...
6, marital status/sex:…………………………...
7, telephone no:……………………………...
8, mobile no:…………………………………………...
9, occupation:……………………………………...
10, company name if any:……………………...
11, amount won:…………………………………...
12, e-mail address……………………………...
13, scan copy of your id proof:

The following pin# (personal identification number) has been assigned to you and you are required to quote it in every mail that you send to us and the bank:
(samsung draw—)
You are warned to keep your winning information to yourself until your fund is released to you to avoid double claim which will lead to absolute cancellation/termination of award. we also do not tolerate laxity and inconsistency in claim.

Note: this draw is solely conducted by samsung company & reg; (uk. regional office) , and cannot be claimed through any of our regional offices in your country/area. all communications must be through regional office center england hence the lottery is approved by the british game board and also licensed by the international association of gaming regulators (iagr).

Once again, we congratulate you for this landmark achievement and implore you with the responsibility of ensuring successful claims. the bank shall get back to you with the fund release directives on our receipt of your personal details as requested above so endeavor to contact the bank and send the above requested information to them without further delay as directed.

Kind regards,
Name: dr. philip anderson
E-mail: [protected]@outlook.com
Tel: +[protected]
(prize administrator)

============================================================================================================================================================================================
Disclaimer:

This message may contain confidential information and is intended only for the individual named. if you are not the named addressee you should not disseminate, distribute or copy this e-mail. please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. e-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. the sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of e-mail transmission.
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may nakipag deal isang lalaki nkuha daw nya ung no ko sa sulit, com nakipagmeet sa LRT monumento station and then lumipat kmi sa victory mall monumento at first ok naman ung usapan pinacheck ko pa sa techinician ung iphone 5.Nung nagswap n kmi ng samsung s3 at 1500 ko nlagay ko ung iphone 5 sa bag ko nung mapapadownload na ko mali ang ibingay nya sakin na iphone 5 clone na !hindi na sya original.Gusto ko sana malaman kung anu ung magandang gawin para mahuli ung tao na un?

I bought mid-October a Samsung Galaxy S4 which has, since then, been for repair 3 TIMES. Repair nr1: cannot access my gallery. repair 2: no network. repair nr 3: cannot transfer files from my PC to my device. And now I am back to repair nr ! : cannot access my gallery.
Vodacom/ repair Shop in Cresta sent my phone for repair and every time I was without a phone for 2 weeks, without being offered a replacement phone for the time of the repair.I asked last time to give me a new handset as this one is obviously faulty. This was refused point blankly.
I am going overseas in three weeks and cannot afford to be without a phone.
The service "offered"by the Cresta branch is appalling. Now what must I do?

I keep getting this email asking for information, I told them I didn't have a bank account number to give them, but they asked for a passport photo. I sure would like to win 1 million dollars

From: samsung remittance department
To: robert harbaugh
Sent: monday, november 11, 2013 4:54 am
Subject: re: your winning is still pending for claim

Dear robert,

Due verification has been carried out on your winning file, after the verification we noticed that you have not claimed your prize money and the paying bank also confirmed that you have not contacted them for claim. You are advised contact the paying bank with immediately for the payment of your prize money. Contact the bank on the email below: email: [protected]@126.com.
Note that your data information and your winning documents has been approved and forwarded to the paying bank for payment.

Congratulations once again

Mrs. Edward griffin
Congratulations from the staffs & members of the samsung interactive
Lottery board.
Yours faithfully,
Mrs edward griffin.
M. S. Pro. Zonal coordinator.
Samsung corporations (Thailand

Purchased a samsung lp gas dryer in denver, model dv400gwhdwr, paid a fortune to have it delivered to me, 128 miles, upon arrival found it was a natural gas dryer, called samsung, was told by their support people that it should have been converted to lp prior to delivery, it was not, they sent me an lp kit for the dryer, extra cost almost $50.00, came 2 months later by fedex, opened package, directions looked simple, so attempted to open dryer, to install, I am quite mechanical, unable to get dryer open (I have opened and serviced dryers before. After calls to samsung support, the local dealer, authorized service centers, simply seeking information if there was a trick to opening the dryer, I was informed that samsung support did not have any documentation or manuals on how to service their own products, and that I would have to take the dryer to an authorized service center, as no service can be done on the dryer by the owner. I eventually (Hours later) , managed to get the dryer open, (top lid clips had been installed wrong and as a result were bent, so top could not be opened). While installing lp kit, I noted as well that the side vent kit had not been installed either which had been ordered with the dryer, left side access hole was opened as if someone had started to install it, but all exhaust pieces were missing, called dealer, said he would order one for me, again no support for something I paid for, is now 45 days waiting for vent kit, on order from samsung, no one apparently has one. 3 1/2 months without a dryer is getting ridiculous. Have an acknowledgement from samsung product order has been processed but nothing further, no ship date, no eta. Have no choice but to wait, wonder what I will do once it works, and then something on it breaks. Will never buy samsung again.

I lost my mobile 28/10/2013 while travelling from banglore to delhi. I was travelling in train no. 12649 yashwantpur samparak kranti express, my pnr no. Was [protected] which was a confirmed reservation in coach b1 seat no. 10.
Theft took place somewhere near jhansi. The iemi no. Of my set was [protected]. I had informed the concerned tte and the complaint was registered with the hazrat nizzammuddin police station zero fir no. [protected] dated 28/10/2013.
It was a blue samsung 19080 galaxy grand

Nov.2/13
I have been a loyal customer of sears for 40 years and have never been treated the way that I have recently. We purchased a fridge in sept. 3/13 and the side basket of the door was cracked. I returned the basket to the store the same day to show them so that they would order me a new basket. It's been 2 months and I haven't seen the basket yet. The manager ken is giving us the run around. Then the freezer was acting up and making ice around dishes that were in the freezer. We went to sears and ken the manager told us we had to deal with samsung. Samsung told us we had to deal with sears because thats where we purchased the fridge. It took 3 weeks before someone came down and repaired the fridge, it was the computer that was broken. After a week the problem was still their and we called the store back who then told us to call samsung again. Samsung came down nov.2/13 and replaced another part. What I had aske was to return the fridge because I was satisfied with the product and I wanted to purchase another one at the same location, but the manager wouldn't hear of it. The sears that I knew stood behind their products and always made the customers happy. It's not as if I was asking to return a product that I used for a years, it was 3 weeks after the purchase we were having problems with the fridge. Along with this I used the self clean on my range and a white substance engulfed the inside of the oven, and was told to use the steam but that didn't work. Thus why I am frustrated with sears and samsung and would not recommend the product or the store to anyone.
Truly mary

Hi
I made a complaint of the water dripping issue on 13 sept 2013. The inside back wall of the refrigerator has water droplets accumulating and dripping. The trays and the vegetable basket too have water condensing on, as well as inside it, resulting in water dripping onto fruits, vegetables and rendering them stale. We have to keep small utensils all over the refrigerator to ensure it doesn’t drip on injections / medicines and other eatables that become gooey because of this problem.
Your engineer came on 14 sept 2013 and told us to shutdown the refrigerator for 2 days and assured us the problem would be resolved. We did the same but to no consequence. We lodged another complaint and the engineer came on 7 oct 2013, cleaned the drain pipe, asked us to shut down the refrigerator overnight and again assured us that the problem will be resolved. No change. Lodged a complaint again, the engineer again came on 9 oct 2013 and same hollow promises. I thereafter submitted a complaint at your website, after which an engineer visited my house, took some pictures and apparently submitted it to samsung. Thereafter another engineer visited us on 21 oct 2013, took photographs of the refrigerater, acknowledged that there is & ldquo;moisture” problem (When he clearly saw puddles and droplets of water dripping…….. Strange that he would call it & ldquo;moisture”!) and offered to refund the cost of the refrigerator after deducting 44%!
It is clearly evident that there is a manufacturing defect and the engineers are just taking me for a ride. The refrigerator is maintained at - 15 and 4 degree celsius constantly. The refrigerator is only 2 years old, an expensive gadget purchased for rs.46, 222 (Vat 12.5%). The one I purchased 15 years back is still functioning (God bless godrej) and samsung has become dysfunctional in 2 years! I demand nothing less than replacement of the faulty refrigerator; refund after deducting 44% is not acceptable to me. How did samsung arrive at this amount? What is the logic? Why should I as the consumer bear this loss when I purchased this refrigerator expecting it to function for many many years?
I am forced to approach consumer forums to get a replacement for a very expensive gadget that has now become a headache, with no response from samsung. The vegetables are rotting, there are more water collection utensils than food inside, there is no humidity control, water dripping all over! It's a joke!

2 year old samsung 8000 (un55d8000yf) series 55" led tv dead.. Out of warranty. I am told $600 to repair it. Not happy about this. I kept it on a ups battery backup / surge protector / line conditioner to make sure no power surges got to it. At over $2000 dollars for the product and now over 25% of the original cost to repair it in less then two years? The screen went black while watching a movie.. And now the screen wont power up. The front power led flashes a sequence of flashes.. 10 flashes total in a series of [protected].. And then there is a clicking noise in the set. Are consumers supposed to spend $2000 plus every two years for a new tv? I see a lot of similar issues on the internet for other samsung owners... They are not hard to find.

Dear Sir,
I have bought Samsung mobile GT-S7500 from Egypt, Cairo, from the first months, i found that when i tried to download any sound files by USB, the mobile choose randomly some of them and putting it as a ringtones automatically instead of my selected ringtones, so i went to my service center ( i2), which has the authority from Samsung company to fix their products, more than one time for the same problem, they put 3 times a new software and they had changed once the motherboard, but the problem was still there, although i had two reports which said that they had fixed the problem ! they also refused each time to try the mobile in front of me for not go and return again ! what dose not make any sense to me and was so exhausting
At the end i asked them to exchange the mobile, they said that will be by Samsung company, so i called them, they asked me to give it to (i2 company) to send my complaint to the head office in 5 days.
After the 5 days i found my mobile ready, and no one has called me, the agent also told me that my mobile is fine and as no problems by the test they have made! and when i asked about the problem that they had tested, he has no answer putting me on hold, when returns he told me that my mobile has been fixed! what a contradictory conversation, i am so sorry to tell u that now the company lost its credibility specially that both of the two companies ( i2 and Samsung) refused to tell me how they fixed my mobile forcing me to go to the center to know what they had done as it some military secret !
Now i don't want to continue the rest of my life going backwards and forwards to the center for something i didn't do, for some manufacturing defects, they have a very bad customer service, the worst maintenance department and engineers, no credibility, each time they said that my mobile is fixed and i found the opposite, one of the times i sat their for about 3 hours, what is that !
That's why i tried to contact your website, after more than one month trying to fix this tiny problem !
I hope you see what happened with me not professional at all, and hope that you make me live in peace with a new mobile without treating these people again
Sorry for my long speech, but i think you will estimate how much i suffered with these careless people
This my information:
Shaimaa Aiaad
Cairo, Egypt
[protected]
Serial n.[protected]
n. of complaint EO6200970
n.of transaction [protected]
Thanks
Hope to here from you soon

I purchased my mobile on 05/02/2013. after 7 month my phone's chrome polish going out I visited in samsung center there they ask me paying for 1650/--rs as per it's not coverd in warranty period. ..I am very much surprise when I see the warranty manual there is no mation about chrome. .then why? should I pay 1650/- for this...
pls give me solution bcoz i won't to replace my mobile don't won't to go with repairing in warranty period. .
vishal
[protected]

My phone has been lost on 24-09-2013, even it remains on for two day continue but after it become switch off. Please track my phone because there is so important things or messages of mine. Please help me... // thanks
Contact me at [protected], [protected]

I have a Samsung GT-E3213K 3G mobile handset. All of a sudden it stooped detecting networks. I took it to the authorized service center nearby (Tirur, Kerala). At first they told that it is an antenna issue and need to replace it. But today they called me and told that it is NOT repairable! I think they are not able to diagnose the issue. The most pathetic part is that there is no detailed information available about this model even in Samsung website!

Is this a joke I tried to upload receipts to your website and wouldn't load like so many other disgruntled people! I then sent you my receipt with reference FDR86855 within the 14 days specified .number within the 14 day period to your PO box address on website. I have contacted you by phone and have not been replied too either. I shall be taking this matter further to consumer affairs as this seems to be in my eyes and many others a scam to get people to buy your products. and you don't give the customer what's advertised. I have also rang good guys because the fridge I purchased off you has dents in the doors and where no dents in the box! I am extremely annoyed as Kambo's got in contact and passed all my details to Samsung. You still haven't contacted me to fix the door and replace it! I shall be more than happy to let consumer affairs and Kambo's can confirm you have been contacted! I have always brought Samsung products for years and have always recommended you to friends! I shall never buy another Samsung Product again you're a joke. What company is so dysfunctional in customer service!
[protected]@promotions-samsung.com

I have been a user of Samsung S-II phone for just over a year. One day my phone just got overheated itself and turned off. When I took my phone to the Samsung service center for inspection (and paying the $150 fee), I was just told I had to pay $2350 to change the circuit and screen to have it fixed, without any explanation on why this happened while I use the phone properly without dropping or getting wet.  There was no forewarning or signs from the phone that there would be any problem.  It has been working properly until a couple of days ago it just got super overheated and died on me. All memory has been LOST (which no money can fix) and I was told the circuit was damaged beyond repair and need to be replaced completely (at a price over 50% of the original phone cost).  I have been trying to find out why this happened but no explanation can be provided by the service/repair centre in Hong Kong.  As a consumer it is hardly acceptable for me to have spent over HK$4200 on a Samsung Smartphone which just went dead on me in 16 months and I was given no option but to pay a price which is almost sufficient to get the same model new phone to fix my phone. This is so unfair to a normal customer. I am also astonished with the quality control that such a high tech product merely last more than a year (and thankfully did not blow up on me as I pulled everything after it overheated). To me this is not reasonable nor acceptable.

BUYER BEWARE: Most of the time we speak to customer service to make a deal or request price match. Now, being a Rogers cellphone customer, I spoke to the wireless customer service representative for a second line. I showed him the current promotional cell phone (2 year term) with BestBuy/Fido and requested him to match it. Fido is one of their affiliated company. We negotiated and came up with a two year contact for new phone and a plan to go with it. He gave me a confirmation number and said he would follow-up with an e-mail. He said he will put a note of the conversation that took place.
I waited for a day for the e-mail and called Rogers. I gave the confirmation number and explained what transpired. The new representative went through the file and said there is no deal on the file and I have to pay the full price. They do not price match or give deals. It was surprising and they do not want to speak to the original representative. In the meantime they have shipped the cellphone. I also spoke to the supervisor, who bluntly said, if you are not happy just return the product.
I want to make consumers aware, that at Rogers, the customer service representatives have a communication problem. They don't admit it but play dump. Since, all transactions are happen over the phone, we the consumers forget and use the product. The bill follows-up in two months and when there is a dispute, it will be his word against yours. So, DON'T MAKE A CONTRACT WITH ROGERS COMMUNICATION over the phone.

Dear sir,
I bought one samsung galaxy trend duos mobile by online at souq.com on 15 jun 2013. Upon receipt it found to be a fake china made mobile where application are all in china language and could not be changed, I took this phone to mobile shops where they confirmed that the phone is a fake phone.
I am totally upset and file a complaint to souq.com.. About this and they are pointing to the seller where I do not have any connection with seller. Souq.com is the one who advertising and whom people trust and paid online without seeing the item. Therefore, souq.com is to have whole sole responsibility for any defect or compliant and not simply point to seller and wash their hands. We are paying money online by credit cards by trusting souq.com who advertising online and not the seller.
This is clearly proves that souq.com is not a trust worthy company and a ban should be imposed on these online cheaters..
Please look in to this.

I m Rakesh Jain..
I lost my mobile Galaxy S DUOS GT-S7562
My mob IMEI no is [protected]